Protyre Autocare - Stourbridge Avis 

Started on time very knowledgeable also good price. .

I’ve used Protyre for tyre replacement and/or, and car service. Friendly, professional service, willing to price match with evidence of a better price elsewhere. Recommended

Friendly and helpful. Service is quick and waiting area is comfortable.

Had an issue with a tyre. The Protyre people thought they had identified the issue and executed a repair. Sadly the issue persisited BUT ,with NO fuss they simply re-booked the car, diagnosed further, idenified an allied issue and executed a repair AT NO CHARGE. Can't really ask much more.

My appointment time was kept, the tyre I needed was supplied very quickly and the customer service team was welcoming. The waiting room is nicely fitted out and clean.

Helpful knowledgeable and reasonably priced always do there best to help and I've used them for FIFTY years.

Good prices , efficient and friendly service fitting my tyres. Always explain what they have done when my vehicle as been tracked after tyres have been fitted.

Great from start to finish. I would definitely recommend this company as trustworthy and reliable. Will definitely return.
Paperwork received with MOT regarding tyres, breaks etc is very useful and appreciated.

The staff and service was excellent at Protyre Stourbridge. Really glad they are back and up and running.

Received very good service.and the work was done in a couple hours thank you

They were very professional and saved me money.

Went to have battery checked needed new one but not in stock had to go next day . Fitted all.good

Prompt call back after online enquiry. Car battery quote was competitive and work done quickly. Thank you.

Poor experience. I am a regular customer, but felt let down this time. Went in for a replacement stop/start battery, got told at reception how these were specialised batteries, more expensive etc. Despite all this, they fitted the wrong battery.

The car started, obviously. So how many people would check the garage had fitted the correct battery once they got home?

The battery fitted had a very similar name to the one invoiced, looked identical apart from the label, but a bit of Googling showed that it was the regular (non stop/start) version. I phoned and told the manager, who just told me to bring it back. I got the sense he didn't believe me - or if he did he wasn't apologising.

When I went back the technician must have known as he ran out to get me and told me how he had got the correct battery, but then got distracted and fitted the wrong one, terrible mix-up. No idea where the wrong one came from, how he confused it with the right one, but any procedures to prevent this and any checks to spot it later either were not followed or didn't work.

As if to underline this, they had also left a workshop tool under the bonnet of my car.

I've always had excellent service before, but this felt very different.

Edit: after my original review was published, the Centre Manager (who wasn't involved on the day) then contacted me to apologise, and to explain that the mix-up was not in any way a deliberate dodge, so I have edited my review to remove any suggestion that it was. I have always had good honest service previously, and (notably) a refreshing absence of the upselling so typical of garages in general.

Friendly, helpful and efficient! After I hit a pot hole, my tyre went completely flat. I went into Protyre to enquire about it and they replaced my flat there and then - they even repaired my wheel for me since there was some damage. They were super helpful and came across as honest and knowledgeable. Whilst the work was carried out we were treated to free coffee and relaxed in the waiting area. Honestly, what more could you want? Job done... Fast. Easy. Friendly. Top marks!

Quick service, no problems. Dropped a loose wheel down for a new tyre, technician put the wheel back on my car and the spare back.

The staff were great, explained things clearly, very helpful. The tyres I bought were very good value, quick appointment time and the coffee was good too! Good experience.

Promptness and efficiency.

Quick and cheap headlight bulb replacement. Excellent service

Brad was very attentive gave us a good price and fitted the tyre to our car. Very helpful and will use again when needed.