Protyre Autocare - Thetford Avis 

1 113
TrustScore 4.5 sur 5

4,6

Unit 4, Telford Way, IP241HU Thetford, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Can’t give no stars. Well I try to be patient and give people/companies the benefit of the doubt. However Protyre are nothing but promise breakers , I would like to use some other words, but that’... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Voir plus

Noté 5 sur 5 étoiles

Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de pneus
  2. Atelier de prestations de freinage
  3. Magasin de batteries pour voitures
  4. Centre de contrôle technique
  5. Prestataire de transport automobile privé
  6. Prestataire spécialisé dans l'équilibrage des roues

Écrit par l'entreprise

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Coordonnées de contact

  • Unit 4, Telford Way, IP241HU, Thetford, Royaume-Uni

  • 01842 763663

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,6

Tous les avis

(1 113)

33 340 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Friendly staff and great customer servive

Great customer service, friendly staff. Great communication. Ordered two tyres and replaced that afternoon and two more placed two days later as they needed changing as well. Great cup of tea whilst waiting 🙂

20 mai 2026
Noté 1 sur 5 étoiles

Phone never answered.

Phone never answered.
Appointment cancelled.
Re-booked but not available.
Asked for a refund.
Very poor service.

29 mai 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Dear Terence Mead,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Noté 1 sur 5 étoiles

Had interim Service

Had interim Service, but very next day car wouldn't start, screen telling me workshop needed. On electrical fault, went back and they said they’d sorted the issue. Went to work, at end of day car wouldn’t start again Lots of flashing saying driver assist not working etc. Left it awhile and an hour later started. Took back in this morning, now been told electrical fault which is to complicated for them . I have now booked into another garage. I won’t be using you again!!

25 mai 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Dear Rita Jones,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Noté 5 sur 5 étoiles

Fantastic Garage!

Would Highly recommend the guys at Protyre!
They were amazing at helping me solve the issues with my car and always made sure I was booked in as soon as possible to fix it! Can’t Thank them enough for all their time and efforts! Great bunch of guys! 10/10!!

18 mai 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Hello Josh,

We truly appreciate you sharing your positive experience with us. We're so glad our team in centre could help resolve your car's issues promptly. Thank you for your kind words and for recognising their efforts!

Best regards,
Eddie
Customer Care - Protyre

Noté 3 sur 5 étoiles

Slow service

4 mai 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Dear Paul,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Noté 4 sur 5 étoiles

Friendly staff

Friendly staff. Good service as usual. Just an MOT this time. Good price. Received an email when done.

29 avril 2026
Noté 5 sur 5 étoiles

GOOD SERVICE…

Looked after we'll while waiting for MOT even gave me a coffee and checked l was ok while waiting.

Have used them since the took o er from Thetford Tyre znd Exhsust and find them very helpful

29 avril 2026
Noté 5 sur 5 étoiles

James , a customer

Hi,

I arrived at the time mention and person on desk was nice and helpful and said how long car would take for MOT. And will be back for a service also.

James.

27 avril 2026
Noté 5 sur 5 étoiles

People are what is important!

People, in my opinion, are what make a company great or not so great. I can not thank the team at Thetford enough for their kindness and willingness to help me sort out my Son's Tyres. I worry enough about his illness and how it affects him without having to worry about whether his vehicle is roadworthy when he is out in it. So I really appreciated the extra mile the Thetford team went for us. We had a few issues with our order, but nothing was too much trouble for the Guys there. Protrye should be proud of the team they have at the Thetford Branch.

15 avril 2026

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