I needed a new tyre and this was ordered for next day delivery. Unfortunately this was delayed but the manager did his best to get the tyre changed promptly when the tyre eventually arrived. The trac... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWebbs Close, West Street, BA5 2HW Wells, Somerset, GB
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Excellent service. Very welcoming and polite staff and my ad-hoc request for a tyre check was fitted in without any fuss for a little bit later that morning. Faulty valve replaced FOC. So goo... Voir plus
L'entreprise a répondu
Very efficient service from start to finish, friendly staff explained what work my car needed, booking process very easy and straightforward you can book online or give them a call.
L'entreprise a répondu
You were able to fit me in for air con regas within a couple of days at a very busy time. The only problem I encountered was making the initial appointment and checking progress - the phone was not a... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Wells
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Webbs Close, West Street, BA5 2HW, Wells, Somerset, Royaume-Uni
- 01749 673352
4,7
Excellent
2 k avis
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You were able to fit me in for air con…
You were able to fit me in for air con regas within a couple of days at a very busy time.
The only problem I encountered was making the initial appointment and checking progress - the phone was not answered after numerous attempts - put on hold for a0 long time.
15 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I went to collect my car that had…
I went to collect my car that had failed its mot to find that they had fitted a new end exhaust without my agreement !
And then tried to make me pay over £200 for it when I cannot work from having had cancer on a low income
And I would have taken it to a mechanic that would do it for a fraction of the cost ! That’s actually totally wrong and he tried to make out he was doing me a favour by charging a small amount off !
13 juillet 2026
Réponse de Protyre Autocare - Wells
Dear Fiona,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre for Tyres and MOT
I always use Protyre in Wells for my MOT and new tyres for my vehicle. The staff are always helpful and polite and efficient.
I highly recommend them.
8 juillet 2026
Réponse de Protyre Autocare - Wells
Hello Jayne,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Wells
Hello Luke,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
High cost replacement tyre
Took the car in with a slow puncture. Unfortunately, the puncture had been caused by a nail in the part of the tyre that prevented it from being repaired. As a result I was charged £162 for a new tyre that I later found out could be bought online from Protyre for about £123!!! I realise that tyres bought online are typically less expensive than those bought on-site but 20%+ mark up seems a bit steep.
Update.
Since my initial review, Matt from Protyre has been in touch and I have to say I’m very impressed. Without hesitation he suggested I call in for a refund of the price difference. I never expected a response and, of course, it would have been better if I’d been charged a more reasonable price for the tyre in the first place but all credit to Matt for putting things right.
13 juillet 2026
Réponse de Protyre Autocare - Wells
Dear Mr Pete,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Customer care.
I tried to book online but wanted payment before booking time or location. Tried to phone. More than 20 minutes on 3 attempts. Drove to wells. People standing around chatting. Served by a young man disinterested. Quote was £30 more than on line (AC). Poor all round.
13 juillet 2026
Réponse de Protyre Autocare - Wells
Dear Chris Everett,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very good
Quick and easy to book online for new tyres, good availability to complete the work and competitive prices with good promotional discount. Very good customer service on the day. A happy customer!
8 juillet 2026
Réponse de Protyre Autocare - Wells
Hello Eloise,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Wells
Hello Kryzsztof,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They fitted 4 tyres on my 2001 Polo
They fitted 4 tyres on my 2001 Polo. They had to order them in as the size was not listed any more by the main manufacturers. I arrived for the fitting appointment and they fitted them. My only issue was that they seemed very busy and, despite the “appointment time”, they took a long time before they could fit the tyres - so quite a delay. Good job otherwise
10 juillet 2026
Réponse de Protyre Autocare - Wells
Hello Jo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The team were polite and professional…
The team were polite and professional they did an excellent job replacing my tires and did the wheel alignment all within an hour also the price was very reasonable I will be using them again.
3 juillet 2026
Réponse de Protyre Autocare - Wells
Hello Nigel,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Wells
Hello Emily,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Super friendly and helpful staff
Super friendly and helpful staff, I was really pleased to find my 4x4 tyres here and get them fitted so quickly. Great service thanks, highly recommended : )
24 juin 2026
Réponse de Protyre Autocare - Wells
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great help we were travelling in are…
Great help we were travelling in are campervan
Fitted us in for 2 new tyres
No problem
Manager & his team were first class
Many thanks.
22 juin 2026
Réponse de Protyre Autocare - Wells
Dear Customer,
We're so glad we could assist you with your campervan and get you back on the road safely at our Wells branch.
We appreciate your kind words about our team!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
As promisedIt was a great service
It was a great service. Booked online and as promised. Reception desk staff could smile a little more and make eye contact.
22 juin 2026
A quick and friendly service.
A quick and friendly service and following some miscommunication dealt with it fairly and very satisfactorily
22 juin 2026
Réponse de Protyre Autocare - Wells
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt professional service knowledge…
Prompt professional service knowledge staff Tyres were fitted within an hour just had to pay more for the tracking.
22 juin 2026
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