Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... Voir plus
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Lisez les avis des autres
If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... Voir plus
Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
L'entreprise a répondu
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Matlock
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
4 New Street, DE4 3DN, Matlock, Royaume-Uni
- 01629629290
4,7
Excellent
575 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Easy process with good service
Easy to book and purchase online
Nice check in process
Well explained current state of other tyres that will need replacement
Overall very easy and pleasant considering I had to spend money on tyres ;)
9 juillet 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very confused.
I have never used this company. I receive an email addressed to me with a vehicle registration that is not mine with a service report and invoice attached. When I called the company to make them aware they told me to ignore it. I’m concerned that someone is using my identify. My name is very unique and would be extremely difficult to confuse with another. My email address is also my name. I have since received an email asking me to leave a review. Baffled.
9 juillet 2025
Avis spontané
Réponse de Protyre Autocare - Matlock
Dear Miss F,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with the registration of the vehicle on the invoice you received and your email address, we will then raise this matter with our Customer database team to investigate further.
Kind regards,
Eddie
Customer Care - Protyre
Very accommodating and flexible.
25 juin 2025
Excellent service from Protyre Autocare…
Excellent service from Protyre Autocare Matlock . Completed the work I asked for in a timely manner and at a reasonable price ,
I will definitely be using them again .
25 juin 2025
Réponse de Protyre Autocare - Matlock
Hello Mr Gray,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Enquiry for price of 2 tyres I wanted…
Enquiry for price of 2 tyres I wanted the guy at Matlock was very good and found the tyres I wanted without pushing I tried other garages and they tried to sell tyres.they were pushing so walked away.the appointment time was spot on very polite and will use them again look after them
9 juin 2025
Great staff and service.
All the staff are very friendly and helpful. They always give a great service.
4 juin 2025
Job done on time with no fuss.
26 mai 2025
Dealt with urgent situation promptly
Dealt with urgent situation promptly, courteously and efficiently
14 mai 2025
Was able to make an appointment
Was able to make an appointment. You had the tyres I needed in stock. The man in charge was very efficient and helpful. A good job altogether. On 3 may 2025.
7 mai 2025
Outstanding personal service
Outstanding personal service. Helpful and friendly advice. Felt in safe hands.
28 avril 2025
Had some locking wheel nuts removed…
Had some locking wheel nuts removed after losing the tool. Collin sorted us out with no issues!
21 avril 2025
Avis spontané
Everytime I m going this place…
Everytime I m going this place everytime wrong they never sort it my problem
My all family going this place we never going again.I paid £670 for disc and pads they did changed brand new next day it has been big scratch again I went there again they said they will changed for new one
I went there for changing I left my car when my car ready they was going to call me but they didn't
After 3 hours I came to this place they said part came wrong they didnt nothing I have been waiting 3 hours for nothing
Now they saying when they recived the part they will call me but I don't think they will call me
They said me if they changing the part they want £100 pound for labour
They are not doing they are job properly
Not happy not going there again
11 avril 2025
Réponse de Protyre Autocare - Matlock
Dear Mr Alli,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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