Pure Broadband Avis 

No internet for 6 hours and I'm supposed to sit here and wait fir them to just call back when they feel like it. Just got hung up on when I demanded a resolution
Update after response from Pure:
It actually ended up being 3 days before we got connected again.
Yes it took you guys 3 days to tell me that’s what it was! I called ON THE DAY the payment bounced and was told to wait for your team to call me back and that the service would not be suspended just after a weekend delay in payment. Asked the costumer service if they could try and take the payment again but was told to wait for the call back. For three days we waited ti hear back and didn’t! Called multiple times and were rudely told that nothing could be done other than waiting.
Broadband overall has been ok but will be leaving soon due to the horrible service.

dl/ul speed is amazing
but the ping is not good

Your tchnical staff are very knowlegable and very willing to help. If you work with them to solve a problem it's even better .

Easy to set up, great service, very helpful staff.

Been with them coming up for a year... Speeds vary (on top package of 900MB) from the full 900 to as low as 200MB. I paid for the whole package in full last year, yet had a text off them demanding a payment as I've missed a payment!? Contacted them to be told "Oh... billing made an error...you're fully paid up til March" Sent an e-mail to the CEO about this shocking service, but that was ignored too... will be looking elsewhere as they aren't the cheapest provider for FTTP anyway...

**Update 17/02/23**
Your reply doesn't address the more worrying concern of asking for payment on a fully paid up plan??

Excellent Service. Quick and easy.

The company missed to send their invoice to me in email, which is the only way I can pay. I was charged extra cost because of not telling them that they missed.

What a ridiculous company and service.

Took 4 weeks to go live. Lets hope its good now its working.

Very happy with your Internet

Very expensive compared to almost every other provider. Customer support is almost non-existent, I requested a call back multiple times, but never got one. Poor communication regarding downtime required for maintenance.

Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt.
Only minor criticism - as a long-term customer - would have been nice to know about package changes/updates. Granted should also have looked, but would have thought a note highlighting any changes/packages would have been sent out.

It was my neighbour that recommended this to me and I can honestly say it's the best company I been with they young guy that fitted couldn't help enough and was so lovely and friendly

It’s just *so* slow. Been paying for wifi for the last 18 months, and just use my phone data if I want to use anything like Disney+ or Hayu on my TV… because 4G is seemingly far faster than whatever Pure offer. It doesn’t even reach my TV in my bedroom half of the time, I don’t even live in a large property, it’s literally a 1 bed apartment. I’d finally had enough and messaged to ask how I’d go about cancelling, I was met with a reply stating this had now been processed with a reason I didn’t actually provide - I was only ever considering it as I was still exploring my options, but now I’m definitely going ahead with it seeing as no effort was made to retain my business or even find out the reason why I was wanting to cancel and offer support.

I called today and spoke to Connor, he went above and beyond to help me get my internet back on (my fault, turns out it wasn’t plugged in at the wall), best customer service I have ever received.
I’ve been with pure broadband since 2014 and highly recommend them. They are good value and no need for a phone line and fast set up.

I had never heard of this company but had moved into a new build apartment so had a limited option of which provider to use.
Pure Broadband have been very good and very responsive when I’ve contacted them. The reason I gave a 4 not a 5 is the infancy of my dealings to date and also there was a mistake at the beginning and I wasn’t actually ‘switched on’ resulting in phone calls to rectify.

I’ve only had The service for a few weeks and already I have had issues. This is massively inconvenient when you work from home. I need a reliable service and to date I’m not confident that pure broadband is right for me

Great service. Installed on time connection test done immediately and so far broadband very fast and reliable! Definitely recommend

Excellent support I got from Aidan Wilson today, He patiently answered to my questions and dealt with my complain in a professional and excellent way! He provided a detailed instructions during the testing stage of my internet speed and I learnt a lot from him! Well done Aidan and Pure Broadband - you are lucky to have a great person like him in your team! Thanks Aidan once again for fantastic support!

Good internet