Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... Voir plus
Établissement
Changer d'établissementUnit SU19, The Beacon Centre, BN21 3NW Eastbourne, GB
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Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... Voir plus
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... Voir plus
L'entreprise a répondu
Good quality products with a large selection and at a decent price. Friendly staff members.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, Royaume-Uni
- 01323 385786
4,9
Excellent
243 avis
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Great shop and great shopping experience.
The shop assistant was extremely friendly and jolly, this makes all the difference to me as a customer.
4 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Réponse de ProCook - Eastbourne
We appreciate you letting us know our staff was friendly and supportive; it means a lot to our team.
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff made light work of renewing all our saucepans
29 mars 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our friendly and knowledgeable staff helped you.
Joe in the branch was excellent
Joe in the branch was excellent, made us aware of the ProCook deals on and slightly tailored what we wanted with what we eventually purchased.
3 avril 2026
Because the lady that served me was…
Because the lady that served me was just so professional and wonderful customer service qualities I was impressed nice 😊
4 avril 2026
Competitive prices
Competitive prices. Lovely shop well laid out wide alleys for wheelchairs etc
1 avril 2026
The staff were not completely familiar…
The staff were not completely familiar with what they were selling. I would have bought the vegetable chopper if they’d been more confident about how to use it.
1 avril 2026
Delighted with purchase of Malmo…
Delighted with purchase of Malmo tableware - one side plate was chipped but staff were quick to exchange. Planning to visit again to have a look at more items.
28 mars 2026
Réponse de ProCook - Eastbourne
We're happy to hear that you're delighted with your Malmo tableware! We're also glad our staff were quick to help with the chipped plate. We appreciate your visit and hope to see you again soon.
sales assistant were very helpful
30 mars 2026
Réponse de ProCook - Eastbourne
We appreciate your positive feedback; we are so happy our sales assistants were very helpful to you!
Friendly honest new what he was taLking…
Friendly honest new what he was taLking about good customer service
30 mars 2026
Excellent shop
Helpful staff. Was able to purchase item had been after for a long time. . Stylish and a good price. Lovely shop
29 mars 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you were looking for at a good price.
Shop staff friendly and helpful
29 mars 2026
Réponse de ProCook - Eastbourne
We appreciate your positive feedback that our shop staff was friendly and helpful; we are so happy you enjoyed that!
Brilliant customer service
Brilliant customer service, the attendant was very helpful and very engaging making the whole shop a very pleasant experience
28 mars 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received brilliant customer service and a pleasant experience.
Amazing customer service
Amazing customer service. Enjoyable easy experiance. Highly recomend
27 mars 2026
Réponse de ProCook - Eastbourne
We appreciate you sharing that our products look good and that you enjoyed our great shop and service. It means a lot to our team!
Ok right some prices is to high for my…
Ok right some prices is to high for my level;And today i like to buy some cutlery I spoke to the person to work inside and very expensive
25 mars 2026
Réponse de ProCook - Eastbourne
We appreciate your feedback and regret that our pricing didn't meet your expectations for cutlery. Please sign up to our newsletters as we do have some fabulous offers throughout the year.
Réponse de ProCook - Eastbourne
We appreciate you letting us know about our friendly, helpful, and knowledgeable staff; it means a lot to our team.
Helpful and friendly staff
Helpful and friendly staff. Attentive without being intrusive.
21 mars 2026
Réponse de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful and attentive.
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