Protyre Autocare - Sittingbourne Avis 

I went in for one tyre, came away with four new ones, fully explained and shown why they needed to be replaced before doing the work. Painless experience, other than having to dig further into my pocket. And they fixed a leaky valve on our other car a few days later. Very happy.

Initially a great and friendly service from Rob and the guys at Sittingbourne.
Had 4 new tyres the other week and a gold service a few days ago

The only unfortunate thing is whoever did the service did not put the engine under tray back securely and it fell off on a motorway so could not be retrieved and almost flew up into the car behind !

I spoke to Rob and he will come back to me with how they can work to replace it.

So, it's been over 2 weeks now and I have called 4 times for an update about the replacement under tray which has still not arrived.
I also suspect that when it fell off it might have hit something on the rear suspension or brake gear as there is a slight high pitched squeak which goes away if I press the brakes very slightly so they said they would take a look at that too.
It also now makes an odd noise when I apply the brakes.

The genuine Nissan part tray arrived around 17th (delay from supplier and i appreciate Rob ordered a genuine not an aftermarket one ) and was fitted on 20/3 when my wife was able to take the car in for me.
Still not sure about the odd noises as nobody called us to confirm if anything had been spotted and indeed my wife had to call them to ask if the car was ready.
I appreciate the guys are busy so maybe phone lines were tied up or they maybe it's just how it is these days.
The one call I did get was to advise the tray was there but to ask if I could up the star rating to 5 once the tray is done.
In all honesty I cannot do that if nothing else because no calls or information to clarify what had been checked, which makes you start to doubt what was included in the gold service.

I'll keep an ear on that noise and see if something comes to light as it certainly did not do that before the incident and I think I'll take it into another garage for an inspection.

All a shame really as I will probably not go back in future and I've known Rob for some time which makes it all a bit odd and a shame.

I guess like a lot of national chains it's all about numbers so one or two customers not returning doesn't make a big difference.

I ordered tires online after finding a very good deal, and the whole ordering process was smooth and straightforward. Scheduling an appointment at the local branch was also easy and convenient, which initially left a positive impression. I additionally paid for a wheel alignment service, expecting a professional and transparent job.

My partner attended the appointment, and the tires themselves were replaced without any apparent issues. However, things took a disappointing turn at the end. Before collecting the car, my partner asked for a printout or report showing the wheel alignment results — specifically the before-and-after measurements — which is a completely reasonable request for a service we paid for.

To our surprise, the branch manager informed her that she would not receive any such documentation. This was both shocking and unprofessional. If we paid for a wheel alignment, how are we supposed to verify that the service was actually performed? Providing proof of work should be standard practice, not something customers have to argue for.

The response felt dismissive and, frankly, rude. As customers, we have every right to confirm that the job we paid for was completed properly. Since no evidence was provided, we are left strongly doubting whether the alignment was done at all.

Overall, while the pricing and online experience were good, the lack of transparency and professionalism at the branch level seriously undermined our trust. I would think twice before paying for additional services here again.

Did the job thanks

Fantastic customer service. They went out of their way to assist and even saved me money.

Great service

Great choice of tyres online. Premium mid and value range. Very proactive team and they listen to the customer. Very clear communication and offer flexible appointments and bookings. Adam the manager is very attentive and supportive. Great service all round.

Great and punctual

The manager and staff were very helpful. They managed to fit me in the next day for a new exhaust. They were honest about the cost and the car was ready on time. I am going to use them for all my car servicing in the future.

Great service booked in straight away
Excellent prices for 2 tyres
And a free coffee what more could you ask for

Popped in today and just wanted what to say what excellent customer service I received. Fantastic and thank you.i really did believe that this sort of service was not around anymore thank you to staff at sittingbourne.

Helpful, excellent service.

Very helpful. Polite .and didn’t have to wait long .

2 nails in n/s front tyre not found on first visit when two new tyres on the back, I was informed, were necessary. I ordered those but gave your fitter the incorrect cost I thought I'd seen on-line of £104 each for Toyo's. I should have told him £101.40 each. My mistake. However it was the next day, when fitting had been booked, I found before leaving home the front n/s tyre was nowhere near the correct pressure.My second visit to Sittingbourne revealed the problem. It is extremely upsetting to think I could have incurred the cost of replacement for all 4 tyres. I had the two Toyo's fitted to the front. Will I be going back there in the not too distant future for the rear replacements ? Unlikely I'm thinking ! I have nearly always used your Sittingbourne branch for the past 8 years or more. and, not least of all, spent a lot of money there. Brian Hiller

prompt and efficient. came, tyres sorted, paid and left. effortless.

Update: Protyre followed up and called me we discussed the issue and the earlier charge will be refunded so I am actually impressed that they seem to take customer service seriously. Happy to recommend them and I will continue to use them as my go to tyre place.
Earlier : This visit was ok but previous visit where I paid £30 for diagnosis and re-seat but screw in tyre was missed was a waste of money

Good communication friendly people and fee coffee

As usual I will always use ProTyre in Sittingbourne. Guys are professional and always honest when it comes to support their customers. Their availability is great and they deliver as per expectations.

Service wa great and on time