Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... Voir plus
Établissement
Changer d'établissementUnit SU19, The Beacon Centre, BN21 3NW Eastbourne, GB
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Lisez les avis des autres
Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... Voir plus
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... Voir plus
L'entreprise a répondu
Good quality products with a large selection and at a decent price. Friendly staff members.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, Royaume-Uni
- 01323 385786
4,9
Excellent
243 avis
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Staff are lovely and very helpful
Staff are lovely and very helpful. Live shopping in all these shops. I can always find what I’m looking for.
25 avril 2026
Réponse de ProCook - Eastbourne
We appreciate your positive feedback! We're so glad to hear that you find our staff lovely and helpful and that you can always find what you are looking for.
Valued customer service
We were listened to and given suggestions and shown products that suited our requirements. We left the store feeling valued with the all we needed at a great price.
25 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you felt valued, listened to, and that our suggestions suited your needs at a great price.
The customer service was great
The customer service was great, very informative about the products, and very helpful with all the products I purchased
18 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our customer service informative and helpful.
Excellent service 5x⭐️ pleased with my…
Excellent service 5x⭐️ pleased with my purchase ✅ would shop here again when needed
22 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so glad you were pleased with your purchase and our service.
The salesperson was so helpful and…
The salesperson was so helpful and recommended items that I might be interested in and also the 3for£10 deal - really like my Santoku knife!
22 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you sharing your experience with us! We're so happy to hear that the salesperson was helpful and that you really like your knife.
Réponse de ProCook - Eastbourne
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Wonderful shop
Really great selection in store, staff were all very friendly and helpful made sure I had what I wanted and that I noticed the offers they had on. Overall a brilliant shopping experience.
17 avril 2026
As usual I received attentive and…
As usual I received attentive and helpful service. There was a good choice of items at varying prices.
16 avril 2026
The staff was kind and patiently…
The staff was kind and patiently explained the pro and cons of different items as per your needs.
10 avril 2026
Polite knowledgeable staff
Polite knowledgeable staff, helpful product was less expensive than I expected. Good prices for great products
15 avril 2026
Very helpful knowledgeable staff plus a…
Very helpful knowledgeable staff plus a good choice of products.
14 avril 2026
The shop drew me in due to its…
The shop drew me in due to its beautiful lay out. Once in the member of staff was very welcoming and helpful without being overpowering.
Thank you
14 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were drawn in by the shop's layout and that our staff was welcoming and helpful.
1st visit to the Eastbourne store and a…
1st visit to the Eastbourne store and a great experience. Good stock (of what I wanted/needed) and excellent customer service. I'm bound to return.
10 avril 2026
The gentleman in the shop was very…
The gentleman in the shop was very friendly and helpful
13 avril 2026
RETRACTED REVIEW.
RETRACTED REVIEW.
I recently gave Pro Cook Eastbourne a very poor review due to the poor handling of a refund for faulty goods.
I am now pleased to say that I completely retract that review. I returned to the store on Easter Monday and explained to the manager, Joe that it was now almost three months since I had returned my goods but hadn't yet received a refund. Joe took this in hand and promised to get to the bottom of why we hadn't received the promised refund then went over and above expectations and came and found us in a nearby coffee shop and told us he would process the refund himself.
I am pleased to say that the money has now arrived in my bank account.
Top marks and thanks to Joe for excellent customer service
6 avril 2026
Avis spontané
First class service
First class service! Ladies in Eastbourne store so helpful! Thank you 🤩
11 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our helpful staff and first-class service.
Staff were very helpful and…
Staff were very helpful and knowledgeable. Product has been superb so far! Always happy to go back to ProCook.
2 avril 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable and that you're enjoying the product.
The staff were very helpful and found…
The staff were very helpful and found everything I requested as I’m in a wheelchair it’s makes easier
31 mars 2026
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