Excellent service and advice. Although the specific sized frying pan we wanted was not in stock at the branch, we received it the next day direct from online stock. Quick and very good.
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Lisez les avis des autres
Package arrived on time. Product was well packed and undamaged. Pans needed a little conditioning which I did as per the instructions. Looks great and perform well.
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... Voir plus
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
48 High Street, GU1 3ES, Guilford, Royaume-Uni
- 01483 954588
4,8
Excellent
340 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Choice, professionalism of staff.
20 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
i visited twice and had a great service…
i visited twice and had a great service and staff were knowledgable about products
13 juin 2026
Réponse de ProCook - Guildford
We're so glad you had a great experience and found our staff knowledgeable. Thank you for your kind words!
Excellent service and advice
Excellent service and advice. Although the specific sized frying pan we wanted was not in stock at the branch, we received it the next day direct from online stock. Quick and very good.
17 juin 2026
Réponse de ProCook - Guildford
We're so pleased to hear about your excellent service and advice. We're glad we could get the frying pan to you quickly from our online stock.
Package arrived on time
Package arrived on time. Product was well packed and undamaged. Pans needed a little conditioning which I did as per the instructions. Looks great and perform well.
11 juin 2026
Very helpful staff and quality products.
10 juin 2026
Réponse de ProCook - Guildford
We appreciate your kind words about our team and products.
Good product so far
Good product so far - although the price tag on the shelf said £24 but was charged £25
7 juin 2026
Réponse de ProCook - Guildford
We appreciate your feedback. We're sorry for the pricing discrepancy you encountered. We are reviewing this internally.
Very good products including quality
Very good products including quality - they last hence I return to you
4 juin 2026
Réponse de ProCook - Guildford
We're glad our quality products keep you returning. We appreciate your loyalty!
The staff took the time to answer our…
The staff took the time to answer our questions and they were very knowledgeable and helpful
5 juin 2026
Very helpful young man helped us decide…
Very helpful young man helped us decide on which griddle pan would suit us best. Thank you.
29 mai 2026
Réponse de ProCook - Guildford
We're happy to hear you enjoyed our advice and recommendations. We appreciate your feedback.
Réponse de ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff member was excellent and very…
The staff member was excellent and very helpful
Unfortunately I didn’t get her name
26 mai 2026
Réponse de ProCook - Guildford
We are delighted to hear you had such a positive experience with our staff member. We appreciate your kind words.
Knowledgeable staff who directed me to…
Knowledgeable staff who directed me to the product I needed
26 mai 2026
Réponse de ProCook - Guildford
We're glad our knowledgeable staff directed you to the product you needed.
The Procook Guildford store team were…
The Procook Guildford store team were great! I am really pleased with my Procook forged elite non-stick pan.
22 mai 2026
Réponse de ProCook - Guildford
We appreciate you taking the time to share your positive experience! We are so happy to hear you are pleased with your new pan.
I was served by Cameron
I was served by Cameron, he gave me lots of useful advice and was really friendly and helpful
21 mai 2026
Réponse de ProCook - Guildford
We're so happy to hear our team member provided useful advice and was friendly and helpful. We appreciate your kind words!
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