Just went into store not intending to buy anything, was very impressed with the way stock is displayed, can see everything clearly. Colleagues were attentive and welcoming, even asked if we were inter... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNotcutts Garden Centre Norwich, Daniels Road, NR4 6QP Norwich, GB
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Lisez les avis des autres
When l looking for cookware such as saucepans I always look in a number of different shop comparing brands and prices, but now we have a ProCook shop in Norwich, that is where I always end up. The qua... Voir plus
L'entreprise a répondu
Loved the lay out of the shop and had so many good offers on. The shop assistant was great - showed an interest in helping us and then left us alone to look further and answered all our questions - v... Voir plus
L'entreprise a répondu
Andy was absolutely fantastic, probably the best customer service we’ve had from a shop in years, dont find kindness like that anymore. Faye was also brilliant and the rest of the team were rea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Notcutts Garden Centre Norwich, Daniels Road, NR4 6QP, Norwich, Royaume-Uni
4,9
Excellent
534 avis
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Defective kettle
The kettle I bought was defective as the water level gauge has permanent condensation in it. When I brought it into a store I was told the kettle was absolutely fine and that there was nothing wrong with it. It was obviously not and when I explained this was a design fault and no kettle I have ever had or anyone else ever expects should have condensation in the water level gauge I was shut down and no refund or alternative was offered. I left the useless defective thing in the shop and will never shop at ProCook again.
9 juillet 2026
Avis spontané
Réponse de ProCook - Norwich
Trustpilot
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us on care@procook.co.uk and we will help you resolve your issue.
Réponse de ProCook - Norwich
We're so glad you found our shop assistant helpful and that the item you wanted was readily available. We appreciate your kind feedback!
Excellent all round.
A lovely shop just to walk round and admire the quality of the goods. A very nice and helpful lady directed me to what I wanted, which is of the same high standard as everything else I've bought here.
18 juin 2026
Réponse de ProCook - Norwich
We're so pleased you enjoyed browsing our shop and admiring the quality of our goods. It's wonderful that our team was helpful and that you're happy with your purchase!
Réponse de ProCook - Norwich
We appreciate your kind words.
Satisfied Customer
I was looking for a stainless steel frying pan and the store had a good selection to choose from.
Staff were helpful without being pushy and I found exactly what I needed.
17 juin 2026
Réponse de ProCook - Norwich
We're so glad you found the perfect stainless steel frying pan and appreciate your kind words about our helpful staff. Thank you for your positive feedback!
Shopping for a new wok
I was looking for a new wok without any coatings etc and Procook had a good range.
I was a little disappointed that I couldn't use click and collect so had to wait for delivery. Aside from that shopping with Procook was simple and I shall look there next time I need new cookware.
6 juin 2026
Réponse de ProCook - Norwich
We're glad you found a wok you like and had a simple shopping experience. We appreciate your feedback regarding click and collect and will consider it for future improvements. We look forward to assisting you with your next cookware purchase.
Has been looking for an enamel roasting…
Has been looking for an enamel roasting tin with a lid for some time. Found it! Very helpful young male sales assistant. Only thing , it doesn't have a trivet. Otherwise very pleased with it. ((NORWICH, Chantry centre)
11 juin 2026
Knowledgable and efficient staff
Knew what I wanted, a two knife set that I had seen online, before I went into the shop. The member of staff quickly found what I wanted and packed it. Good price, very pleased with the knives.
4 juin 2026
Delighted with the Procook knives I…
Delighted with the Procook knives I bought in Norwich. The staff there were friendly and helpful.
24 mai 2026
Réponse de ProCook - Norwich
We're so glad you're delighted with your purchase and found our staff friendly and helpful. Thank you!
Réponse de ProCook - Norwich
We're so glad you enjoyed your visit and found our staff helpful! We appreciate your kind words.
Réponse de ProCook - Norwich
We appreciate your kind words about our products and service.
Friendly experience
The staff were very friendly and helpful. Knew the products and took us directly to the item we asked for. Reasonably priced with unique products. No hard selling.
18 mai 2026
Réponse de ProCook - Norwich
We're so happy our team was friendly and knowledgeable, helping you find unique items without pressure. Thank you for this wonderful review!
Really helpful friendly staff at the Norwich Chantry Place shopping center outlet not the Notcutts one as the city centre shop isn't listed
Really helpful friendly staff
16 mai 2026
Réponse de ProCook - Norwich
We appreciate your kind words.
The shop has a wide range of good…
The shop has a wide range of good quality cooking / kitchen related items, and the staff are very helpful.
15 mai 2026
Réponse de ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our selection and helpful staff.
Réponse de ProCook - Norwich
We are so pleased you enjoyed our product, staff, and service!
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