I had a first time issue crop up recently with not being able to access my voicemails on my iPhone. The Pure Talk tech support rep was able to help me restore my voice messages in short order with jus... Voir plus
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I was rushing to come here and say I was really happy with the customer service I just had.....bright, quick, concise, no attitude and very good english...but then I remember at least 8 agents were du... Voir plus
L'entreprise a répondu
During planning an international trip abroad, the PureTalk representative helped us understand the valuable included assets our plan already provided at no additional cost. Made our day! We are very h... Voir plus
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I’ve been using them for several years. It was great at first but for over a year the connection is often only 1 of 4 bars. I often do more calls via WiFi (via my phones ability to make WiFi calls) th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Écrit par l'entreprise
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Coordonnées de contact
11100 Alcovy Road, 30014, Covington, Etats-Unis
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4,3
Excellent
5 k avis
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Didn't work in my rural area
I went over to pure talk because it claimed to have strong signal in rural areas and utilized the same towers as AT&T. In The surrounding rural areas, I did find that the signal was generally good. However, in my home, I had little to no signal and could frequently not even make a voice call.
In addition, I also learned that I was not able to use Wi-Fi calling with pure talk. Evidently, they support it with most iphones and some androids. Even after calling support, when claimed to have turned my Wi-Fi calling, it was definitely not available on my Android. In effect, I was completely unable to make calls from my home unless I was standing outside in the yard somewhere. And I also had a lot of issues sending and receiving texts in the house, even on Wi-Fi.
Overall, I would be careful if you live in a rural area, and I would definitely do some research in advance to make sure you are able to use Wi-Fi calling with your phone. I'm switching to one of the bigger companies. The price tag is much higher, but I also don't find hidden problems with those carriers.
9 juin 2026
Avis spontané
Réponse de PureTalk
Hello Adam! We're sorry to hear about the coverage and feature issues you experienced. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're always working to add new features that make it easier to be a PureTalk customer. Due to the many different models on the market, we are unable to guarantee the Wi-Fi calling feature on all Android devices. We hope that you may try our network again in the future if we can better suit your wireless needs! -M.S.
After years with another carrier and…
After years with another carrier and watching my monthly bill keep going UP, I switched to PURE TALK. I have excellent coverage, NO hidden fees and NO problems when I called Pure Talk's Customer Service 611 and spoke with ELLIE. Her instructions for resetting my voicemail were perfect!!
Thank you for being a 🇺🇸 Veteran 🇺🇸Owned 🇺🇸Company and for choosing Mike Rowe as Pure Talk's Spokesperson.
Sincerely,
Lisa Trammell
8 juin 2026
Avis spontané
Réponse de PureTalk
Hi Lisa! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I've had PureTalk for several years…
I've had PureTalk for several years already. Since it uses AT&T towers, it's the only one that works at my vacation home in the upper peninsula of Michigan. The only problem has been that my cell phone pings off Canadian towers more than American towers. I called and talked to a representative named Therese today and asked if there was any way I could purchase more roaming-Therese helped me to change to a new plan that cost no more but increased my roaming to 3x what I've had in the past. That should definitely help!
8 juin 2026
Avis spontané
Réponse de PureTalk
Wow, Linda! We're delighted about the excellent assistance you received with upgrading your plan to include additional international roaming credit!
Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Network Connection Problem Solved
I had a problem with my phone not connecting to network data even doe I had enough data on my phone. I try to fix the issue by myself from YouTube videos giving advice and that took me a week to realize that I need a Technician from Puretalk to help me. Am so happy they did through customer service to help configure some settings with my Access Point Name.
Thank you sam from Puretalk.
7 juin 2026
Avis spontané
Réponse de PureTalk
Hello! We're happy to hear you're enjoying your PureTalk service, and the data issue was resolved quickly. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Susie helped me with my Hotspot…
Susie helped me with my Hotspot coverage and explained to me the usage so I understand now how much I need and how to track this so I don’t run out again.
5 juin 2026
Avis spontané
Réponse de PureTalk
Hello Frances! We're thrilled you're enjoying your PureTalk service and are glad Susie assisted you with your hotspot! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Puretalk is the Best !
Puretalk is the Best !
Always friendly people I can understand and knowledgeable about any issue .
They always go overboard to make sure my issues are resolved. The service is tops ! No dropped calls… I have a clear signal when folks around me are frustrated ♥️
4 juin 2026
Avis spontané
Réponse de PureTalk
Hi Laura! We're thrilled to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
A most pleasant experience
I'm a senior who needed a new phone so I was shopping around. I was with Consumer Cellular at the time which I was okay with but their plan for unlimited data was way too expensive. With Pure Talk, they gave me unlimited data, text and talk and a new phone included. I didn't want a fancy phone or an iPhone and they had a special on a BLU phone so I took it. The plan I got was on special too. The sweet lady I spoke to treated me with kindness and respect and in English which I could understand. I have been extremely happy with my service and coverage.
15 avril 2026
Avis spontané
Réponse de PureTalk
Hi Pamela! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Customer service reps are very nice and…
Customer service reps are very nice and helpful.
3 juin 2026
Avis spontané
Réponse de PureTalk
Hello RC! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great Service!
I have had PureTalk for a few months now. The service is great. I had one problem with text messages that was resolved with one phone call to Customer Service. Mikie got right to the source of the problem. I needed to uninstall the Sim card from my previous provider. I was restored within minutes. It was so nice to talk someone that I could understand! 5 Stars!
