For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... Voir plus
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Voir plus
L'entreprise a répondu
Quick visit to get new scissors ended up getting several other items Great value
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Royaume-Uni
4,7
Excellent
469 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Réponse de ProCook - Edinburgh
We appreciate your positive feedback. We are so happy to hear our staff was friendly, and that you liked our good product display.
Lovely helpful staff spotless clean…
Lovely helpful staff spotless clean shop super choice of products
26 août 2025
Réponse de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our spotless shop and helpful staff.
Réponse de ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
I like to shop at ProCook
I like your shop and the staff were great a good experience will be back again
19 août 2025
Réponse de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop and found our staff great.
It's good quality pot
It's good quality. Base of the pot is heavy and spread the heat equally. I'm very happy with the product.
19 août 2025
Ergin Eroglu
Together with my wife , I bought a glass and my husband bought a set of plates, pots and pans from your store. The product quality is great but the staff was very irresponsible and just tried to send us away. There was a young lady who tried to take care of us but the behaviour of the other employee was very aggressive.
6 août 2025
Réponse de ProCook - Edinburgh
We appreciate you sharing your experience. We're glad the product quality met your expectations. We're sorry to hear about the staff's behavior and will address this internally to ensure a more positive experience in the future.
Good guidance from a well mannered…
Good guidance from a well mannered assistant. Quality good bought
7 août 2025
Réponse de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear you received good guidance and liked the quality of your purchase.
Attending customer, knowing the requirements.
Very attentive and helpful, explaining details about the products.
8 août 2025
Réponse de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive and helpful.
Racist older sales woman
Came into have a browse and I could hear the sales woman at the till, badge saying Amanda, mutter something about immigrants (I am Scottish born but a poc), won’t be coming back!
4 juillet 2025
Avis spontané
Réponse de ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store.
We recently made a purchase from…
We recently made a purchase from ProCook and were excited about our new cookware set. However, our experience at the checkout left us a bit disappointed. The cashier seemed quite stressed and spoke rather harshly to her colleague, which made the atmosphere uncomfortable.
We also asked about buying an extra lid for the frying pan included in the set. Another staff member was about to assist us, but the cashier quickly stepped in and insisted that the lids in the set would fit the pan. Unfortunately, when we got home, we realized the frying pan is 26cm, while the largest lid in the set is only 24cm, so it doesn’t fit.
We appreciate the products, but we believe the customer service could be improved. Clearer communication and a more positive attitude would have made a big difference.
6 août 2025
Réponse de ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Prompt help
5 août 2025
Réponse de ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cheaper to buy online
Good advice from staff about pans but feel gutted as cheaper for me to buy online and get free delivery. I asked before I bought them if any other offers but said was the best deal. E mailed the store but said they couldn’t help.
4 août 2025
Réponse de ProCook - Edinburgh
We appreciate your feedback on the advice received. We're sorry that you found a better price online after your purchase and that our email response didn't meet your expectations. We'll review this.
good service
29 juillet 2025
Réponse de ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great shop and assistant was great and…
Great shop and assistant was great and very knowledgeable. Bought a set of knives they are great. Will be back
31 juillet 2025
Réponse de ProCook - Edinburgh
We're happy to hear that you enjoyed your experience in our shop and that our assistant was helpful. We appreciate your positive feedback on the knives and look forward to your return.
Exactly what I was looking for
Exactly what I was looking for. A small sharp paring knife.
31 juillet 2025
Réponse de ProCook - Edinburgh
We're happy to hear that our paring knife meets your needs! Thank you for letting us know you were looking for a small, sharp knife.
Réponse de ProCook - Edinburgh
We appreciate your positive feedback! We're happy to hear you experienced excellent and friendly customer service.
Good products with value prices
16 juillet 2025
Réponse de ProCook - Edinburgh
We appreciate your positive feedback and are so glad you value our good products and prices.
Sales assistant very helpful
Sales assistant very helpful. Lovely store and items easily found.
19 juillet 2025
Réponse de ProCook - Edinburgh
We're happy to hear that our sales assistant was helpful and that you found our store and items lovely. Thank you for your positive feedback!
Beautifully designed
Beautifully designed. Bright and airy. Helpful assistants, don't over power you while browsing. You always walk out buying something. I just love it.
Thank U. 😊
Kind Regards
Lorraine Iris Noble
18 juillet 2025
Réponse de ProCook - Edinburgh
We appreciate your lovely feedback! We're happy to hear that you enjoy the bright atmosphere and find our assistants helpful. It's great to know you always find something you love.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.