The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Voir plus
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... Voir plus
L'entreprise a répondu
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 20 209 The Westgate, OX1 1PE, Oxford, Royaume-Uni
4,8
Excellent
384 avis
Demande des avis aux clients
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Customer satisfaction
The member of staff we were served by was friendly and very helpful.
14 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Oxford
We're so pleased to hear that you experienced very good service and found our product to be good at a decent price! We truly appreciate your positive feedback.
Réponse de ProCook - Oxford
We're so glad you found our staff helpful, knowledgeable, and friendly, and that you appreciate the quality of our products! Thank you for your kind words.
Friendly & helpful member of staff
14 août 2026
Réponse de ProCook - Oxford
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff member to be friendly and helpful during your visit.
我很喜欢他们的服务人员
7 août 2026
Super knowledgable & friendly staff,
Super knowledgable & friendly staff,. Great range of products
23 juillet 2026
Good products
Very warm welcome, friendly helpful and knowledgeable staff, good products at good prices and value - thank you
22 juillet 2026
Helpful staff who were polite and…
Helpful staff who were polite and friendly. Store well laid out so easy to find things.
15 juillet 2026
Service is always thoughtful
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
19 juillet 2026
People are really helpful.
12 juillet 2026
Delightful store
Delightful store - Lovely presentation exceptionally good service and the product we purchased is first class
15 juillet 2026
Pro cook Westgate
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
15 juillet 2026
Comprehensive guidance and excellent…
Comprehensive guidance and excellent advice on purchases.
Brilliant service. Would strongly recommend the Westgate shop.
13 juillet 2026
brilliant company
Super, the ladies were helpful and very nice. I am thrilled with my kitchen knives.
10 juillet 2026
As expected
5 juillet 2026
Superb service from a sales person
Superb service from a sales person
He explained to us patiently and guided us on using the non-stick pan properly.
2 juillet 2026
Réponse de ProCook - Oxford
We're so pleased you experienced superb service from our salesperson! We're glad they patiently explained and guided you on using your non-stick pan properly. Thank you for your wonderful feedback!
Fantastic service
The website is easy to use, and when I have shopped in store the staff are always friendly and helpful. The products are priced fairly and have a premium feel to them.
23 juin 2026
Réponse de ProCook - Oxford
We're so pleased you found our website easy to use and our in-store team friendly and helpful. It's wonderful to hear you appreciate our fairly priced, premium products!
Bought cutlery and wine glasses
Bought cutlery and wine glasses. Good choice of products at a reasonable price. Helpful staff.
3 juillet 2026
Réponse de ProCook - Oxford
We're so glad you found a good selection of products, including cutlery and wine glasses, at reasonable prices. It's wonderful to hear our staff was helpful!
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