Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Voir plus
Établissement
Changer d'établissementUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Lisez les avis des autres
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... Voir plus
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... Voir plus
L'entreprise a répondu
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 20 209 The Westgate, OX1 1PE, Oxford, Royaume-Uni
4,8
Excellent
354 avis
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I visited the shop on Oxford twice in…
I visited the shop on Oxford twice in one day. The stainless steel casserole pot is excellent. The other visit, I purchased a handheld sieve and small round storage plastic pot. The storage pot of £6 was ruined when I tried to get the price label off - I ended up spreading the glue all around the outside of the container and it looks awful now. Perhaps use a different glue on your labels for plastics containers?
27 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Service given in Oxford
The service given in Oxford branch was very good and helped me to decide which of my two options best suited my needs. No pressure - just help.
22 mars 2026
Réponse de ProCook - Oxford
We're happy to hear that our Oxford branch provided such helpful service. We appreciate your positive feedback and are glad you felt supported in making the right choice for your needs.
Réponse de ProCook - Oxford
We appreciate you sharing that you found the right product at a good price, with excellent customer service; it means a lot to our team.
Polite and helpful staff
8 mars 2026
Extremely helpful and knowledgeable!
8 mars 2026
Great service, great product
We were given information about each product and we were given the opportunity to use the knives and experience how they work before choosing. The knives are state of the art. I recommend their products
8 mars 2026
Website and store experience good
Identified which pans we needed on website. Went to store to check how they felt and looked. Bought there, and staff helped me to work out which set would give us what we wanted at a better price. Cardboard packaging no bigger than necessary to protect pans for cycle journey home. Pans working well on induction hobs.
10 mars 2026
Réponse de ProCook - Oxford
We're happy to hear that you found the pans you needed and that our staff could assist you in finding the best set for your needs. We appreciate your feedback on the packaging and that the pans work well!
Friendly staff
Brought triply set of 6, which is too good and the staff is friendly and helpful.
6 mars 2026
Réponse de ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed your purchase and found our staff helpful.
Super helpful staff.
Super helpful staff.
They engaged with us but were not intrusive.
When I enquired as to whether an item was in stock nearer to home, it was no problem whatsoever for them to check and advoise.
9 mars 2026
Réponse de ProCook - Oxford
We're happy to hear our staff was helpful and attentive without being intrusive. We appreciate you mentioning their willingness to check on item availability for you. Thanks for your positive feedback!
Réponse de ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Oxford
We appreciate you letting us know everything was very good, and that you were served by a very nice person.
Lovely service from employees
Lovely service from employees. Very high quality of product.
20 février 2026
Réponse de ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our lovely service and the high quality of our product.
Reasonably priced and helpful staff.
19 février 2026
Réponse de ProCook - Oxford
We're happy to hear that you found our prices reasonable and our staff helpful. We appreciate your positive feedback!
Réponse de ProCook - Oxford
We appreciate you letting us know our service was friendly; it means a lot to our team that you enjoyed it.
Réponse de ProCook - Oxford
We appreciate your positive feedback on our great quality and excellent service; we are so happy you are pleased!
Worth a look
We bought a couple of items ready to use when the kitchen re-fit finished, so I can only say the items are made well and the prices off both are reasonable, lots of stuff in the shop so worth a look.
15 février 2026
Good selection in store
Good selection of what I was looking for in the store. Nicely presented. No one came and asked me if I wanted any help though.
14 février 2026
Réponse de ProCook - Oxford
We're happy to hear that you found a good selection and liked our presentation. We regret that no one offered assistance and will work on improving our customer service.
Lovely products at reasonable prices
Lovely products at reasonable prices. Excellent ranges, lots to choose from.
16 février 2026
Réponse de ProCook - Oxford
We appreciate you taking the time to share your thoughts! We're so happy to hear that you found our products lovely and reasonably priced.
The item i bought worth the money
17 février 2026
Réponse de ProCook - Oxford
We appreciate your feedback and are so glad to hear that you feel the item was worth the money you spent on it!
Amazing staff in Oxford Store
Amazing staff in Oxford Store. Extremely helpful. Such a lovely lady when I called Customer Services. Will certainly go in-store when I next visit Oxford
17 février 2026
Réponse de ProCook - Oxford
We're happy to hear that our Oxford staff were so helpful and that you had a lovely experience with customer services. We appreciate your kind words and look forward to your next visit!
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