The reception staff were polite and professional. I arrived early and was attended to straight away. Great service from the Great Dunmow team.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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Lisez les avis des autres
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L'entreprise a répondu
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À propos de l'entreprise
- Magasin de pneus
- aussi dans
- Atelier de prestations de freinage
- Centre de contrôle technique
- Magasin de batteries pour voitures
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Great Dunmow
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, Royaume-Uni
- 01371 873717
4,6
Excellent
1 k avis
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They said my wife could wait for the…
They said my wife could wait for the car it would be about 30 mins.
It took 1 hour and 30mins. Not a happy lady.
23 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Dear Pete Skingsley ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion due to the wait time.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great Service
As ever great service been using you for years and wouldn’t hesitate to recommend
16 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Beverley,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Great Dunmow
Hello Christine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very pleased every time!
9 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Mariana,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A quick efficient service
A quick efficient service, Tea, Coffee and water offered while you wait.
7 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Over an hour wait after pre booked time slot
My booked appointment for a tyre replacement was 10.30 but the car didn’t even get looked at until 11.45. This was after I raised this with the manager
This sort of delay to replace one tyre isn’t acceptable
7 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Dear Customer,
Thank you for your feedback . We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
M O T etc.
Use Protyre for 3 vehicles. Mot and tyres. Always on time after booking in. Great waiting area with nice coffee!!!
7 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Great Dunmow
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and helpful front desk…
Very friendly and helpful front desk staff and very knowledgeable on the product.
Good fitting staff, a very good experience all round 👍
2 septembre 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Terry,
Thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Réponse de Protyre Autocare - Great Dunmow
Hello Angela,
Thank you very much for leaving us this 5-star review. We always strive to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the swift and friendly service you received from our team at Abingdon. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Very happy with the servicing of my…
Very happy with the servicing of my car. The car drove and handled much better and the car was more responsive. Great job thank you.
31 août 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Mr Jeffery,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Great Dunmow
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Great Dunmow
Hello Howard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Never again
I have been a customer for over 13 years even then it was called tyre Mart and they have always been nice but since Graham has been there it's not as good Stewart and the boys are great but when I took my car in last week for a service Graham was rude and patronising. And he increased my bill by £71 but couldn't tell me y . He should not be front of house will not be going back in till he go's
26 août 2026
Avis spontané
Réponse de Protyre Autocare - Great Dunmow
Dear Mrs Paula Austin,
We're sorry to hear that you feel this way.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Réponse de Protyre Autocare - Great Dunmow
Hello Sandy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
26 août 2026
Always great service at Dunmow
24 août 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Mr Tuttlebee,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Air con re gas
Air con re gas. Great service from the lads. Polite, helpful and prompt. A trusted garage.
10 août 2026
Réponse de Protyre Autocare - Great Dunmow
Hello Stef,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The male receptionist was very rude
The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would have to come back later for my MOT . I was indeed 5 mins late due to traffic for which I apologised but was kept waiting a further 5 mins to book in ! I appreciate that there is a time slot and I was a little late but manners cost nothing.
I have no problem with the work which was eventually carried out just the customer service needs massive improvement.
17 août 2026
Réponse de Protyre Autocare - Great Dunmow
Dear Mrs Crouchman,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore we can confirm that your concerns will be investigated into and we will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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