Protyre Autocare - Durham Avis 

672
TrustScore 4.5 sur 5

4,6

Pit Lane, Newton Hall, DH1 5HH Durham, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Voir plus

Noté 5 sur 5 étoiles

Great work carried out on time. Better parking would make the experience even better

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Voir plus


À propos de l'entreprise

  1. Magasin de pneus
  2. Atelier de prestations de freinage
  3. Magasin de batteries pour voitures
  4. Centre de contrôle technique
  5. Prestataire de transport automobile privé
  6. Prestataire spécialisé dans l'équilibrage des roues

Écrit par l'entreprise

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Coordonnées de contact

  • Pit Lane, Newton Hall, DH1 5HH, Durham, Royaume-Uni

  • 01913 757444

4,6

Excellent

TrustScore 4.5 sur 5

672 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,6

Tous les avis

(672)

34 873 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Good garage.

Staff are always helpful and do a good job. They keep you informed throughout the work.

18 août 2025
Logo de Protyre Autocare - Durham

Réponse de Protyre Autocare - Durham

Hello Susan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Noté 5 sur 5 étoiles

Everything was so easy straight in and…

Everything was so easy straight in and out

6 août 2025
Logo de Protyre Autocare - Durham

Réponse de Protyre Autocare - Durham

Hello Kevin​,

We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Noté 1 sur 5 étoiles

Avoid like the plague over priced

Avoid like the plague over priced - another example, my mrs took her car in one year only 1 advisory windscreen wipe nothing else - the next year took it in didn’t replace the wiper but it magically fixed itself yet failed on half a dozen other issues & they priced it just under £1300 ridiculous & it had over that year done less than a 1000 miles took it to another garage who said that that was very harsh & that at worst should have been an advisory for less than half the items listed - took another vehicle for breaks & disks over £300 as I took them for there word then out of curiosity afterwards got a quote the cheapest was over a £100 less so if you want your eyes taken out with smile go there but if you value honesty & piece of mind stay well clear - another example took my car in for suspension. got it back with over an extra 70miles on the clock when asked about the extra miles the answer we had to check the suspension - they must of taken it out in sports mode nearly half a tank petrol gone so you have been warned

20 janvier 2025
Avis spontané
Logo de Protyre Autocare - Durham

Réponse de Protyre Autocare - Durham

Dear Nadee Shaki,

Thank you for taking the time to bring this matter to our attention.

We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number. We will then escalate this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Noté 3 sur 5 étoiles

Poor customer service

Took up the offer of £10 discount for summer MOT and paid on line. Not able to apply code at checkout but centre sorted out for me no problem. Returned the car for necessary work after failing MOT. Centre only gave me first sheet of invoice which didn’t show full bill. Also charged me again for the MOT. I called to query and email sent with full bill and allegedly refund applied for second MOT charge in centre. Queried no refund at centre the following Monday advised that they would speak to head office and call back 4:30 same day. Call not returned. Today I have been given 4 different phone numbers 1 from google and 3 internal before getting through. My refund had not been requested and authorisation is now being sought from the area manager. I am sure the work is fine but customer service is lacking. I have added another star as my query has been resolved today and the centre has called me also I have had an update from customer service

14 juillet 2025
Logo de Protyre Autocare - Durham

Réponse de Protyre Autocare - Durham

Dear Mrs Thomas,

Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.

We want to assure you that your concerns are currently with our Area Manager who are thoroughly investigating the matter at the centre and reach out to you as soon as possible to discuss it further.

Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.

Best regards,
Georgia
Customer Care - Protyre

Noté 5 sur 5 étoiles

Climate control

Newly purchased car, climate control did not work. Booked up on a Saturday night, job was done Monday morning. Ice cold, Thanks.

9 juillet 2025
Noté 5 sur 5 étoiles

Great service

Great service, friendly and value for money.

25 juin 2025
Logo de Protyre Autocare - Durham

Réponse de Protyre Autocare - Durham

Hello Rebecca​,

We would like to thank you for sharing your feedback regarding the service you received at Durham.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Noté 5 sur 5 étoiles

Reliable, Friendly and courteous

Friendly and courteous. Very informative over the work that they carry out. Keep you upto date with any extra work that may need doing. A very reliable garage, definitely recommend them..... 👍🏼

28 mai 2025
Noté 4 sur 5 étoiles

Great price for tyres

Great price for tyres, made appointment for fitting completed in 40 minutes friendly staff. Deducted a point for leaving that white stuff around 2 of the tyres.

28 mai 2025

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