All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAnnan Road, Dumfries, DG1 3JX Dumfries, Scotland, GB
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Lisez les avis des autres
Easy to purchase tyres and book appointment. Friendly welcome, quick and efficient service. Clean and light waiting area. A job well done! Will use again.
L'entreprise a répondu
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... Voir plus
L'entreprise a répondu
Credit where it's due. On two previous occasions they told me that I didn't quite need my front tyres changed yet. This was after I had been told I needed them changed by by a multinational company, a... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Dumfries
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, Royaume-Uni
- 01387 254433
4,8
Excellent
1 k avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Email accounts mixed up!
I received an email invoice that was not in my name and I have not been in Protyre for over a year.
The car listed on the invoice is not owned by me…
I emailed the shop to this effect and have had no reply as of yet….
23 février 2026
Réponse de Protyre Autocare - Dumfries
Dear Customer,
We are sorry to hear that you have received an invoice that is not in your name, especially as you have not visited Protyre for over a year and do not own the vehicle listed. We completely understand your concern.
We would really appreciate the opportunity to follow this up with you,; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk with your vehicle registration and contact number, a member of the team will then be in touch.
We apologise for any inconvenience this may have caused.
Kind regards,
Kayleigh
Customer Care – Protyre
All booked online
All booked online. Great price. Prompt service. Work quickly and professionally completed.
Well recommended
18 février 2026
Great service
I had 4 tyres changed which were carried out very efficiently. Kevin on reception was extremely friendly.
10 février 2026
Service was exellent guys helped me out…
Service was exellent guys helped me out lots
18 février 2026
Friendly and helpful
6 février 2026
The guy,s at protyre Dumfries
The guy,s at protyre Dumfries , have always been good ,with myself & family, sadly they dont stock the tyres, i use therefore i buy online,but always get the guys to fit and balance for me as they look after my wheels,
9 février 2026
Go elsewhere
Booked in to have two tyres fitted on website and paid up front when I arrived was told tyres not in stock... Guy on desk said he would call me the next day if they were in
Next day came no phone call, called shop myself and spoke to same guy who admitted he had not called me and appeared unconcerned.
Did eventually get tyres fitted but unimpressed with customer service, will go elsewhere next time.
3 février 2026
Avis spontané
Réponse de Protyre Autocare - Dumfries
Dear Amanda,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Great service from Kevin
After leaving the pro tyre branch in Workington with a fault that wasn’t fixed, I attended my local branch in Dumfries where I was served by Kevin. Kevin was extremely helpful from the word go and even though he hadn’t initially dealt with the problem, he stepped up and successfully resolved the fault preventing me from taking another round trip. Kevin is an asset to your team, please make sure he gets the recognition, thank you
3 février 2026
Avis spontané
Was given immediate attention and both…
Was given immediate attention and both issues were resolved
28 janvier 2026
Réponse de Protyre Autocare - Dumfries
Dear Mrs J. Mason,
We're very happy to hear that you received immediate attention and that both issues were resolved to your satisfaction at our Dumfries branch.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Friendly and professional people quick…
Friendly and professional people quick and efficient service and good pricing.
2 février 2026
Réponse de Protyre Autocare - Dumfries
Dear A Meredith,
We appreciate you taking the time to leave us this 5-star review!
We're happy to hear that you were satisfied with our friendly, professional, quick, and efficient service at our Dumfries branch.
Thank you for your feedback,
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Excellent Service
I arrived to request that 2 front tyres be replaced. I was told it would take 30 minutes. The tyres were checked and changed in 30 minutes. What more can you expect?.
I have been motoring for over 70 years and for many of them have relied on Dentons for excellent service
27 janvier 2026
Réponse de Protyre Autocare - Dumfries
Dear Mr Powell,
We're glad you enjoyed your experience with our team at our Dumfries branch.
It's fantastic to know that we met your expectations with our prompt and efficient service.
We appreciate your many years of loyalty and thank you for your positive feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Oversell
Needed a front tyre and tracking. The tyre fitter advised I needed 2 front tyres although one of the tyres was only 3wks old and had 60miles on it. After pointing this out a second fitter/manager agreed only one tyre was needed and offered a discount on the tyre and tracking. Upon payment by cash-no receipt given-the manager said he didn't want to see my face in there again. I appreciated the discount as means of admission of trying to oversell but the parting comment was quite rude and uncalled for.
26 janvier 2026
Réponse de Protyre Autocare - Dumfries
Dear Ali Gill,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Dumfries branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good service
I got the tyres I needed in a timely manner and the price that was agreed Many thanks
19 janvier 2026
General chit chat at the desk whilst…
General chit chat at the desk whilst eating for my tyres xx
14 janvier 2026
Booking was on time and the lads were…
Booking was on time and the lads were quick and efficient.
Well done
14 janvier 2026
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