Property Moves | Letting Agents in Brighton & Hove Avis 

Dan Taylor at Property Moves has been very helpful and professional throughout our rental process. He has made everything smooth, always responding promptly and providing clear guidance. Although we haven’t moved in yet, our experience so far has been positive, and we truly appreciate his support.

Great experience, friendly and easy to deal with agency. Let us go back ahead of moving into measure everything so we could plan for moving in properly which was really appreciated!

Bradley was great at keeping us up to date with properties to rent and potential viewing times. Listened to what we wanted and kept in touch regularly.

Unprofessional Agency That Uses Doublespeak to Avoid Accountability

This agency has repeatedly failed in their responsibilities, and when confronted, they resort to doublespeak—a tactic they commonly use to downplay issues and shift blame. Here’s my experience:

1. Filthy Flat at Move-In – “Agree to Disagree” Excuse
• The property was left dirty, with used towels and an old toilet brush left behind.
• When I raised this, they admitted “a few areas could have been better” but then dismissed my complaint, saying we “agree to disagree.”
• Instead of taking responsibility, they claimed their cleaners did a good job and framed the issue as minor, mentioning dust on pipes rather than addressing the unsanitary state of the property.

2. Unauthorized Entry – Shifting the Blame
• The agency entered my flat without proper notice, using their own keys.
• Instead of admitting this breach, they deflected by saying my partner was “fully aware” and that the contractor had mentioned they had keys.
• They ignored the core issue: no explicit permission was given for them to enter. Instead, they made it seem like it was my responsibility to prevent it.

3. Broken Window – Excuses Over Action
• I reported a broken window on December 10th. They failed to coordinate repairs properly and left me waiting four months for a fix.
• When questioned, they claimed the delay was due to the property being on the second floor—something that should have been irrelevant if they had acted responsibly.
• Rather than addressing their lack of urgency, they framed it as just an unfortunate delay, ignoring how poor communication caused the problem.

A Pattern of Deflection and Excuses

Every time an issue is raised, this agency follows the same pattern:
1. Minimize the complaint (“a few areas could have been better” instead of admitting it was dirty).
2. Shift the blame (“you were aware” instead of admitting unauthorized entry).
3. Use vague excuses (“the second floor caused delays” instead of taking responsibility for poor coordination).

Their responses are carefully worded to seem reasonable while avoiding any real accountability. If you want an agency that actually takes responsibility for their mistakes

Experience was seamless. Jez is great to deal with and answered all the Qs I had. Ultimately, I've found a great new flat, in a great location at a good price :)

Dan and Jessica were very helpful in my rental move to Brighton. They communicated my requests to the landlord well and kept the process moving quickly. Would Recommend, thanks guys!!

I’m at the very start of my search for the perfect rental – looking to retire and relocate nearer family. I was very happy to find Dan as my first contact at Property Moves. He’s already been so understanding and supportive, patiently answering my many questions and keeping me up to date with potential properties. Thank you Dan.

Dan was incredible at helping us through this stressful and complicated time! We can’t thank him enough for his outstanding service. Thank you so much Dan for being so patient and efficient! We really appreciate your hard work.

I didn't end up renting a new flat via Property Moves, but still feel they warrant a positive review. I'd not had to deal with the rental market for 10+ years, but Jez (the member of staff I communicated with most) was patient, professional and proactive in bringing me up to speed. Newly available properties were brought to my attention quickly, preferences established, and subsequent flat viewing times/days were adjusted to suit awkward work hours. Bradley, who conducted a couple of viewings, was courteous and punctual. I'd have no issues dealing with the team at Property Moves for any future change of address.

Property Moves have been amazing at helping me find a property. Bradley, the estate agent I've been in contact with, has been extremely helpful, efficient, professional and friendly and has offered me guidance every step of the way.
I highly recommend them and in my opinion, Property Moves have rightfully earned their title as best letting agent in Brighton and Hove for 6 years running :)

Property Moves have been a friendly and professional team, making the process simple and stress-free from viewing to check in. Thank you!

I've been in contact with DanTaylor regarding a student property in Kempton, Brighton for my daughter. Dan has been very efficient in answering my different requests and so far, solutions have been found; I am really happy with the process.

Shelby at property moves is our main contact for the place that we rent. We have had a few issues with appliances not working and needing replacing, leaks and heating issues. Everytime I email property moves, I get a very quick response from Shelby who looks after us. She stays in contact with me, to let me know whats going on through all the stages and she's the best! Property moves are VERY VERY lucky to have her.
Thank you for everything you do, Shelby
Much love

Jez was helpful from the start. From the moment we said we would like to go for the flat the process was simple and they were on hand with any questions. I would confidently recommend property moves to others.

Property moves has always looked after me, even when times were hard, im so happy to be under their wing .
-jamie cook

Very helpful in a tricky market. Only had a very short gap.

Jez has been great to deal with, really helpful

Been using Property Moves for years now, wouldn't be with any other. Special thanks to Shelby Hardy and Jill Brewster.

Excellent service for many years. Especially Shelby Hardy recently, dealing with difficult tenants.

Jez and the team provided top level of service as always! I now use Propertymoves for all my properties and highly recommend them.