The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... Voir plus
L'entreprise a répondu
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... Voir plus
L'entreprise a répondu
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
48 High Street, GU1 3ES, Guilford, Royaume-Uni
- 01483 954588
4,8
Excellent
380 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The assistant was very helpful and…
The assistant was very helpful and understanding as I struggled with my phone to show her what knife I wanted
21 mars 2026
Réponse de ProCook - Guildford
We appreciate you sharing your experience. We're so glad the assistant was helpful and understanding while you showed her the knife on your phone.
Great store and team friendly and…
Great store and team friendly and knowledgeable.
Highly recommend
16 mars 2026
Shop staff were really knowledgeable
Shop staff were really knowledgeable. Knives are excellent quality and with a good offer applied, I got a good deal on high quality products.
15 mars 2026
Very helpful member of staff
17 mars 2026
Réponse de ProCook - Guildford
We appreciate you letting us know our staff was helpful! We are so happy about the positive feedback.
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy our staff and products met your expectations.
Fantastic young lady in store had the…
Fantastic young lady in store had the knowledge to guide us to the correct pans (for an induction hob) lots of options available in store, sets or singular items
15 mars 2026
Réponse de ProCook - Guildford
We're happy to hear that our team member's expertise guided you to the right induction hob pans. We appreciate you acknowledging the variety of options available. Thanks for your positive feedback!
Woww
Jenny and kirsten were brilliant made the whole process easy and smooth sailing. Great experience and excellent customer service. Would happily go back again. And would recommend the store to friends and family. Everyone was so warm and friendly.
11 mars 2026
Avis spontané
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our polite and helpful service.
The products I wanted were in stock and…
The products I wanted were in stock and at a reasonable price & the assistant who served me was pleasant and polite.
6 mars 2026
Really friendly and helpful staff…
Really friendly and helpful staff member. Made sure we were happy with the product before purchasing. Explained the guarantee
9 mars 2026
Réponse de ProCook - Guildford
We appreciate you taking the time to share your experience! We're happy to hear that our staff member was friendly and helpful, ensuring your satisfaction with the product and explaining the guarantee.
Great service
The young man Alex that served me was absolutely outstanding with his customer service. Greatly impressed.
8 mars 2026
Great servis
Wow we whent in to thr Guildford store on Saturday 28th February early the young girl behind till was lovely and helpful the manager came in and helped us sort out our card he whent up and above so helpful thank you so much we will return to the store
1 mars 2026
Réponse de ProCook - Guildford
We're happy to hear that the team members were so lovely and helpful during your visit! It's great to know that they went above and beyond to assist you. We appreciate your positive feedback and look forward to your return.
Kirsten was knowledgeable
Kirsten was knowledgeable, answering all our questions efficiently. She had the ability to leave us to browse yet be on hand to help whenever necessary. Her colleagues were equally friendly and helpful.
27 février 2026
Réponse de ProCook - Guildford
We're happy to hear that our team was knowledgeable and efficient in answering your questions. We appreciate that you felt supported while browsing, and we value your feedback.
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you liked our fantastic customer service.
Great product
I don’t want to write a review but I was happy to give 5 stars as the product and staff experience were good but I’ve been hounded to give a review which has spoiled the experience. Leave me alone!!
13 février 2026
Réponse de ProCook - Guildford
We appreciate your high rating and are glad the product and staff met your expectations. We apologize for the excessive review requests; we'll address this to ensure a better experience in the future.
The staff were very helpful and the…
The staff were very helpful and the store was really clean
22 février 2026
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and the store was clean.
The shop assistants were knowledgeable…
The shop assistants were knowledgeable about the items we were interested in purchasing. They checked our purchases before packing and to ensure they were all ok.
20 février 2026
Réponse de ProCook - Guildford
We're so glad to hear that our shop assistants were knowledgeable and helpful with your purchases. We appreciate your positive feedback regarding your shopping experience!
Disappointing product and even worse service at Guildford branch
I recently purchased a milk frother from the Guildford store, but unfortunately, it is not fit for purpose. It fails to reach a functional temperature for milk and produces almost no froth.
When I attempted to return it under the Consumer Rights Act 2015, the store manager was incredibly dismissive and arrogant. He refused to acknowledge the fault, claiming that because the machine "heats up water," it is functional. A milk frother is not a water heater; testing it with water is an irrelevant test of its primary purpose.
The manager was quite rude and showed zero interest in customer welfare or statutory rights. He even refused to provide a written statement for his refusal, telling me to just "file a complaint online".
I expected much better professional standards from ProCook. I am still waiting for a refund for a faulty product that clearly does not do what it says on the box.
16 février 2026
Avis spontané
Réponse de ProCook - Guildford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Found what we were looking and guy on…
Found what we were looking and guy on till was super helpful
17 février 2026
Réponse de ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and that our staff was helpful.
Réponse de ProCook - Guildford
We appreciate you sharing that our staff was knowledgeable and helpful, providing excellent service! We are so happy to hear it.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.