Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Voir plus
L'entreprise a répondu
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Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Voir plus
L'entreprise a répondu
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Voir plus
Great work carried out on time. Better parking would make the experience even better
L'entreprise a répondu
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Voir plus
Écrit par l'entreprise
Écrit par l'entreprise
Pit Lane, Newton Hall, DH1 5HH, Durham, Royaume-Uni
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Arrived with slow puncture. It was fixed and I was on the road again in less than 40 minutes!
V.pleased.
Great garage, use these for MOT & Maintenance, honest and fair, everything you want from a garage
Easy booking, pleasant greeting and efficient transaction on the day. Clean premises and a suggestion of a free tyre check in a few months. Will definitely be back
Friendly services at a great price. Easy online booking. Overall a good experience so I would definitely come back when more work is needed
Staff are always helpful and do a good job. They keep you informed throughout the work.

Réponse de Protyre Autocare - Durham

Réponse de Protyre Autocare - Durham
Really easy to book an appointment. Staff were friendly and very quick getting the job done. Thankyou
Value for money, quick turnaround and customer friendly.
Avoid like the plague over priced - another example, my mrs took her car in one year only 1 advisory windscreen wipe nothing else - the next year took it in didn’t replace the wiper but it magically fixed itself yet failed on half a dozen other issues & they priced it just under £1300 ridiculous & it had over that year done less than a 1000 miles took it to another garage who said that that was very harsh & that at worst should have been an advisory for less than half the items listed - took another vehicle for breaks & disks over £300 as I took them for there word then out of curiosity afterwards got a quote the cheapest was over a £100 less so if you want your eyes taken out with smile go there but if you value honesty & piece of mind stay well clear - another example took my car in for suspension. got it back with over an extra 70miles on the clock when asked about the extra miles the answer we had to check the suspension - they must of taken it out in sports mode nearly half a tank petrol gone so you have been warned

Réponse de Protyre Autocare - Durham
Took up the offer of £10 discount for summer MOT and paid on line. Not able to apply code at checkout but centre sorted out for me no problem. Returned the car for necessary work after failing MOT. Centre only gave me first sheet of invoice which didn’t show full bill. Also charged me again for the MOT. I called to query and email sent with full bill and allegedly refund applied for second MOT charge in centre. Queried no refund at centre the following Monday advised that they would speak to head office and call back 4:30 same day. Call not returned. Today I have been given 4 different phone numbers 1 from google and 3 internal before getting through. My refund had not been requested and authorisation is now being sought from the area manager. I am sure the work is fine but customer service is lacking. I have added another star as my query has been resolved today and the centre has called me also I have had an update from customer service

Réponse de Protyre Autocare - Durham
Newly purchased car, climate control did not work. Booked up on a Saturday night, job was done Monday morning. Ice cold, Thanks.

Réponse de Protyre Autocare - Durham
Good bunch of lads at Darcy’s… always professional with honest pricing
Friendly and courteous. Very informative over the work that they carry out. Keep you upto date with any extra work that may need doing. A very reliable garage, definitely recommend them..... 👍🏼
Great price for tyres, made appointment for fitting completed in 40 minutes friendly staff. Deducted a point for leaving that white stuff around 2 of the tyres.
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