We bought quite a few items and the lady who helped us was great, she managed to get us a good deal on the items we bought, plus they had extra savings which was a bonus
Établissement
Changer d'établissementUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a fantastic selection of kitchen accessories, definitely be my first choice in the future. Prices are reasonable. worth a check if you reqiuire anything for the kitchen.
Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... Voir plus
L'entreprise a répondu
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Royaume-Uni
4,9
Excellent
582 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly staff a help what we need and…
Friendly staff a help what we need and good service
26 mai 2026
Réponse de ProCook - Metro Centre
We're glad our staff was friendly and helpful.
We were looking for an omelette pan
We were looking for an omelette pan. The young lady who served us was helpful and knowledgeable. Thank you.
29 mai 2026
Réponse de ProCook - Metro Centre
We are so glad our team could assist you in finding the perfect omelette pan. Your kind words are truly appreciated!
Réponse de ProCook - Metro Centre
We really appreciate your kind review.
Réponse de ProCook - Metro Centre
We appreciate your kind words.
Réponse de ProCook - Metro Centre
We appreciate you sharing that our shop had high quality and a nice team member!
Excellent experience
Lovely bright welcoming shop with very friendly helpful staff. I found the exact product I was looking for at a good price.
18 mai 2026
Réponse de ProCook - Metro Centre
We're so happy you found our shop bright and welcoming with friendly, helpful staff! We're glad you found exactly what you needed at a good price.
Excellent staff
Member of staff in the store was very helpful and had great knowledge regarding the products.
16 mai 2026
Réponse de ProCook - Metro Centre
We're so glad our staff was helpful and knowledgeable. Thank you for sharing your positive experience with us!
Réponse de ProCook - Metro Centre
We're so glad you enjoyed our product and staff!
Cheerful and very helpful staff
Cheerful and very helpful staff, excellent range of products.
15 mai 2026
Réponse de ProCook - Metro Centre
We are so happy you found our staff cheerful and helpful, and liked our products!
Top quality products and very helpful staff
Very helpful lady staff member assisted us choosing the right products. We were able to try knives for weight and grip to ensure they were right for us. We are delighted with the new set of knives and block (and the other items we bought whilst in the store).
14 mai 2026
Réponse de ProCook - Metro Centre
We're so pleased our team member was helpful in assisting you with your product choices. It's wonderful that you are delighted with your new knives and block!
Knowledgeable staff …
Had good knowledge on how pans were constructed as I was buying them for my son as a present and he wanted certain quantities. Also managed to tweak a set for me . Very helpful and friendly lady .
14 mai 2026
Réponse de ProCook - Metro Centre
We're delighted to hear you received such helpful and friendly service regarding the pan construction. It's great that we could assist you in finding the perfect gift and tweaking a set for yourself!
Réponse de ProCook - Metro Centre
We appreciate your kind words.
Réponse de ProCook - Metro Centre
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Friendly and very helpful staff
22 avril 2026
Réponse de ProCook - Metro Centre
We appreciate your kind words.
Réponse de ProCook - Metro Centre
We appreciate you letting us know our staff was friendly, attentive, and helpful.
We purchased a ProCook Stand mixer
We purchased a ProCook Stand mixer. It was good that the shop showed us an in-house comparison sheet that they had against other stand mixers. The comparison was not biased & showed the pros & cons of all the brands in the comparison.
5 mai 2026
Réponse de ProCook - Metro Centre
We're so glad to hear you found our comparison sheet helpful in choosing your ProCook Stand mixer! We appreciate your positive feedback.
The salesperson was friendly polite and…
The salesperson was friendly polite and extremely helpful.
The products are well made.
30 avril 2026
Réponse de ProCook - Metro Centre
We appreciate you sharing your experience! We're so glad our salesperson was helpful and you liked our products.
Réponse de ProCook - Metro Centre
We're delighted you found our staff helpful and knowledgeable about our products!
Staff very helpful and gave me good…
Staff very helpful and gave me good advice on what I wanted not in your face to try push the sale.
4 mai 2026
Réponse de ProCook - Metro Centre
We're so glad our team provided helpful advice without any pressure. Thank you for your wonderful feedback!
Staff knowledgeable and helpful goods…
Staff knowledgeable and helpful goods reasonable priced
3 mai 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.