The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... Voir plus
L'entreprise a répondu
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Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... Voir plus
L'entreprise a répondu
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
L'entreprise a répondu
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
48 High Street, GU1 3ES, Guilford, Royaume-Uni
- 01483 954588
4,8
Excellent
360 avis
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Les gens ont aussi consulté
I was shown the saucepan range you do
I was shown the saucepan range you do.
Now I have two & want to change my pans. So will buy one pan a month til I have replaced all of them.
Thank you Pro Cook.
Mrs D Golden
8 août 2025
Réponse de ProCook - Guildford
We appreciate you sharing your experience with our saucepan range. We're happy to hear you're enjoying your new pans and plan to replace your current cookware with our products. Thank you for your support.
Great staff
a VERY helpful assistant who spent some time discussing the pros and cons of each range.
2 août 2025
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this kind review. We're happy to hear that our assistant was very helpful in discussing the pros and cons!
Very helpful staff.
7 août 2025
Réponse de ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very professional helpful service
5 août 2025
Réponse de ProCook - Guildford
We appreciate you letting us know that our service was professional and helpful! We are so glad to hear it.
Went to the Guildford shop
Went to the Guildford shop, purchased a wok and a stock pot. The assistant was really polite and helpful. Really happy with the products as well. Will shop there again.
4 août 2025
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you were pleased with your new wok and stock pot and that our assistant was polite and helpful. We look forward to your next visit!
Réponse de ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Guildford
We appreciate your positive feedback! We are so happy to hear that you received great, helpful service and a nicely wrapped package.
Really helpful service by knowledgeable…
Really helpful service by knowledgeable staff.
25 juillet 2025
Réponse de ProCook - Guildford
We appreciate your positive feedback. We are so happy to hear our staff provided helpful service and were knowledgeable.
Réponse de ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I use the showroom in Guildford and…
I use the showroom in Guildford and find the staff are always friendly and attentive. Nothing is too much trouble.
Displays are excellent.
Also the products are great!
Now I will awake to the aroma of freshly cooked bread
Thanks guys 😉👍🍷🚍⚓️🇬🇧
30 juillet 2025
Réponse de ProCook - Guildford
We're so happy to hear that you find our Guildford showroom staff friendly and attentive! It's great to know that you appreciate the displays and products. We appreciate your positive feedback and hope you enjoy your freshly cooked bread!
Great store
Great store, amazing staff and good products - very clean and well presented.
21 juillet 2025
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our amazing staff and good products in our clean store.
Happy well informed staff, good quality, good prices.
Greated by a smile at the payment desk when I approached to ask if they stocked a particular item. The man knew exactly what I was looking for, where it would be and took me to the item. He was informative and engaging in a natural way and came across as a person happy in his job and proud of the company (just what any employer would want). The item was well made and a good price. The staff member also explained about the free guarantee items came with.
27 juillet 2025
Réponse de ProCook - Guildford
We appreciate you sharing your positive experience. We're happy to hear that our staff member was able to assist you in a friendly and knowledgeable manner, guiding you directly to the item you needed and explaining the guarantee. We value your feedback.
my dog was allowed into store
my dog was allowed into store! that makes a huge difference to me. I cannot leave a dog tied up outside any store.
26 juillet 2025
Réponse de ProCook - Guildford
We appreciate you taking the time to share your positive experience. We're happy to hear that your dog was allowed in our store, as we know how important that is for many of our customers.
Réponse de ProCook - Guildford
We appreciate your positive feedback! We're so glad our shop service was very good and helpful for you. Thanks for letting us know.
Nice selection of homegood experiences ware
Nice selection of homeware, especially kitchen. Good service. Good quality.
6 juillet 2025
Réponse de ProCook - Guildford
We're delighted you appreciated our homeware selection, especially our kitchenware. It's great to hear you found our service and quality good. Thanks for your review!
Useful kitchen items.
I found two useful items that I had been looking for since January, and were not available in other local shops.
Also the staff were very helpful and pleasant.
9 juillet 2025
Réponse de ProCook - Guildford
We're happy to hear that you found the items you were looking for! We appreciate your positive feedback regarding our helpful and pleasant staff. Thank you for sharing your experience with us.
Excellent customer service,
Excellent customer service,
Very knowledgable and helpful.
First time visiting, looking forward to going back.
9 juillet 2025
Réponse de ProCook - Guildford
We appreciate your kind review! We are so pleased to hear that you found our service helpful and informative during your first visit. We look forward to welcoming you back soon.
Réponse de ProCook - Guildford
We're happy to hear that our team was able to provide such helpful assistance and knowledge about our stock. Thank you for your positive feedback!
Informative and friendly staff member
Informative and friendly staff member, with excellent knowledge of products.
Thank you
19 juin 2025
Réponse de ProCook - Guildford
We're so happy to hear that our staff member was informative, friendly, and had excellent product knowledge! We appreciate you taking the time to leave us this review.
Very friendly and helpful service
Very friendly and helpful service, great new cook shop!
13 juin 2025
Réponse de ProCook - Guildford
We appreciate your kind words about our friendly service and new shop! We're so glad you had a great experience with us.
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