Protyre Autocare - Thetford Avis 

1 115
TrustScore 4.5 sur 5

4,6

Unit 4, Telford Way, IP241HU Thetford, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

Great service from first contact by phone through to the tyres being fitted. Good price for the tyres. The only thing that prevented it being a 5 star review was the cleanliness of the waiting a... Voir plus

Noté 5 sur 5 étoiles

simple order process, immediate attention at the branch despite arriving 25mins early. Very helpful staff and a pleasure to deal with. Very competitive price

L'entreprise a répondu

Noté 5 sur 5 étoiles

The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Voir plus


À propos de l'entreprise

  1. Magasin de pneus
  2. Atelier de prestations de freinage
  3. Magasin de batteries pour voitures
  4. Centre de contrôle technique
  5. Prestataire de transport automobile privé
  6. Prestataire spécialisé dans l'équilibrage des roues

Écrit par l'entreprise

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Coordonnées de contact

  • Unit 4, Telford Way, IP241HU, Thetford, Royaume-Uni

  • 01842 763663

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,6

Tous les avis

(1 115)

33 675 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Thetford branch

Called into Thetford branch 3rd March with slow puncture and was swiftly sorted and on my way. Well done to all staff who helped me.

11 mars 2026
Noté 5 sur 5 étoiles

Great service

Great service, very patient! Sam on reception was super helpful and knowledgeable.

2 mars 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Dear deborah bishop,

We appreciate you taking the time to leave us this fantastic review!

We're so glad to hear that you were satisfied with our service and helpful team at our Thetford branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Noté 1 sur 5 étoiles

Free service = no service?

Booked 1:00 PM to 3:00 PM for the following services:
- Brake Fluid Change
- Front Wheel Alignment
- Free TPMS Check
- Free Air Conditioning Check

Arrived at 1:15 which was my bad. I didn't account for how far it actually is from Downham Market. However, I did not expect that the service for my car didn't start until after 2:30 which ended up lasting until their closing time at 4:00.

There was no explanation/word of what has been done to the car or the results of the checks. Okay given that their is an inspection result PDF. I checked the PDF and the TPMS area is empty and there is nothing about Air Conditioning.

I called a few days later to follow up about those checks. I was told that the guy who I was speaking with did not work that day and that he would follow up and send me an email. Days went by and I did not receive any email.

I called again, this time the guy who answered said that he remembered and he will check the files to make sure and give me a call back. Still no call back to this day.

21 février 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Dear Lloyd Agas,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Noté 5 sur 5 étoiles

Awesome service

Awesome service, I needed 4 tyres quickly, fitted immediately , no waiting and a very good price. I will always now use them. Thank you

25 février 2026
Noté 5 sur 5 étoiles

Brilliant service

Brilliant service took my truck in for a platinum service, also had discs and pads done, kept me informed.
Very happy

23 février 2026
Noté 5 sur 5 étoiles

First class service

They were very accommodating and fitted us in at short notice. They also advised us on the best tyre for our needs at a price that fitted our budget.

First class service all round

11 février 2026
Noté 1 sur 5 étoiles

Avoid if can

Took all day to complete car service when originally was advised 1,5 hrs.
Poor communication
Overpriced. Initial price look attractive, however half way through the job you getting told that there are a lot ,, extra’’ is required to be paid for to complete service, but would already included in packages offered by other services

7 février 2026
Logo de Protyre Autocare - Thetford

Réponse de Protyre Autocare - Thetford

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Noté 4 sur 5 étoiles

Responsive and helpful

Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had fitted me in between planned jobs. Pleased with outcome and felt safe driving on wet roads.

5 février 2026

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