An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11 Paynes Lane, Rugby, CV21 2UH Rugby, Warwickshire, GB
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Lisez les avis des autres
This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They... Voir plus
L'entreprise a répondu
Everything went well except the receptionist did'nt pass on my comment of which tyres needed changing.This was found out by the tyre fitter who tried to put an 18 inch tyre on a 17 inch wheel.He sorte... Voir plus
L'entreprise a répondu
Very nice set up, conveniently close to home, friendly and informed team! Were able to get my MoT test done and fix the small failure in good time without impacting on my day! Would definitely recomme... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Rugby Paynes Lane
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, Royaume-Uni
- 01788 542292
4,6
Excellent
1 k avis
Demande des avis aux clients
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Book Protyre with confidence
I was told how to book the MOT on line so I saved £10
I got an appointment when I wanted one and I was dealt with straight away
I waited comfortably and had a nice free drink
All the staff were friendly and helpful
Car passed the MOT with some advice
I have confidence bringing my car to what I still think of as TW Tyres
24 septembre 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I had prompt service both in replacing…
I had prompt service both in replacing my battery and checking my tyres
17 septembre 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Hello Don,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very pleasant and helpful reception…
Very pleasant and helpful reception staff and prompt and professional service.
5 septembre 2025
Speedy delivery and hassle free…
Speedy delivery and hassle free transaction. Nice team
3 septembre 2025
nail stuck in tyre
I noticed a nail stuck in one of the tyres, visited one centre who told me that there are 15 cars needing repair before mine. as I have a busy schedule visited TW tyres and they repaired it straight away while I waited. very good service as always. I have used their service for 21 years since I moved to Rugby. excellent customer care.
1 septembre 2025
1 1/2 wait…
I arrived on time for my appointment and then had to wait 1 1/2 hours for the work to be done.
29 août 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Dear Mr Goode,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Perfect service as always
20 août 2025
Thank you I took my car in for its mot…
Thank you I took my car in for its mot and the work was carried out efficiently and on time as instructed.
Staff were friendly and helpful.
27 août 2025
Disappointed with the customer service
The service work on the car was fine. However, we received a phone call to say that the car was ready but when my wife arrived to collect the car she was told that it was still being worked on. She had to wait for 30 minutes which nearly made her late for work. The receptionist also asked her for payment when we had paid in advance.
12 août 2025
Avis spontané
Réponse de Protyre Autocare - Rugby Paynes Lane
Dear Brian Villiers,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rugby Paynes Lane branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The people at this garage are…
The people at this garage are experienced. I had my car mot completed last week and wanted to know if I had any problems. They explained everything thoroughly.
Also they have 10% discount for customers on website as well.
I recommending this garage.
18 août 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Hello Andrzej,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Efficient and competent
18 août 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Great experience and good service
Great experience and good service. Comfortable waiting area with coffee
13 août 2025
A reliable garage offers great service
They did a great job on my car, provided a clear list of all the work completed, and gave helpful information about future services. Overall, it was a great experience — just a bit pricey. I would recommend them to others.
13 août 2025
I have been a regular customer with…
I have been a regular customer with protyre for many years.
I have been always very happy with the service they provide. They also offer good deals throughout the year.
11 août 2025
Tyre change
Paid £300 for replacing two tyres and found after few days one of them loosing pressure. Came back to the garage after 2 weeks and I was told TPMS sensor needs to be replaced as faulty and was quoted 108 pounds for it. I refuse it. I went to different one well known company and they checked it and replaced rubber valve only as it was faulty (not tpms sensor) and charge me £22.20 !!!
I don't know what happened to this place now. I used them for years but I won't use it anymore.....
16 juillet 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Dear Arthur,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rugby Paynes Lane branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service
I have used Protyre (formerly TW Tyres) for many years and have always received excellent service from their friendly staff. I have never had cause to complain. They are my first port of call for tyres.
6 août 2025
Réponse de Protyre Autocare - Rugby Paynes Lane
Hello Mr Wagstaffe,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
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