I had a first time issue crop up recently with not being able to access my voicemails on my iPhone. The Pure Talk tech support rep was able to help me restore my voice messages in short order with jus... Voir plus
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Lisez les avis des autres
During planning an international trip abroad, the PureTalk representative helped us understand the valuable included assets our plan already provided at no additional cost. Made our day! We are very h... Voir plus
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I was rushing to come here and say I was really happy with the customer service I just had.....bright, quick, concise, no attitude and very good english...but then I remember at least 8 agents were du... Voir plus
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I was in contact with a technician today that had been with PureTalk for 4 years and was the most helpful person I have talked to in a long time. Her name if I got it correct is Honeyret and very cap... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Écrit par l'entreprise
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Coordonnées de contact
11100 Alcovy Road, 30014, Covington, Etats-Unis
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4,3
Excellent
5 k avis
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A répondu à 100 % de ses avis négatifs
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Great customer service and tech.
Knowledgeable, patient, with easy to understand explanations. Great service. Excellent customer service and tech.
9 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Thomas! We’re so glad you had a great experience! Providing top-tier service is what we aim for every day, and hearing that we hit the mark for you truly made our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
Excellent service for 6 years straight
Excellent service for 6 years straight. Highly recommend. What more can I say.
...
9 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Ron! We can't thank you enough for your 6 years of loyalty. Knowing that we’ve consistently met your expectations means the world to our team. We look forward to providing you with many more years of great service! - A.M.
Very poor customer service
Very poor customer service. I use their web email tool to request assistance even though it takes 2 days for a response. But I never get a response, or when I do, it's often many more than 2 days. Recently, I received a notice from them stating I was very close to my 5 GB data limit. I was only on my billing day 3 of my 30 day billing cycle. I have never even come close to my limit, so I requested their help. No response. Still no response as of this writing. Furthermore, their billing includes something called a "recovery fee." Twice I've asked what this was all about, and I have yet to receive a response. (Sounds like a BBB complaint may be necessary). They advertise a rate of (in my case) $25 per month, but then they tack on a ghost fee, which is in addition to taxes. If the "recovery fee" is necessary it should be included in their advertised "fixed" fee. In my case, that would be $26.63 per month plus taxes. False advertising.
Puretalk responded to the above fairly quickly, so they are able to respond. However, they blame the GB limit on me. I know how to view my plan usage. It wasn't a localized setting on my phone. When I checked my usage on Puretalk's website, it showed I was at 95% USAGE. (BTW, this changed to my actual usage 2 days later). And I know how to adjust the data warning message on my phone.
Puretalk's response never addressed my concern about their advertising phone plan costs and the recovery fee. They only explained (without specifics) what the recovery fee was. That was not the issue.
BTW, they still have not responded to my web email.
5 mai 2026
Avis spontané
Réponse de PureTalk
Hello, Steve! We are truly sorry to hear about the lack of communication you’ve experienced. Not receiving a response to your emails is frustrating and certainly doesn’t reflect the level of support we strive to provide. We sincerely apologize for the inconvenience it has caused.
We want to get to the bottom of why your previous emails weren’t addressed. We’ll be sending a direct email shortly to gather your account details and investigate this further.
The data limit notification you’re seeing is likely a localized setting on your Android device, rather than a restriction from PureTalk. To adjust or disable this:
Open Settings > Network & Internet.
Tap SIMs (or Data usage).
Select Data warning & limit.
To disable: Toggle "Set data warning" to Off.
To adjust: Tap "Data warning" and increase the GB threshold to a higher limit.
You can always view your actual PureTalk data usage in real-time by logging into your portal at puretalk.com/account/login and selecting the Plan tab.
The Recovery Fee helps us cover costs related to federal and state program compliance, taxes, and administrative fees. For a transparent breakdown of exactly what you're being charged:
Log in to your portal and go to the Billing tab.
Click the plus (+) icon next to any transaction for a detailed view.
For more specifics, feel free to review our Terms of Service at puretalk.com/terms.
Thank you for your patience and for giving us the chance to make this right. Your feedback is essential in helping us improve our service. - A.M.
American with No Accents!
American Only with No Accents so you can understand them perfectly! I took 1 star from them as they DO NOT allow you to change plans on the Payment due date or if you are late!
8 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Fred! It’s so great to hear you’re enjoying the support from our US-based team! We take a lot of pride in being here for you.
We understand the importance of being able to adjust your plan to fit your needs. You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to change your service plan.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Pure talk is an outstanding and one of…
Pure talk is an outstanding and one of the least expensive companies out there for cell phones! Benjamin did a great job helping me set up my voicemail. Super simple. I love it that us based tech-support and a US base veteran supported company
8 mai 2026
Avis spontané
Réponse de PureTalk
Hello! We're thrilled to hear you're enjoying our service and US-based customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
I had trouble accessing my webcam
I had trouble accessing my webcam. I was walked through the problem until it was fixed. It took awhile as I was trying to get the webcam on a government website
He was very patient with the issue
7 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Barb! We’re so glad to hear the team stuck by you until everything was squared away! Taking the time to get it right is exactly what we strive for, so it’s great to know we hit the mark. Thank you for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.
Excellent service!
Excellent service!! Great coverage!! Always finding and providing the best deals for customers AND I’m so appreciative of them donating to a nonprofit that aids military service men and women who struggle with suicide…it’s prevention. Also, discounts to those who serve and have served in our armed forces. Competitive pricing, too. Thank you!
