I had a first time issue crop up recently with not being able to access my voicemails on my iPhone. The Pure Talk tech support rep was able to help me restore my voice messages in short order with jus... Voir plus
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Lisez les avis des autres
During planning an international trip abroad, the PureTalk representative helped us understand the valuable included assets our plan already provided at no additional cost. Made our day! We are very h... Voir plus
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I was rushing to come here and say I was really happy with the customer service I just had.....bright, quick, concise, no attitude and very good english...but then I remember at least 8 agents were du... Voir plus
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I was in contact with a technician today that had been with PureTalk for 4 years and was the most helpful person I have talked to in a long time. Her name if I got it correct is Honeyret and very cap... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Écrit par l'entreprise
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Coordonnées de contact
11100 Alcovy Road, 30014, Covington, Etats-Unis
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4,3
Excellent
5 k avis
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My husband and I use puretalk and we’ve…
My husband and I use puretalk and we’ve never had an issue so we talked my mom into switching over to puretalk and it has been the biggest mistake!! She’s had her phone for two weeks now and we were patient when their system went down and now they can’t port her number or even give her a new one. She had to pay an extra month on her current phone just to have a phone and that was after paying for the puretalk service and phone! I absolutely will never ever suggest them to anyone again. The way they have just shrugged my mom off is ridiculous. They don’t value their customers nor what they claim to stand for.
18 mai 2026
Avis spontané
Réponse de PureTalk
Hello Shalena! We're sorry to hear about the issues you and your mother experienced while our system was down. Please accept our sincerest apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I’m very thankful I could understand…
I’m very thankful I could understand Jack. He took care of all my needs and PureTalkUSA has been a great phone service.
22 mai 2026
Avis spontané
Réponse de PureTalk
Hi Janet! We're happy to hear you're enjoying your PureTalk service and received excellent assistance from Jack. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
They have been very helpful in dealing with another company that is very unhelpful.
They have been very helpful in dealing with a challenging transition.
Their employees were very transparent with an internal computer system issue. As soon as possible they had a new phone operational.
21 mai 2026
Avis spontané
Réponse de PureTalk
Hi Andy! We're excited you've had an excellent experience with PureTalk thus far. Thank you for your feedback! We truly appreciate your business! -M.S.
Always fix my problems and always…
Always fix my problems and always courteous!
20 mai 2026
Avis spontané
Réponse de PureTalk
Wow David! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Jack was great with phone number transfer.
20 mai 2026
Avis spontané
Réponse de PureTalk
Hi Stacy! We're thrilled to hear you're enjoying your service and received excellent assistance from Jack! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Since transferring to Pure Talk in…
Since transferring to Pure Talk in October, I miss calls and texts continually. 14 days ago we made the decision to go back to our old service, PureTalk system was down, so this could not occur, I have called at least 5 times to speak with supervisor and sent email, they obviously do not have supervisors. Should be a simple fix, but it has been a nightmare.
5 mai 2026
Avis spontané
Réponse de PureTalk
Hello Sharon! We're sorry to hear about the transfer issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I put five stars for my coverage
I put five stars for my coverage, which I can not put up there because I’m only giving one to CUSTOMER SERVICE because I can’t get through to them on their freaking phones because I’d like to buy a phone, but I don’t understand why they don’t have enough people in CUSTOMER SERVICE to promote me and others to go buy a phone somewhere else
19 mai 2026
Avis spontané
Réponse de PureTalk
Hello Susan! We're sorry to hear about the issues you experienced while our system was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Wonderful service!
I called for help when locked out of my voicemail. Tianna (sp.?) was gracious, patient, and helpful in resolving my issue. She made a technical issue easy to understand for me. She's a stellar ambassador for PureTalk and an excellent example of good customer service.
18 mai 2026
Avis spontané
Réponse de PureTalk
Hi Vivian! We're pleased to hear that Tianna was able to assist with your voicemail. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
decent
decent service for the price plans, never really had a problem with them until this past weekend (3 days) when their entire system was down for no reason, no explanation, or chat to help those who didn’t have access to their accounts or data. truly disappointing. do better.
15 mai 2026
Avis spontané
Réponse de PureTalk
Hello! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Extremely poor for International NO SERVICE…
Extremely poor customer service and experience when traveling internationally. Pre trip communications with PURETALK Customer Service and was told international would not be a problem. Arrived and phone does not work. So glad we have a high quality service with STARLINK and we are able to use WIFI CALLING. PURETALK is useless for international.
16 mai 2026
Avis spontané
Réponse de PureTalk
Hello! We're sorry for the service issues you experienced while traveling. Please accept our sincerest apologies for the inconvenience caused. We offer international roaming services in select destinations and with select service plans. If additional credit is needed, it may be purchased by logging into your Account Portal at https://www.puretalk.com/account/login and selecting the Add-ons tab. This credit is used for incoming/outgoing phone calls, incoming/outgoing SMS and MMS messages, and mobile data. If the international roaming credit balance reaches zero, the service will not function until additional credit is purchased. Additional information can be found at https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
A day after my service was authorized…
A day after my service was authorized to be activated the website went into "Maintenance in Progress. Be back soon" It's been 6 days! The site must have been hacked or something. Not a good look. I'll cancel my service next week. Very very disappointing. This company needs to do better.
