Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Voir plus
L'entreprise a répondu
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Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Voir plus
Great work carried out on time. Better parking would make the experience even better
L'entreprise a répondu
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Durham
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Pit Lane, Newton Hall, DH1 5HH, Durham, Royaume-Uni
- 01913 757444
4,6
Excellent
672 avis
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Incorrect tyres fitted and poor alignment
Booked in for new tyres and wheel alignment, explained steering wheel would need to be centred before alignment. Collected car and car was pulling more then when dropped off. I returned and offered a refund which after 2 weeks still hasn’t arrived. Called and left a voicemail but still no call back or refund. Incorrect tyres fitted ordered 225/45/18 but upon inspection when getting home have had 215/50/18 fitted again tried to call had to leave voicemail but no call back or refund.
11 octobre 2025
Réponse de Protyre Autocare - Durham
Dear Mr Gilchrist,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
New tyres
Popped in while shopping for 2 new tyres, all sorted in half hour. Friendly guy on reception.
22 octobre 2025
Réponse de Protyre Autocare - Durham
Hello Shirley,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Durham
Hello Mrs Oliphant,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional courteous staff
Professional courteous staff
Tyres fitted in a timely manner.
22 octobre 2025
Réponse de Protyre Autocare - Durham
Dear David,
We appreciate you taking the time to leave us this great review.
We're happy to hear that our team at our Durham branch was professional and courteous, and your tyres were fitted quickly!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Good service
Good service. Jack booked me in quickly and kept me informed of progress.
7 octobre 2025
New tyres
Booked new tyres online and found them to be cheaper than Blackcircles, Oponeo etc. 1st class service as always from all the staff. I had asked about the Mini brake warning light for pad wear previously and was told there was plenty of wear left and the wear light on Mini's and BMW's comes on far too soon. Very honest. Other garages would probably have said to book it in straight away!
10 octobre 2025
Guys there went above and beyond always…
Guys there went above and beyond always a good service been many times and never had any issues
10 octobre 2025
Easy and affordable all round service
Easy to use website and multiple payment options made things really simple and affordable. The fitting arrangements and garage service was brilliant, a seamless easy end to end process.
10 octobre 2025
Smooth arrangement.
20 août 2025
Réponse de Protyre Autocare - Durham
Dear Michael Wong
We're happy to hear that you had a positive experience with our team at our Durham branch !
We appreciate you taking the time to share your feedback.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Réponse de Protyre Autocare - Durham
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Darcys is a great garage because they…
Darcys is a great garage because they have no condescending attitude towards women customers. I value the fact that they are honest and are happily to explain anything.
1 octobre 2025
Réponse de Protyre Autocare - Durham
Dear Helen Fawcett,
We're happy to hear that you felt respected and valued during your visit at our Durham branch .
It's important to us that all customers feel comfortable and well-informed.
Thank you for your positive feedback.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Great experience on both occasions I…
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge about cars but this has never been the case here. The lads are always honest and take their time to explain everything. Would definitely recommend
1 octobre 2025
Very helpful friendly staff who…
Very helpful friendly staff who explained everything.
26 septembre 2025
Réponse de Protyre Autocare - Durham
Hello Dorothy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great price booking direct air con recharge
Great price booking direct. Helpful and friendly reception staff. I waited at a nearby Starbucks which is a 3 minute walk. Ideal and will be back.
3 septembre 2025
Réponse de Protyre Autocare - Durham
Hello Mal,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Wrong millage on MOT and refused to fix it
Inputted the milage wrong on the failed MOT and corrected it on the pass MOT leaving the car with a milage discrepancy. And when I spoke to them about it they said it doesn't matter no one will check that, even though according to the DVSA if it'd within 28 days they can change it. I also got 2 very different reports in the condition of the tyres leading me to believe they clearly weren't checked the first time
2 septembre 2025
Réponse de Protyre Autocare - Durham
Dear Andrew,
Thank you for bringing this to our attention and we are sorry this has happened.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Trustworthy garage offering good service and value for money.
First class booking arrangement for my car service and MOT. Excellent explanation given for "advisories". Good value for money. This felt like a garage I can place my trust in for future work.
10 septembre 2025
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