Friday 7th August in the afternoon I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Mo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementApple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... Voir plus
L'entreprise a répondu
First time using this company. It was recommended by a friend. Liked the ease of booking an appointment, the selection choice and price of tyres. Fast efficient service. Staff were friendly.
L'entreprise a répondu
Thank you CRAIG. Having had a tyre failure on the A30 near Exeter. A chap called Craig who was driving past us from Protyre Exeter, stopped and was extremely helpful and knowledgeable and helped... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Exeter-Sowton
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Royaume-Uni
- 01392360022
4,7
Excellent
753 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DON'T BOTHER!
Popped in to Protyre first thing, as i used to with Mid Devon Tyres - Had a puncture. As i started to speak i was met with "you booked in?" I wasn't as i was seeking availability. Next sentence was "Three o'clock". When i tried to establish what three o'clock meant, he repeated him self. I then managed to ask a question - what is three o'clock? I was then advised that as i wasn't booked in, three o'clock was the earliest i would be seen (it was just after 08:30). So, if he had said that at the beginning, that would be fair enough. I then asked if he knew anywhere locally that may be able to help me. Reply, "type tryes in to google". I asked again and added does he know any company names i could look for but alas was met with the same response. Frustrated and fed up i left. Have been coming here, to Mid Devon Tryes for years and never had this.
All i can say is, if any of your KPI's are lack of customer service and / or being as unhelpful as possible, well then you would score 100% (5 stars)
I did find a company called Sowton MOT's, near Screwfix who were extremely helpful. Guess where i will go in future?
30 juillet 2026
Avis spontané
Réponse de Protyre Autocare - Exeter-Sowton
Dear Markee,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
I had great service at Protyre Sowton
I had great service at Protyre Sowton. I booked my car in online and when I arrived for my appointment my car was taken straight away and the work was done. Thank you.
30 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional Service
The service and hospitality of the front desk was exceptional. Really helpful, informative and really great customer facing. Thanks for making what could have been a challenging wait, a really positive experience.
29 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Dan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Ben was so helpful
Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wheel alignment all within the time originally stated it would take. Wonderful service, kept up to date and informed as to what was happening and even saved me some money!
20 juillet 2026
Avis spontané
Réponse de Protyre Autocare - Exeter-Sowton
Hello Miss Willis,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service, I recently had a service and MOT. They carried out the service first and gave the car a good check over before taking to the MOT station. Very impressed will definately use again
23 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Jackie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Appointment made quickly at a time that…
Appointment made quickly at a time that suited me.
Work carried out on time and efficiently
29 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Exeter-Sowton
Hello Mathew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I received brilliant service from Pro…
I received brilliant service from Pro tyres Apple Lane branch today. I knew I had a puncture but needed to start work nearby at 6. I couldn't risk taking my car to the work car park as it would have been completely flat by my 8.30 break so I left it on their car park at 5.30 and returned at 8.30 to explain. Obviously it wasn't booked in, and they were short staffed, I had expected it to be all day or even the following day but they managed to fit me in and fix my puncture before I finished work at 2pm. Very helpful and polite, thank you so much.
29 juillet 2026
Avis spontané
Réponse de Protyre Autocare - Exeter-Sowton
Hello Beverley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Exeter-Sowton
Hello Carl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and well priced
29 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Using Protyre is always good service…
Using Protyre is always good service quick to find out the types and a pleasant experience in this busy world where we all want things now
27 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Cicely,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Exeter-Sowton
Hello Victoria,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Customer service
I did have a problem but it was very quickly & efficiently resolved with amazing customer service and support. Very impressed. Thank you Protyre.
23 juillet 2026
Avis spontané
Réponse de Protyre Autocare - Exeter-Sowton
Hello Sara,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
First class service, every time
Always try to accommodate you when you call in or make an appointment. First class service and a free coffee!
22 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Judith,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive first-class service and enjoyed the complimentary coffee. We always strive to be accommodating.
Best regards,
Eddie
Customer Care - Protyre
Réponse de Protyre Autocare - Exeter-Sowton
Hello Mr Wong,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Proffessional service
3 juin 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Sekelani,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Exeter-Sowton
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Thank you CRAIG.
Thank you CRAIG.
Having had a tyre failure on the A30 near Exeter. A chap called Craig who was driving past us from Protyre Exeter, stopped and was extremely helpful and knowledgeable and helped us replace the shredded tyre on our van and got us back on our way.
Highly recommended
Andy from Poynton, Cheshire.
17 juillet 2026
Avis spontané
Réponse de Protyre Autocare - Exeter-Sowton
Hello Andy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service pleasant staff
17 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
7 stars service
7 stars service . Bulge on the side of the tyre . Emergency walk in and sorted in 30 minutes. Cannot ask for a better service. Thank you guys
17 juillet 2026
Réponse de Protyre Autocare - Exeter-Sowton
Hello Adrian,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.