PureTalk Avis 

Everyone that I’ve talked with for help have been great to work with and very helpful!

For 5 years I had a great experience, no problems with signal, no problems with customer service. Then suddenly my voicemail box was full, and I was unable to access my voicemails. The message I was receiving was "an unknown error has occurred", then it would disconnect from me. I called and called, and no one could help me. They said the system was down. Most of the time I called the line was busy, which was really strange. I tried to login to my account using my laptop, but the website was down. This went on for 11 days. I was able to reach customer service 3 times, and they said there was nothing they could do, and then asked me if there was anything else they could help me with! I finally on day 11 ordered a SIM card from Boost Mobile, as their pricing is about the same. It came and I was back on with my phone number switched over 5 days later. Amazingly I was able to switch my number over (I have had the same number since 1999). I was surprised that no one from PureTalk ever asked me why I was canceling. No one ever asked me to come back. I was a big fan of their platform, US based, using US employees, giving back to the community, etc.

True professional every time I check billing. I've reviewed the bidding with the competition and I'm sticking with PureTalk.

Great experience from English speaking agents. Each one gave easy to understand helps and step by step paths to leave our old provider to PURETALK at Half the Cost.

Had to call twice to get eSIM for new iPhone activated. First call said it would take less than 60 minutes, but never received notification and called back later.

Great customer service. Khalil was very helpful.

Great support provided by Tonia explaining Pure Talk roaming in the Philippines. And other issues. Thanks Tonia.

I have been a customer of puretalk for a very long time. I love the service, the no contract, the payment is easy and overall great company. That said, twice I have had crazy pull my hair out problems with the customer service. Both times involved new product issues.
Today the reason I give a one rating is because I have spent 6 hours plus on the phone trying to upgrade my phone. I wasn't approved for financing through Puretalk so I went with the other option offered, Affirm. Should be easy since I have an account with affirm with an available fund at least five times the amount of the phone.
Within minutes I got the approval from Affirm, email and first payment due date of July 18th. Great I think to myself. Then, I waited 24 hours and called because the shipping hasn't come out of my bank. OK, I call Puretalk, I am told by operator Contice that there is no order. She doesn't offer to look into anything just said there is no order in progress or any other way and that I would need to submit another order. I hang up feeling extremely ignored by her and felt that she didn't give to hoots about the call or that I had an order that wasn't showing up. So I call Affirm. I explain to them, after getting out of the AI service, what is happening and she spoke with me at length at options. I asked could she please just cancel the order because there is in reality according to the very poor customer service respresentative/s at Puretalk there is no order placed. She tells me she can't cancel order, it will have to be canceled by Puretalk and gave me their Merchant ID to be helpful and give proof of order. I call back to Puretalk and get an extremely rude/talk over the top of everything agent named Mike/Michael. After 14 minutes of him telling me there is no order that they can cancel, and me telling him I have the merchants number (which he won't take) I ask for a Supervisor. He says no because it isn't a Supervisor call. In my shock (I have worked at call centers as a Supervisor and would have been terminated if I would have said that), I asked again for a Supervisor because he just kept repeating his answer and didn't try to really assist me, he again started talking over me and told me no Supervisor. I then had it and yelled very loudly (I know this isn't the best behavior) to get me a supervisor. I was put on hold at 14:15 minutes. He came back to the phone at 17:51 and said, "brief hold" and back on hold I go. Came back again at 19:09 again saying brief hold and giving me no time to respond and back on hold I go again. Same thing again at 20:17. Then at 24:08 minutes he came back and once again started explaining that this is completely Affirms problem because they are a 3rd party. I very quietly spoke with him and yet again he spoke over me saying there is nothing that can be done. So, I explained to him that on July 18th I am going to have to pay a payment for a phone that I will not get because Puretalk doesn't show an order for it. At 31:38. I told him that I will end the call because there can be no resolve-he spoke over me telling me that he has done everything I asked and has tried. I told Mr. Mike that I will be leaving a review and it won't be kind or good. It is the kindest I can be and I am sure I have not had my last discussion with Puretalk, but I can do nothing about the situation at this time. WHAT A MESS! All because I wanted a simple phone upgrade.

This is an update, Puretalk is sending survery requests to the other phone number on the account when they are fully aware it is not that person they have spoken to......unbelievable.

My voicemail was unexpectedly locked. I called the Customer Service number. With their patience and guidance, 5 minutes later I'm unlocked. Awesome.

Pure Talk is an excellent phone carrier for services!!! Their customer service people are very skilled and competent if you need assistance! A customer service rep Chris could not have been more patient, showing me how to navigate my new 16e iPhone, so I could get the most enjoyment from using it! Please treat yourself to Pure Talk and save save a bunch of money. I had been paying Verizon for the same carrier service $109. a month, now I pay for the same service only $34. a month!!!

I was a PureTalk customer for five months. I encountered dead spaces in areas well served by my previous provider. I got no usable service when out of country although I was promised the service would be there when I traveled. I dropped PureTalk and went back to my previous provider with a penalty. I wish Mike Rowe would not waste his reputation on advertising for this carrier. I wish I had never used PureTalk.

ADDITIONAL 7/22/2016

OMG! Get the right name when you reply. Can you do anything right?

crystal resolved all issues and was a wonderful person to talk with.

"★★★★★ Fantastic Service and Unbeatable Savings!Switching to Pure Talk was the best decision I could have made. Not only does the network provide the same great coverage as the major, overpriced carriers, but it also cut my monthly cell phone bill drastically. I love that their customer service is 100% US-based, and the few times I've had to call, the representatives were polite, easy to understand, and quick to resolve my issues. Highly recommended!"

PureTalk has continued to be a reliable and economical cell phone service provider with helpful and kind customer service. Katie

What a great company and so cheap too. Great customer service and super low charges. I Love it and never gonna leave it. I just wish they offered wifi for the home as well. Thanks puretalk. Your the best so far.

Very engaging and clear representative. Instructions were precise. Needed to add a replacement device with an e-sim. After one small glitch [the IEMI # is 28 digits] the Representative got the number to work and we wrapped the call with a few laughs. Very pleasant.

PureTalk customer support was very helpful and professional. They were able to assist me and resolve my issue right away.

Very knowledgeable and helpful. I am always very pleased with their services.

PureTalk has the best customer service and they speak English because they are Americans. Service out in the country is always spotty no matter your carrier so you may as well go with the one that has your back and not your wallet.

I wouldn't even give one star. Pure Talk Wireless phone. When I ended with Pure Talk back in April 2026, I was told there's no charges owed left. I was told not to send the phone back. I left it at that. Just today, June 9, 2026, I found charges to my bank account by $218.00. I call Pure Talk, asking why they charged this amount and request for a refund. The lady from P/T said it's to cover the phone. I tried to explained to her that I did not owe anything but she insist I still owe them and will not return my money. This is ridiculous, what a scamming service they provide. They lack communication, poor service, scamming you for extra fees. They need to be dealt with. As Trump says, they witch hunt you after you cancel their service. What can be done? Any advice?