Booked a voucher massage with hotel stay at Coombe Abbey Hotel. Massage was fantastic but upon arriving at hotel we were told the room had been booked but hadn’t been paid by Pure Spa even though we... Voir plus
Établissement
Changer d'établissementAbbey Road, David Lloyd Coventry, CV3 4BJ Coventry, England, GB
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Lisez les avis des autres
Bought a gift voucher for a hyperbaric chamber session at the Coventry spa. They advertise it as being able to be booked at Coventry but once I tried to use the voucher to book I was then informed th... Voir plus
L'entreprise a répondu
I booked a 90 min mix and match package during the Black Friday sale. The service I received at Pure Spa Coventry was excellent and consisted of 60 min full body massage plus 30 min facial
L'entreprise a répondu
Awful Experience – Not Worth the Price I booked a 120-minute couples spa day, including additional treatments, but we only received 90 minutes of service. Furthermore, we were unable to use the spa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The UK's premier spa, wellness and beauty provider PURE’s philosophy is simple — to combine essential self-care treatments for time-starved individuals. Open late throughout the week in urban locations, our expert therapists are there for our clients even after their longest days! Becky Lumsden, a chartered accountant with an avid interest in the beauty industry, established our team. She dreamed of running her own business and noticed a gap in the market for urban professionals wanting to take care of their health, well-being and beauty essentials. With multiple locations across Scotland and England, slotting a treatment into your life is easier than ever.
Coordonnées de contact
Abbey Road, David Lloyd Coventry, CV3 4BJ, Coventry, England, Royaume-Uni
- 0330 232 1888
2,9
Moyen
5 avis
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A répondu à 50 % de ses avis négatifs
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Voucher Booking
Booked a voucher massage with hotel stay at Coombe Abbey Hotel. Massage was fantastic but upon arriving at hotel we were told the room had been booked but hadn’t been paid by Pure Spa even though we had paid for voucher. Countless phone calls never called back or replied to emails. Two hour journey home. Avoid!!
16 mai 2026
Avis spontané
False advertisement and ignorant customer service staff
Bought a gift voucher for a hyperbaric chamber session at the Coventry spa. They advertise it as being able to be booked at Coventry but once I tried to use the voucher to book I was then informed that, contrary to the website seeming to show that Coventry offered the service, they don’t.
I therefore asked for a refund. Customer service has been replying to me quickly prior to this, but my last 3 messages asking for a refund were ignored. I’ll now be seeking a refund via my card provider.
27 février 2026
Réponse de PURE Spa UK - Coventry
Dear Denise,
Thank you for your feedback. We’re sorry to hear about the confusion regarding the availability of the hyperbaric chamber session.
While the treatment is listed within our services, availability can vary by location and unfortunately it is not currently offered at our Coventry spa. We apologise if this was not clear at the time of purchase and understand how frustrating this must have been when you were trying to redeem your voucher.
We’re also sorry to hear that you have not received a response to your most recent messages. This is not the level of communication we aim to provide.
Please contact us at customerservices@purespauk.com with your voucher details and reference your Trustpilot review so our team can review this for you and work towards a suitable resolution.
Thank you for bringing this to our attention.
Warm regards,
PURE Spa UK
Great deal when booked on sale
I booked a 90 min mix and match package during the Black Friday sale. The service I received at Pure Spa Coventry was excellent and consisted of 60 min full body massage plus 30 min facial
7 décembre 2025
Avis spontané
Réponse de PURE Spa UK - Coventry
Dear Miss Bee,
Thank you so much for taking the time to leave such a lovely review! We’re really pleased to hear you enjoyed your experience at PURE Spa Coventry and that you were happy with both your massage and facial.
It’s great to know you made the most of our Black Friday offer, and we’re delighted the team looked after you so well. We hope to welcome you back again for another relaxing visit very soon.
Kind regards,
PURE Spa UK
Awful Experience
Awful Experience – Not Worth the Price
I booked a 120-minute couples spa day, including additional treatments, but we only received 90 minutes of service. Furthermore, we were unable to use the spa facilities due to ongoing refurbishment, which was not disclosed at the time of booking the gift. Communication with the company has been extremely difficult, making it nearly impossible to get in touch. Overall, a very disappointing experience, not worth the price, avoid this company at all costs!!!
2 juillet 2025
Avis spontané
Réponse de PURE Spa UK - Coventry
Dear Emily,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly on what should have been a relaxing and enjoyable spa day.
We understand how disappointing it must have felt not to access the spa facilities and to experience shorter treatment time than anticipated. Refurbishments can occasionally impact availability, and while we aim to keep guests informed, we appreciate how frustrating it can be if expectations aren't fully aligned on the day.
We're also aware that getting through to our team has been more difficult than usual, and we recognise how that may have added to your frustration.
If you're happy to share your booking details with us at customerservices@purespauk.com, we’d be glad to take a closer look and support you with the next steps. Thank you again for taking the time to leave your review.
Warm regards,
PURE Spa UK
Lovely friendly salon and first class…
Lovely friendly salon and first class service! Very attentive and worth every penny!
18 juillet 2024
Avis spontané
Réponse de PURE Spa UK - Coventry
Hello,
I am very pleased to hear you enjoyed you experience at Pure Spa.
We look forward to welcoming you back in the near future.
Kind Regards
Customer Service Team
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