Protyre Autocare - Hemel Hempstead Avis 

I recommend this car repair shop. I always have my service and inspections done there. Excellent communication; any additional faults found were quickly resolved after quick phone call to me. The estimate was provided before the repair, and there were no surprises. The parameters before and after the adjustments were also shown. The car was returned on time, and everything was handled pleasantly and efficiently. Professional customer service.

Easy to book and kept to the time which is very refreshing

The branch manager was rude, had zero people skills, he spoke to myself and at least 3 other customers whilst I was there bluntly.

Friendly and warm welcome from staff. Felt I could completely trust them with my vehicle.

This is the second time we have visited this garage in Hemel for new tyres. We returned after a great first experience and Alex and the team didn’t disappoint on our return. Great service , great communication and nice choice of tyres. Thank you

I wanted to pay monthly, in four months, but your system didn’t work, very disappointing

Protyre Autocare Hemel Hempstead 12 May 26
I was getting the two front tyres changed on my car. During the removal of my old tyres, one of the valves needed to be cut off the wheel due to corrosion. The valve is the type with a tyre pressure sensor. With the tyre off the wheel and the old valve sensor broken I was quoted £90 for a replacement sensor valve. If I chose to just have an ordinary valve fitted the warning light on the car dashboard would remain on. At this point I really didnt have much choice than go with the new sensor valve at £90 eventhough at the time I thought this was very expensive. Later I checked the retail cost of these sensor valves and they were priced between £45 and £55. I really feel that in the moment when I didnt have any choice I was charged an inflated price for the sensor valve. I wouldnt have minded paying a little bit more but nearly double the retail price is not customer friendly at all. Such a shame because up until that point my customer experience with Protyre had been very good. I have since been contacted by Protyre customer service, they listened to my complaint and offered a very agreeable solution. Sometimes things go wrong and whats important is how a company put it right. Thank you Stacey you did a great job resolving my complaint.

I booked a date but then realised I need to change it so o phoned the centre that I had chosen and asked if I could change the day and yep they could fit me in and phoned when I need extra done to the car to confirm what had to be done and price and was all goo To go .

I have always found Protyre Garage to be thorough, efficient and reliable with pleasant staff.

Arrived just before my appointment time, and pleased they were ready to start the MOT immediately.
Suitable area to sit with coffee available.

Friendly efficient service.
Kept informed throughout.

Easy booking. Very polite staff. Great customer service

A really great experience all round. The staff were polite, helpful and clear - a shout out to Alex, who was just brilliant.

We turned up at Kiplings this morning having got a dead battery over the weekend. We met with Roy working in Reception who advised that they could fit a new battery more or less straight away. We were very pleased with this news and agreed to wait on the premises whilst the work was carried out. We noticed how clean all the areas are and all staff are knowledgeable and helpful. We were offered coffees by the mechanics when they came into Reception which was a nice touch. The work was done at very reasonable cost and we experienced a very friendly and efficient service by Roy and the mechanics.

Got there early and still fitted me in also they found my air con had no gas and asked me if they should carry on as it could be a leak so couldn't find fault with them top guys will definitely be using them again

lack of clear,coherent explanation of problem.
Not able to give me a quote for repairs so my vehicle could pass MOT.
However,after 3 days I spoke to another member of staff who explained things more clearly.

Great service, called me within 2 hours to explain the situation and collected car again in no time at all.

Excellent great friendly service

Great staff. Alex was very helpful and preponed the service date as I was travelling the next week. Provided a list of the issues that needed work and completed full service and MOT all in good time.