I used Pure Beauty for the first time as they offered a 20% discount on Medik8, my go to brand! I am always quite sceptical with ordering from new places I haven't heard of but from ordering to delive... Voir plus
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Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Voir plus
Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Voir plus
L'entreprise a répondu
Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Voir plus
À propos de l'entreprise
- Institut de beauté
- Fournisseur de produits de beauté
- Magasin de produits capillaires
- Boutique de santé et beauté
- Clinique dermatologique
Écrit par l'entreprise
We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.
Coordonnées de contact
Porchways House, 83 Upper St Johns Street, WS14 9DT, Lichfield, Royaume-Uni
- 0121 314 7039
- shop@pure-beauty.co.uk
- www.pure-beauty.co.uk
4,6
Excellent
505 avis
Aucun historique récent de demande d’avis
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A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Competitively priced Dermalogica products
I’ve been ordering Dermalogica products from Pure Beauty for a number of years now and always find them to be competitively priced and items delivered promptly.
8 avril 2026
Avis spontané
I recently placed an order with Pure…
I recently placed an order with Pure Beauty and unfortunately one of the items was missing when it arrived. When I contacted customer service, the only “solution” offered was a photo of the item supposedly being packed — which doesn’t really help when the issue is that it never made it to me.
It’s quite clear the item was lost in transit, especially considering the packaging used wasn’t suitable for the weight of the order. On top of that, the overall handling of the situation was incredibly unhelpful. I’m not sure what more I could have provided to prove that the item didn’t arrive.
The lack of accountability and support from customer service has been really disappointing — genuinely a 0/10 experience in that regard.
To be fair, the products that did arrive were good, and the prices are reasonable. However, good products aren’t enough to make up for poor service. I won’t be shopping here again and definitely wouldn’t recommend them. I’ll be taking my money elsewhere in future.
7 avril 2026
Avis spontané
Réponse de Pure Beauty
I have carefully looked into this and, as I have mentioned before when we have bad reviews for a missing product - we have a very robust picking and packing process.
Firstly there are 4 of us who work for this business and we have 2 people who process and pack orders: Casey and Susan. We are a small family run business and have been doing this for nearly 20 years. We are not a massive company with hundreds of employees: I know both of them.
Secondly, following more instances that we could afford of missing products, in 2020 we developed an automanted order processing system the penultimate step of which is to photograph the contents of the package and store this photograph in a database as an encrypted string: it cannot be changed or edited once taken. The parcel is sealed the label is printed and off it goes.
We developed this system becuase of the number of item not received emails we used to get and to see if we were not sending them. This process vastly reduced the number of issues we had but it also enables us to be sure when a customer emails to tell us an item has not been received.
This is why I am a 100% sure we sent all of the items orders.
You mentioned in your email that "one corner of the packaging was open and perhaps the item was lost in transit". This could be the case but the photo of the hole you sent was not large enough the the item to pass through. Furthermore if packages are very bacdly damaged through Royal Mail they will put it in a Special Bag with instructions on what to do to make a claim.
We take our responsibilites to our customers extremely seriously. We are such a small company that every single order we receive counts to us and we would not still be is business 19 years later if we did not fulfil our customers orders and expectations and be fully focussed on delivering the very best we can for each and every order and each and every customer.
Order arrived on time
Order arrived on time. Free sample was missing. Despite emailing to tell them I’ve heard nothing back which is disappointing
30 mars 2026
Avis spontané
Always competitive prices
Always competitive prices, always in stock. Great delivery times. Have used Pure-beauty for many years now..
18 mars 2026
Avis spontané
This is a brilliant company
This is a brilliant company, they have a great selection of brands and the prices are very good. Shipping is excellent and very quick and you are kept updated about dispatch and delivery & also items are very well packaged. Thank you for your service
21 mars 2026
Avis spontané
Great products at great prices
Great products at great prices, free samples and lovely free gifts
30 mars 2026
Avis spontané
Pleasantly surprised
Pleasantly surprised! 25% off RRP and fast delivery. Was a little sceptical because the price was significantly lower than other sites however absolutely
no complaints/concerns whatsoever. I don't do reviews as a rule so I hope this helps someone. I'll certainly be a return customer. Thanks
17 mars 2026
Avis spontané
I'm a very happy customer
I've just started using Pure Beauty and i think its a great company , fantastic discounts, very affordable, great packing and I've juat orderd my second item ,I'm reallly happy with my first order i use Medik8 and there products are wonderful and they are not cheap but with the discount it really helped and there products makes your skin feel smooth.ill continue using pure beauty , very happy with everything 😁❤
27 mars 2026
Avis spontané
Pure Beauty Experience
I have been a customer of Pure Beauty for many years. I find them consistently good for prices, customer service and quick delivery. Packaging is minimal which I appreciate and the little samples you can have with each order are great for trying products before buying the full sized item. I do their reward scheme too and this gives you a little extra discount after a few purchases. Would definitely recommend.
5 mars 2026
Avis spontané
Great deal and prompt delivery
9 mars 2026
Avis spontané
Great company and great service.
12 mars 2026
Avis spontané
Highly recommend prices and customer service
came across Pure Beauty while googling best price for a dermatologica moisturiser- their prices were v competitive anyway but they had some special offers on Elemis which were too good to ignore - order arrived quickly well packaged - made one call to company pre ordering to clarify something and staff member was very polite and helpful - will definitely use again
5 mars 2026
Avis spontané
Great website
Essy to use website, very pleased with the Elemis hand lotion at a very good price. Will buy from Pure Beauty again
14 mars 2026
Avis spontané
Excellent experience using this company
Excellent experience using this company. Great prices on Elemis products which were delivered free, well packaged and quickly.
Website clear and easy to use and great communication every step of the way. I will definitely buy from Pure Beauty again.
1 mars 2026
Avis spontané
A great choice of medik8 products at a…
A great choice of medik8 products at a good price. Great communication with staff with a unexpected delay in dispatch.
4 mars 2026
Avis spontané
Excellent and competitive pricing
Excellent and competitive pricing, great selection of products and efficient and good delivery service.
11 mars 2026
Avis spontané
Competitive pricing, reliable and free delivery
I’ve been ordering my Dermalogica products from Pure Beauty for a few years, because they always offer competitive pricing, as well as reliable free delivery. Can strongly recommend them!
11 mars 2026
Avis spontané
Delivery that doesn't take an age
A pleasure doing "business" with Pure Beauty. Delivery was swift and my product was well packaged- I went for SkinCeuticals A.G.E. Advanced Eye - not cheap stuff, so I appreciated that it was well protected.
19 février 2026
Avis spontané
Very competitive price point for…
Very competitive price point for Dermalogica products.
Good customer support and info about my order every step of the way.
20 février 2026
Avis spontané
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