4 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Carolina! We are so glad to hear you're enjoying the service! It’s customers like you who make it possible for us to support incredible organizations like America’s Warrior Partnership. We’re honored to have you in the PureTalk family—thanks for your positive feedback!- A.M.
Highly Recommended
I've been with PureTalk since 2024 and I've never had a problem. Customer Service is excellent, signal service is great, the price is awesome, The Reps are very helpful and understandable. They have always resolved any issues I may have. No surprise price hikes like other companies I will not name. If every company was so easy to do business with! No contracts either. I highly recommend Pure Talk.
4 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Renee! We're thrilled you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
I love what they stand for and ..
I love what they stand for. Excellent customer service and excellent cell coverage everywhere.
4 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Stephen! It's fantastic to hear you're receiving excellent coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great help over the phone
I called customer service for some additional service, and I spoke with Olympia. She was very helpful, patient, and kind. The service got added to my account without a problem.
4 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Allen! It's fantastic to know Olympia provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
PureTalk deserves a 5 star rating
PureTalk deserves a 5 star rating. The customer service reps are always friendly, polite and professional. They are always super helpful and accommodating. And I want to give a shout out to Megan for helping this morning. Great job girl! Thanks for taking my call!
4 mai 2026
Avis spontané
Réponse de PureTalk
Hello, M! It's amazing to know that our support team has taken such great care of you! We'll be sure to give a special thanks to Megan for her dedication to providing excellent support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
On top of my account and helpful when I…
On top of my account and helpful when I for get my PIN number
3 mai 2026
Avis spontané
Réponse de PureTalk
Hello, Anna! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I always get excellent customer service…
I always get excellent customer service whenever I have concerns. I've been with them from the beginning!
3 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Misty! Thank you so much for your kind words! We’ve made customer support our top priority, so it’s incredibly rewarding to receive feedback like yours. We value your business and look forward to continuing to provide you with excellent service. - A.M.
Destiny provided excellent service with…
Destiny provided excellent service with true cordiality. Very helpful and supportive. Gave new info to better my service with Puretalk. 5 stars for sure!!
2 mai 2026
Avis spontané
Réponse de PureTalk
Hi, Jan! It's fantastic to know Destiny provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Better Price and Service!
I went from paying $65 a month and having 4G LTE, to paying $45 a month and having 5G or 5G+. I'd say it was a pretty good switch.
7 février 2026
Avis spontané
Réponse de PureTalk
Hi, Brandon! That’s what we love to hear! Saving $20 a month while staying connected to reliable 5G is a total win. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Very friendly and so helpful!
Very friendly and so helpful! Made my ordering a new phone easy! Loved her personality! Definitely 5🌟🌟🌟🌟🌟🌝
29 avril 2026
Avis spontané
Réponse de PureTalk
Hello Lori! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Poor customer service
I bought a new cell phone from them and after 30 days it stopped working. They referred me to the manufacturer for warranty service. The manufacturer told me the phone was out of the warranty period. Calling PureTalk back they told me that thew warranty issue was my problem and to honor my contract or pay the full amount for the phone. I bought a used phone from Backmarket.com that has worked fine since. It has been almost 2 years, and I am still paying for a phone I never had use of. I was told to bad so sad. Asked to speak with a supervisor and was told no. This is a picture of horrible customer service! I am a veteran and liked the idea of using a veteran owned company, so much for that.
29 avril 2026
Avis spontané
Réponse de PureTalk
Hello, Paul! We are incredibly sorry to hear that your phone has stopped working, and even more so for the frustrating support experience you’ve had. That isn’t the level of service we strive for, and we appreciate you giving us the chance to make it right.
To clarify, all phones purchased through PureTalk include a 1-year manufacturer's warranty. If you contacted Samsung within 1 year of your purchase date, the warranty should have been honored.
If you are enrolled in the Allstate Device Protection plan, you can file a claim directly at squaretrade.com/gethelp for a repair or replacement.
We’d like to gather your account details so we can investigate why your initial support call fell short and see how we can personally assist with your device issue. We'll be sending you an email shortly.
Thank you for your patience and for helping us improve. - A.M.
Always quick and thorough service
Always quick and thorough service. And I love I’m speaking to an American. I’ve never gotten a foreign accent, unlike Apple. Keep it up.
28 avril 2026
Avis spontané
Réponse de PureTalk
Hi, Bart! We’re committed to providing top-tier service and reliable US-based support, so it’s wonderful to know we’re meeting your expectations. We truly appreciate your business and look forward to serving you for a long time to come. - A.M.
Mike Rowe…
Mike Rowe using his iphone and making walking advertisements rang very real to me. I generally am very conservative about this kind of thing, but when I switched to puretalk, my bill dropped by 52%, service great, customer service great. Promises made promises kept. ✔️❗️👍
28 avril 2026
Avis spontané
Réponse de PureTalk
Hello, Dick! We truly appreciate the feedback! It’s great to know you’re enjoying both the savings and the support. We’re proud to have you with us at PureTalk, and we'll keep working hard to provide that excellent service you expect. - A.M.
In just a short time Pure Talk has…
In just a short time Pure Talk has totally impressed me so far, enjoy being with them!
28 avril 2026
Avis spontané
Réponse de PureTalk
Hello James! It’s wonderful to hear that we’ve made such a great impression in a short amount of time. We’re committed to keeping that momentum going and providing you with excellent service for a long time to come. Thank you for being a valued PureTalk customer! -M.S.
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