We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I am afraid that these days the company is becoming too big to deal with complaints like they used to. I have had speed issues which upport have listened to but seemingly have not acted upon. They a... Voir plus
L'entreprise a répondu
Can't praise this company enough! Rang up on a Saturday, straight through to an extremely helpful and patient call handler, who listened, looked into it, identified the fault, and rectified. Waited... Voir plus
L'entreprise a répondu
I highly recommend VFast. Never had a problem with the Internet, very fast and reliable. The support team are amazing... answered my enquiries even though I didn't really know how to explain my ques... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
- Espace Internet
- Service internet et téléphone
- Fournisseur d'équipements de télécommunications
- Entreprise de télécommunications
À propos de Vfast Ltd
Écrit par l'entreprise
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Écrit par l'entreprise
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Coordonnées de contact
County House Station Approach, CT4 5DT, Canterbury, Royaume-Uni
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4,4
Excellent
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have not had the installation you are…
I have not had the installation you are asking me to review
6 avril 2026
Réponse : Vfast Ltd
Good Morning,
We understand how important it is to have your service up and running.
We can see you currently have a confirmed date for your instillation. If you wish to discuss your installation or date, please email servicedelivery@vfast.co.uk or call 0330 324 0324 (Option 4) and our team will be happy to assist you.
Best Regards,
The Vfast Team.
Last couple of weeks,we have lost…
Last couple of weeks,we have lost connection a few times,but other than that,we have had excellent service,the customer service when we do have issues are excellent.
11 avril 2026
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback and kind words, our team aims for the highest standard and are so grateful when this is recognised.
Best Regards,
The Vfast Team.
The internet is always dropping and we…
The internet is always dropping and we was days without internet and zero reimbursement from the company therefore I would not recommend using his service to anyone
6 avril 2026
Réponse : Vfast Ltd
Good Afternoon,
This is not the level of service we aim to deliver to our customers.
Please email our Customer Experience team customer-experience@vfast.co.uk or call 0330 324 0324 (Option 1) with your ticket ID and we will investigate further to ensure this is resolved for you.
Best Regards,
The Vfast Team.
Very pleased with the service
We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that we had very little or no phone signal and relied on wifi calling, an engineer visited the next day and restored the WiFi.
10 avril 2026
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback, we are so happy to hear an engineer was able to be sent quickly and your service has been restored.
Best Regards,
The Vfast Team.
We have found the service to be great…
We have found the service to be great overall. We’ve had the odd outage but service is resumed quickly.
10 avril 2026
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so happy to hear you've found the service to be great. We will ensure your feedback is passed along to our team.
Best Regards,
The Vfast Team.
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear your issue has been resolved. We really appreciate your feedback.
Kind Regards,
The Vfast Team.
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback, it really means a lot to our team.
Kind Regards,
The Vfast Teams.
Good service
Good back up , when there is a problem which is rare anyway they always resolve it quickly and keep you informed. A pity others don’t follow their lead.
10 avril 2026
Réponse : Vfast Ltd
Good evening,
Thank you for this kind review.
We are happy to hear about your positive experience with us.
With Best Wishes,
The VFast Team
The person I spoke to
The person I spoke to, professional, responsible and pro-active. A credit to your company.
10 avril 2026
Réponse : Vfast Ltd
Good evening,
Thank you for this kind review.
We are happy to hear you had such a great experience with us.
With Best Wishes,
The VFast Team
Once Vfast sent an engineer they were wonderful
Once Vfast responded by sending an engineer out to us, their service was wonderful, and the callout was very quick following my final phone call. However, we suffered poor connections (following the breaking of a mast during a storm) for several weeks prior to this, despite several phone calls in that time and several restarts of our equipment.
10 avril 2026
Réponse : Vfast Ltd
Good Morning,
We are so glad to hear your service issue has now been resolved. If you wish to discuss your experience further, please do contact our Customer Experience team at customer-experience@vafst.co.uk or call in on 0330 324 0324 (Option 1).
Best Regards,
The Vfast Team.
excellent customer service
As someone with autism i really appreciate that at vfast you get to speak to a 'real person' and not a chatbot or online chat system. Every time i call them they are helpful and patient with me. Thank you
10 avril 2026
Réponse : Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to have your feedback and are so glad to see 5-stars.
Kind Regards,
The Vfast Team
Not the company that it was!
I am afraid that these days the company is becoming too big to deal with complaints like they used to. I have had speed issues which upport have listened to but seemingly have not acted upon. They attempt to get you to solve the problem and if the doesn't work they don't call back and subsequently close the ticket saying something like you haven't contacted us. I pay for a speed of 900mbps but often find that I am only getting less than 100mbps
10 avril 2026
Réponse : Vfast Ltd
Afternoon Gary,
Please email support@vfast.co.uk or call 0330 324 0324 option 2 with your speed tests and we will investigate this for you.
Best Regards,
The Vfast Team
Very quick in resolving the issue
3 avril 2026
Réponse : Vfast Ltd
Good Morning Rose,
Thank you for our five star review! We look forward to supporting you as a customer for a very long time.
Kind regards,
The Vfast Team.
Helpful staff
Phone answered promptly, the staff member was helpful and dealt with the issue immediately
8 avril 2026
Réponse : Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your positive comments we will ensure your feedback is passed along to our team.
Best Regards,
The Vfast Team.
Réponse : Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Our technical team works hard to provide the highest standard and we are so happy when this is recognised.
Warm Regards,
The Vfast Team.
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear your problem was dealt with quickly.
Warm Regards,
The Vfast Team.
N went off again today not for long but…
N went off again today not for long but spoiled my thing I was watching could not rewind it
8 avril 2026
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. If you continue to experience service issues, please email support@vfast.co.uk or call 0330 324 0324 (option 2) with your ticket ID so we can get this fixed for you.
Kind Regards,
The Vfast Team.
excellent customer service
1 avril 2026
Réponse : Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Our team aims for the highest standard and we are so glad when this is recognised by our customers.
Kind Regards,
The Vfast Team.
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Our team really appreciate your positive feedback and kind words.
Kind Regards,
The Vfast Team.
Not one problem since having vfast…
Not one problem since having vfast connected in my home
1 avril 2026
Réponse : Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so happy to hear you have had a positive experience with your Vfast service.
Kind Regards,
The Vfast Team.
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