Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Voir plus
Établissement
Changer d'établissementUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
L'entreprise a répondu
I was unsure which knife set as there was so many amazing sets on display The lady who helped was fantastic and her knowledge was a great help to sort my purchase. She is a real credit to the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Royaume-Uni
4,9
Excellent
675 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
The carving knife was reasonably priced…
The carving knife was reasonably priced and cuts through meat like slicing butter.
1 mai 2026
Réponse de ProCook - Talke
We're happy you found the carving knife reasonably priced and effective! Thanks for your feedback.
Putting the the customer first
Staff are always so pleasant and polite. Always helping to find ways to save money. Putting the the customer first. Will buy everything I need for the kitchen from here.
4 mai 2026
Réponse de ProCook - Talke
We're so pleased to hear our team is always pleasant and helpful, prioritizing our customers. We appreciate your loyalty and look forward to assisting you with all your kitchen needs!
Great service good value
The assistant made it easy to pay and added my blue light and 20% discounts
She checked the goods were in good condition before repacking
A great service
4 mai 2026
Réponse de ProCook - Talke
We're so pleased to hear our team member provided such a great service, making your payment easy and ensuring your items were perfect. We appreciate your positive feedback!
Réponse de ProCook - Talke
We appreciate your kind words about our helpful advice and friendly service.
New Knives
New Knives. Purchased a set of knives, a knife block and some utensil pots. I knew what I wanted so the transaction was quick, everything was packed well and the staff asked if I needed any assistance. The items are great quality.
3 mai 2026
Réponse de ProCook - Talke
We're delighted to hear you're pleased with the quality of your new knives, block, and utensil pots. We appreciate your kind words about our staff and the quick transaction. Thank you for your positive feedback!
Casserole pan
We thought we wanted a new cast iron casserole pan but after the great advice from the sales assistant Debbie we chose a stainless steel one. She gave us the pros and cons of all the pans available which was very helpful.
27 avril 2026
The staff were amazing
The staff were amazing, the lady we dealt with knew her stuff and was very helpful
19 avril 2026
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff amazing and helpful.
I had a great experience your member of…
I had a great experience your member of staff was excellent and nothing was to much trouble the items I bought were exactly what I wanted.
I’ve bought products from this range going back at least fifteen years and they are all still in the same condition as when they were bought.
20 avril 2026
Réponse de ProCook - Talke
We're happy to hear that a team member provided excellent service and the items met your expectations. It's great to know the products you purchased years ago are still in great condition. We appreciate your positive feedback.
Staff v helpful, great products…
Staff v helpful in finding the baking products I wanted to make a lovely gift set for my daughter-in-law 😊
Great service & products, will definitely be back!
16 avril 2026
Lovely clean shop
Lovely clean shop. Love al tbe things I can buy.Easy to get around with my rolator. Lovely staff. Sucha pleasure being served by them..pleasant , kind and well mannered
18 avril 2026
Retail Assistant really helpful
9 avril 2026
The staff were extremely helpful and…
The staff were extremely helpful and suggested ideas for keeping products looking new
11 avril 2026
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff were helpful in suggesting ideas.
Great experience at ProCook
I bought some new champagne glasses. I was very impressed with the layout and display in the shop. There was a great choice and all at competitive prices. Good quality products and great value for money.
The staff were very friendly approachable and courteous. It was a great experience
4 avril 2026
Réponse de ProCook - Talke
We're happy you were impressed with our shop's layout and displays and found a great choice of champagne glasses at competitive prices. It's great to hear you found our staff friendly, approachable, and courteous. We appreciate your feedback.
The staff were very helpful has my wife…
The staff were very helpful has my wife is disabled and they helped were they could by moving items so she could see the stock you have aal the best to them
7 avril 2026
Réponse de ProCook - Talke
We're happy to hear that our staff were able to assist your wife and make her visit easier. We appreciate you taking the time to share your positive experience and wish you all the best.
Staff member was very helpful and made…
Staff member was very helpful and made sure that I selected the correct size of knife block. She also brought the new product range to my attention and I shall be back in the near future to make additional purchases
3 avril 2026
Réponse de ProCook - Talke
We're happy to hear that our staff member was helpful in selecting the correct knife block size. We appreciate that she brought the new product range to your attention, and we look forward to your return.
Lovely lady who served me
Lovely lady who served me, explained everything about my purchase. Very pleased.
2 avril 2026
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with the service you received.
Great service,great staff,great range…
Great service,great staff,great range of quality products.Always use this store.
31 mars 2026
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our great service, staff, and products.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.