11 mai 2026
Avis spontané
Réponse de PureTalk
Hello Brian! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Prior to two weeks ago
Prior to two weeks ago, I would have gladly given a raving five star review. My phone stopped working. The message I kept getting was that my device wasn't connected to a network. My wife's phone still works. We're on the same plan. I called customer service and tech support. They were very kind, and seemingly helpful as they said there was a problem with my Sim card. They tried to fix it, with no luck. I got frustrated, because due to my job, I need to have communication, finally I just ordered a new phone from Puretalk, and paid for rushed delivery. The next day my phone was delivered, and I followed the step by step process to transfer stuff and get it going. Same message. Your device is not connected to a network. I've tried the web site and the customer service number at least twice a day for the past five days with no contact or response. I'm under a contract, but I think it's been broken now.
16 mai 2026
Avis spontané
Réponse de PureTalk
Hello Vern! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
“System Maintenance”!! (Really?)
Your system to transfer to a new phone has been down at least 5 days now!! “System Maintenance, we’ll be right back” is the only message!! What’s up?? WHEN will you have your system running?
12 mai 2026
Avis spontané
Réponse de PureTalk
Hello Keith! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I signed up for a phone and service…
I signed up for a phone and service with Puretalk last week. I received my phone on Wednesday May 13th. Went online to activate my service and phone. The website was down I called customer service who stated they cannot do anything at the moment. It's now Saturday and the systems are still down. I have not been able to activate my phone or service for 4 days. This is not a good start at all. I will be returning my phone and canceling my service if this is not fixed by Monday.
13 mai 2026
Avis spontané
Réponse de PureTalk
Hello Ronnie! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Great Professional Service
I had people that were very kind, professional and caring. I could understand them and my switch from another went smooth except for a glitch with my previous provider. I have been with Pure Talk for about 2 weeks. Everything is great. I received a discount for my military service. I have already recommended this company to friends.
After 3 months now with Pure Talk, I am so happy we switched. I would recommend this service to anyone considering making the switch to Pure Talk.
11 mai 2026
Avis spontané
Réponse de PureTalk
Thank you for your service, Neal! We're proud to have a US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I was happy for a while… But not now
I have been with pure talk for about eight years now, and in that time at the beginning, it was great, then I moved to a different area. That’s when the problems began.
For the last few years, I have had issues with coverage. I moved again just recently, and there’s almost 0 coverage where I live.
I am trying to go over to a new carrier, and pure talk and their website are down and there’s no way to call them or get a hold of them before my next bill which I’m wanting to cancel before the bill cycle.
In the meantime, I can’t get a hold of anyone and I have barely any service on my phone it’s very frustrating and I’m not sure what to do. I’m hoping that their website is up and running soon and even their phone number isn’t working right now, which is kind of concerning to me not happy.
13 mai 2026
Avis spontané
Réponse de PureTalk
Hello Debra! We're sorry to hear you experienced service issues after moving. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. To port your phone number to a new carrier, you must provide your new carrier with your PureTalk account number, transfer PIN, and full name and address exactly as they appear on your account. If this information needs to be updated, you may go online to www.puretalk.com and log into your Account Portal. A transfer PIN can also be generated for each line within the Account Portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
People Speak English
People Speak English. Excellent phone service. incredible price.
13 mai 2026
Avis spontané
Réponse de PureTalk
Hi Frank! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Service is great, Spam calls are not.
Service is pretty great, actually. I have to drive through BFE to get to work and it loses signal in unsurprising spots. The ONLY reason I am giving them 3 stars is because never in my life have I received so many Spam calls since switching to PureTalk. I had Xfinity until last summer, when I decided to switch. I'm thinking about going to Straight Talk. I transferred my daughter's phone to ST to see if it's any better. PureTalk must sell your info, as I cannot think of any other reason that this would be happening. I transferred my number, so it's not like I'm getting anyone else's calls. Pretty frustrating, tbh.
1 mai 2026
Avis spontané
Réponse de PureTalk
Hello Jessica! We do not have any spam blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Very knowledgeable aware of program…
Very knowledgeable aware of program specials asked if I was aware of them
Calista was outstanding friendly and knowledgeable she assisted me through professionally great representative for Pure Talk……
11 mai 2026
Avis spontané
Réponse de PureTalk
Hi Randal! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I recently joined PT for my wireless…
I recently joined PT for my wireless carrier and leaving Xfinity. Good quality phone provider is Xfinity but by far one of the worst customer service networks I’ve ever encountered. One of the main reasons I left for PureTalk. PT worked with me on a call with Xfinity to get things switched over. Absolute nightmare to get this done. Hours with Xfinity on the phone and in the store, and PT got it done finally. So far so good with PT and a heck of a lot cheaper 👌
4 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Tom! It's great to hear you're enjoying the service and savings with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.
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