Came in at 14:30 with a flat back tyre. By 15:30 tyre had been replaced despite clearly being very busy! Couldn’t be more thankful for their help after a disastrous drive home from work!
Établissement
Changer d'établissementHearthcote Road, Swadlincote, DE11 9DS Swadlincote, Derbyshire �, GB
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Easy online booking service , prior to a call on deciding which of two tyre makes to choose . Glad I did knowledge is king I would have chose the wrong one ! Booked two new front /valves & tracking (d... Voir plus
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The staff were polite, friendly and helpful but the wait for a booked single tyre change was too long. The excuse given was we only have one tyre fitter was not acceptable.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Swadlincote
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Hearthcote Road, Swadlincote, DE11 9DS, Swadlincote, Derbyshire �, Royaume-Uni
- 01283 221288
4,7
Excellent
1 k avis
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Excellent customer service
Excellent customer service and honest staff did not over charge and solved the issues identified promptly. Definitely recommend to anyone who needs their vehicle maintained. Easily able to book as well over phone.
18 juin 2025
Réponse de Protyre Autocare - Swadlincote
Hello Faizan,
We're really happy to hear about the excellent customer service and honest advice you received. It's great to know the issues were solved promptly and you found booking over the phone easy.
Thank you for your recommendation!
Kindest regards,
Georgia
Customer Care - Protyre
Easy to book
Easy to book, Friendly staff.
Andrew really went the extra mile and looked after me.
quickly done and no pressure.
would definitely recommend
23 juin 2025
Réponse de Protyre Autocare - Swadlincote
Hello Lydia,
We're happy to hear that your booking was easy and our staff were friendly! We appreciate your recommendation and are so glad you were well looked after and felt no pressure.
Kindest regards,
Georgia
Customer Care - Protyre
I always find your staff friendly
I always find your staff friendly and very helpful. You should have put air con. in your new office. It was very
hot waiting in there. I would not like to work in there full time.
10 juin 2025
I have always used Protyre
I have always used Protyre, I can order and book online, or I can pop in and ask for advice. They are always helpful and friendly.
18 juin 2025
MOT £10 discount
Edit - Carl from Protyre has very kindly contacted me today and refunded the cost of my MOT as a goodwill gesture for the oversight on my original bill.
No quibbles, no issues. Very much appreciated 🙂
I mentioned that i had an MOT £10 discount code emailed to me but couldnt book online as the site didnt work properly. Said dont worry we’ll sort that. Never did get that £10 discount. Didnt notice until later as had unexpected additions already added to my bill.
13 juin 2025
Réponse de Protyre Autocare - Swadlincote
Dear Donna,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Swadlincote branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good duys did everything well
They did it on time and quickly,and the communication was polite.I liked it
11 juin 2025
Great customer service will definitely…
Great customer service will definitely be back Chris thanks mate 👍 👌 😀
11 juin 2025
Purchased 2 tyres which were fitted…
Purchased 2 tyres which were fitted quickly and all the staff were very friendly.
6 juin 2025
Very welcoming
Very welcoming, even got a coffee while waiting. Took no time at all to get tyres fitted. Very happy experience and reasonable prices. Highly recommend.
6 juin 2025
MOT - friendly, polite, helpful and efficient
MOT - friendly, polite, helpful and efficient.
2 juin 2025
Friendly and efficient no probs
2 juin 2025
Expensive Tracking
Appreciated it was open on a bank holiday just thought the price was expensive for something that took them less than 5 minutes £48.50 tracking? Car never felt any different to drive still slight pull
26 mai 2025
Réponse de Protyre Autocare - Swadlincote
Dear Mr Stephen Lawry,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
My son recently had a tyre fitted at…
My son recently had a tyre fitted at Elmbridge Protyre of which he was charged in excess of 40% more than the web price for a budget tyre. Not what I would expect when my father recently retired from the same company and had more than 50 years service. Just goes to show that when a large corporation takes over a family business, the human aspect dies. Unfortunately my father nor my family will use Elmbridge Protyre again.
27 mai 2025
Avis spontané
Réponse de Protyre Autocare - Swadlincote
Dear Simon,
Thank you for taking the time to raise your concerns in regards to your son's recent visit to our Swadlincote branch.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
After fitting 2 new tyres just over a…
After fitting 2 new tyres just over a week ago I left a review ratiing 3 stars because they couldn't do my tracking. After speaking to Carl at Protyre who apologized for the inconvenience and explained the reason, I will now take my car in for tracking. Thank you for explaining in detail and your phone call. Tony Fagan.
21 mai 2025
Avis spontané
Always great service at Elmbridge tyres…
Always great service at Elmbridge tyres / Protyre
23 mai 2025
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