Pukka Avis 

This is worst insurance company I have ever came across. My son had car insurance through sainsburys and they were the underwriter. When it came to my son’s renewal we couldn’t get car insurance as they had logged an accident under his name that wasn’t his car the accident was in London under a different name we live in Scotland. Y when eventually after around 26 phone calls they admitted it was not him and would get removed from data base but 2 weeks later this is still on his record. Can’t get to speak to anyone no one will help his insurance has went from £1800 to nearly £7000 and is due in 5 days . I am now taking legal advice as cannot believe this could happen without being advice or contacted or any investigation into this . Sainsburys have been no help whatsoever happy to take money but totally useless . Called them today to be told the don’t use pukka anymore

I have no words to describe how bad this company is. They don't answer the phone, they don't reply to emails. They don't actually do anything.

It took Kinderton 7 weeks to get liability from 3rd party to own damage to my vehicle then further 2 weeks to book in for repairs.

Unfortunately kinderton failed to supply me with a like for like size vehicle but were happy to charge third party £375 per day for a Volvo v90 B4 Inscription claiming it was a P6 group car as I have an Audi A7 they took my log certification number due to high value and executive vehicle, so then I did my research and found out P6 category car hiring association are Range Rover Porches high end cars and much cheaper to hire from hiring companies.

The poor guy who turned up with the car did not know how to get the ODO reading it was damage windscreen and to make the matter worst had a deflated tyre, chap said it’s standard of Volvo to have fault appearing on them lol so not only did they give a damaged car but also ia faulty one too.
I requested it to be exchanged it never happen.

This was the end they used a cowboy-body shop Auto profile In Dunstable did a bodge job paint awful the rear bumper damage not fully re sprayed / repaired also not aligned OSR still await... Read more

No one ever response or working in Actuon365, Pukka or Freedombrokers to deal with existing claim. Avoid! Avoid! Avoid! Using Actuon365, Pukka or Freedombrokers and GoCompare!

Summary of the Issue Encountered

I had a car accident on 12th January 2023, since then it has been 4 weeks, my vehicle is still being parked in the recovery car park without being instructed what will happen next.

Every other parties are doing their jobs and answering phone calls except Actuon365, Pukka and Freedombrokers. There is no way to contact Actuon365, Pukka and Freedombrokers or answer the phone calls (08002404988, 03455280262) that they show on their website.

Their provided services involve too many providers/vendors/underwriter, no single one knows what is happening next to my vehicle. No one from Actuon365, Pukka and Freedombrokers to take charge and take action on anything! I have called Actuon365, Pukka and Freedombrokers almost every day but no one ever answer the calls! I only received a call once from Actuon365, Pukka and Freedombrokers , they simply didn't know what they are doing towards my insurance claim, or they are just wasting time on purpose.

How has this situation affected you?

There is no replacement vehicle, resolution or communication for this car accident claim from either Actuon365, Pukka or Freedombrokers.

I have to take bus or taxi to send and pick up my child between home and nursery daily especially in rainy and snowy days during winter.

What is your ideal outcome?

Please re-consider, stop the business and product recommendation with either Actuon365, Pukka or Freedombrokers. They are the worst insurance company I ever seen! Completely no one working to deal with customer with existing claim. How come such company existing and doing business in the insurance industry with your endorsement and product recommendations? I couldn’t believe Gocompare would risk your business trust from customers to such bad company.

I have made complaint to the car insurance companies and the recommendations website GoCompare. I will also make complaint Actuon365, Pukka or Freedombrokers to FCA and The Financial Ombudsman Service.