2 juin 2026
Avis spontané
Réponse de PureTalk
Hello Bruce! We're thrilled to hear you're enjoying your service and received excellent assistance! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
TERRIBLE CUSTOMER SERVICE
I switched from AT&T which was a nightmare all on its own. We got the phone connected and phone # ported after 5 calls and over 2 hrs on the phone. Then his plan included a tablet. We have spent over 6 hrs on the phone and still no tablet hooked to the plan. They do answer the phone unless it was during the 6 days there system was completely shut down. I wanted to like them but looks like I will be returning the phones we purchased and switching back to AT&T. They blatantly lied and told customer service I wanted a refund instead of helping me! They refused to give me a supervisor in technical support and in customer service.
1 juin 2026
Avis spontané
Réponse de PureTalk
Hello Donna! We're sorry to hear about your activation experience. Please accept our sincerest apologies for the inconvenience caused. If your tablet plan has not been activated, and you would like to keep your PureTalk service, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I’ve been with Pure Talk for well over…
I’ve been with Pure Talk for well over a year. The service is as good as Verizon that I had for twenty yrs. My bill is just over 1/2 of VZW. The Greatest thing I like at Pure Talk is US based customer service. It is refreshing to talk to and understand the person on the other end. They have always been prompt, hold times are always little to none. I switched and I recommend you switch to Pure Talk now.
1 juin 2026
Avis spontané
Réponse de PureTalk
Hello Jaxson! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
My support assistant
My support assistant, Latoy, was able to correct major problems with my hot spot service. I am so grateful and she needs to be treated exceptionally. Thank you, Dale Miller.
The one complaint I have is that the PureTalk system is not very accurate when I try to purchase one time blocks of 2GB data for my hotspot. It always seems to credit that purchase towards my general phone data. I wish they would correct that. Thank you.
30 mai 2026
Avis spontané
Réponse de PureTalk
Hello Dale! We're thrilled to hear that Latoya was able to assist with your questions and concerns! When purchasing hotspot data within the Account Portal, please be sure hotspot data is selected, not cellular data.
Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great customer support
What made the experience great when I had to resolve a small issue what’s the fact that the customer service representative was absolutely terrific. I believe her name was Cheryl. She could not have been more professional and just outright nice!
28 mai 2026
Avis spontané
Réponse de PureTalk
Hello Bryan! We're thrilled to hear about your experience with Cheryl! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Yea no
I didn't have the service but I called in to check how long it would take to get a sim card. I started the conversation with "I have lots of questions" but I couldn't get a word in edgewise. The csr asked far too many questions: trying to play salesman I suppose: and I had to get almost rude to get an answer to one question. I felt like if she could have, she would have reached through the phone and Forced me to sign up. And for that reason, I won't.
27 mai 2026
Avis spontané
Réponse de PureTalk
Hello! We're sorry to hear about your experience with PureTalk and trying to get your questions about our service answered. Please accept our sincerest apologies for the inconvenience caused. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Great service and good price!
27 mai 2026
Avis spontané
Réponse de PureTalk
Hi Michael! We're delighted to hear you're enjoying your PureTalk service! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Changed subscription plan from 5GB each line to 7 GB each line for $5 more per month. Unlimited data plan, just slower above 7 GB
Got the change effected in our PureTalk plan. Customer representative very helpful. Very pleased with PureTalk as mobile service provider and their pricing!
26 mai 2026
Avis spontané
Réponse de PureTalk
Hi David! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Professionalism Makes a Difference
When I called this morning because I'd failed to receive a login text, Lauren not only assisted me with that, but helped me choose an affordable upgrade to ease my data problems. I've been with the company quite a while, but the help of a dedicated professional can really make a customer's day, especially over a holiday weekend!
24 mai 2026
Avis spontané
Réponse de PureTalk
Hello! We're excited you're enjoying your PureTalk service and that Lauren was able to assist you with your account and service plan. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Highly recommend PureTalk
We’ve had PureTalk for our cell phone service for over 2 years and highly recommend them. $50 per month for 2 cell phone numbers, each with 5GBs of data. Support is based in the U.S.
23 mai 2026
Avis spontané
Réponse de PureTalk
Hi Ernie! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
We had Pure talk for a year and had no…
We had Pure talk for a year and had no complaints. We had good coverage and excellent customer service. However our summer location is deep in a canyon where AT&T has zero signal, we couldn't get WiFi calling to work consistently, so have switched back to Vz.
The customer service reps were great during the switch and had no hard sell tactics trying to keep our business. Great job and very good pricing.
21 mai 2026
Avis spontané
Réponse de PureTalk
Hello Randall! We're sorry to hear about the signal issues you've experienced. Please accept our apologies for any inconvenience caused. We hope you may try our network again in the future if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
My husband and I use puretalk and we’ve…
My husband and I use puretalk and we’ve never had an issue so we talked my mom into switching over to puretalk and it has been the biggest mistake!! She’s had her phone for two weeks now and we were patient when their system went down and now they can’t port her number or even give her a new one. She had to pay an extra month on her current phone just to have a phone and that was after paying for the puretalk service and phone! I absolutely will never ever suggest them to anyone again. The way they have just shrugged my mom off is ridiculous. They don’t value their customers nor what they claim to stand for.
18 mai 2026
Avis spontané
Réponse de PureTalk
Hello Shalena! We're sorry to hear about the issues you and your mother experienced while our system was down. Please accept our sincerest apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
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