My car's air conditioning stopped working one afternoon last week and I was given an appointment at Protyre at 9am the next morning. It took about 40 minutes and I was charged a very competitive price... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement42-52 Charminster road, Charminster, BH8 8UR Bournemouth, Dorset, GB
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I had to have four tyres replaced, was informed there was an hour wait but ended up being over an hour and a half. I understand that sometimes this happens but was given no apology or explanat... Voir plus
L'entreprise a répondu
İ have used this pace for so many years , my experience has always been very positive , all our car s tyres supplied by Protyre. Everyone who works there always friendly and profesional.
L'entreprise a répondu
Polite , helpful staff, regas started straight away, good price. Waiting room spacious, clean, wifi, air con, coffee machine. Online booking easy and prices clear. Would use again and recommend.
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Bournemouth
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
42-52 Charminster road, Charminster, BH8 8UR, Bournemouth, Dorset, Royaume-Uni
- 01202 444999
4,6
Excellent
1 k avis
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Not enough staff!
Booked for 9.30 am not enough staff so had to wait. When refitting wheel completely cover tyre valve with wheel trim (which bolts on with wheel nuts) so had to go back to have that corrected, and when they corrected it they had not replaced my speciality valve cap, but fortunately found it when I complained
10 septembre 2025
Réponse de Protyre Autocare - Bournemouth
Dear Neil,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bournemouth branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very pleasant experience
Very pleasant experience. Tyres fitted quickly and efficiently.
8 septembre 2025
They are quick great at what they do
They are quick great at what they do. Scot the manager is very efficient. Also good prices & very reliable.
29 août 2025
Brilliant customer service and didnt…
Brilliant customer service and didnt feel pushed to spend more than required. My car definitely feels better to drive.
3 septembre 2025
The whole process was very smooth from…
The whole process was very smooth from buying online to getting the tyres fitted. Good customer service at the Bournemouth site.
3 septembre 2025
Great service
Called into Protyre, Charminster Road to have the tyres checked on my Jaguar. The four of them were in poor condition.
I returned later that day and they replaced them for me and gave a discount as I had purchased 4 tyres.
Pleasant indoor waiting area.
Very good and friendly service as always
2 juillet 2025
Avis spontané
The staff are always cheerful & helpful
1 septembre 2025
Made an appointment for 8:30am for…
Made an appointment for 8:30am for Protyre’s 3rd attempt at fixing a tyre I was having problems with, I turned up at 8:27 walked across the card park in the rain to find the door locked and the person on the front desk 4 foot away just sat there, had to walk back to my car in the rain to wait the 3 minutes for him to open the door, my car then sat in the car park for 1 hour 20 minutes before anyone touched it. Very poor all round
1 septembre 2025
Réponse de Protyre Autocare - Bournemouth
Dear Mr Murdagroyd,
Thank you for reaching out to us, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.
We want to assure you that your concerns have been brought to the attention of our Area Manager. They will thoroughly investigate the matter at the centre and reach out to you as soon as possible to discuss it further.
Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.
Best regards,
Georgia
Customer Care - Protyre
Highly recommended!
After discovering a screw in my tyre, I booked an appointment within 2hrs. Tyre was replaced in 20 minutes by friendly staff.
Waiting area is pleasant & there are shops around if you want to wander while you wait.
29 août 2025
Easy to book online
Easy to book online. Competitive price. Tyre was changed in a timely manner.
29 août 2025
Strongly recommend.
Politeness, friendly, helpful, the guys know what their doing and do it well.
That's why I keep using them.
I strongly recommend Protyre.
20 août 2025
extremely good
easy to book. great location, friendly and efficient staff. trusted service.
18 août 2025
Réponse de Protyre Autocare - Bournemouth
Hello Miss Reynolds,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Great service....
Scott and Nathan deserve a name check and a wage rise .... they both went the extra mile and excelled in customer service .... thanks again... definitely be back...
15 août 2025
I have a great experience with Protyre…
I have a great experience with Protyre in Bournemouth. There is no slot through the whole year for regas the AC but they did my work immediately. Thanks for all..
13 août 2025
Réponse de Protyre Autocare - Bournemouth
Hello Huzeyfe,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Dispute quite serious staffing problems…
Despite quite serious staffing problems they managed to service and m o t my Mercedes within the time constraints,
The manager was very accommodating.
I would recommend this garage on Bater road as I felt I had faith in their work and that they would not rip me off
Mike
12 août 2025
Avis spontané
Réponse de Protyre Autocare - Bournemouth
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Customer care in action
Protyre Bournemouth investigated the inoperative rear fog light on my Skoda which I had assumed was a faulty bulb. It transpired after some twenty minutes to actually be a failing led which fortunately was still under warranty. I was amazed to be told that there would be no charge for the technician time spent and can only say how refreshing it was to receive genuine customer service in sharp contrast to the main dealer who does not seem to understand what customer service is!!
8 août 2025
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