The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Voir plus
L'entreprise a répondu
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Voir plus
L'entreprise a répondu
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Coordonnées de contact
Braithwell Way, S66 8QY, Rotherham, Royaume-Uni
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,5
Excellent
442 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Amazing tech support
Amazing tech support. Extremely knowledgeable and have never let me down. Perfect!.
20 mai 2025
Avis spontané
Réponse : Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I’ve got to be honest
I’ve got to be honest. Every time I call Pyronix technical with what ever question, it always answered.
Brilliant support!
9 mai 2025
Avis spontané
Réponse : Pyronix
Hi Graham, Thank you very much for taking the time to leave your review, we really appreciate it. We'll pass your message across to the Technical Support Team. It is great to hear about your positive experience! 👍
Réponse : Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Every time I contact Pyronix technical…
Every time I contact Pyronix technical support, they are experienced, straightforward, and quick to resolve any issue. I'm very satisfied with the customer service they provide
2 mai 2025
Avis spontané
Réponse : Pyronix
Hi Kasim, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Very happy with service as always the…
Very happy with service as always the Guys have time to help you and sort problem out.
30 avril 2025
Avis spontané
Réponse : Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Graham was brilliant as always
25 avril 2025
Avis spontané
Réponse : Pyronix
Hi Jamie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Graham👍
My experience of Pyronix
I have been using Pyronix products for quite a few years now, as an installer I do find them to be extremely reliable. Pyronix Helpdesk service for installers is second to none, always very knowledgeable and friendly and never condescending when you make a Monday morning schoolboy error! On the whole I find Pyronix my most favourable of the security suppliers to do business with, good products, technical support and an accounts manager that actually cares.
16 avril 2025
Avis spontané
Réponse : Pyronix
Hi Ritchie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team and your Account Manager👍
Réponse : Pyronix
Hi Hajit, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Problem with HomeControl 2.0
Have had an ongoing problem with a customer accessing HomeControl 2.0
Problem not fully rectified but your agent Alan has reassured me that we will get to the bottom of the issue and his knowledge has given me and my customer confidence that the issue will get sorted. Thank you Alan
25 mars 2025
Avis spontané
Réponse : Pyronix
Hi Barry,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Alan👍
Customer had an issue with the alarm
Customer had an issue with the alarm, sent me a picture of the said issue, although i kind of knew what it meant, i’d not seen it before, so rang technical & they confirmed & it was past 17:30hrs 😁
24 mars 2025
Avis spontané
Réponse : Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolutely brilliant support!!
Absolutely brilliant support from everyone I have spoken to. Nothing is any trouble and as a show of support for Pyronix I will only install there intruder alarms or give up the work.
Excellent supplier and support.
18 mars 2025
Avis spontané
Réponse : Pyronix
Hi Keith,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolutely superb
Absolutely superb, polite, knowledgeable and respectful, Texecom could take a lot of pointers from you guys, thanks for your help.
14 mars 2025
Avis spontané
Réponse : Pyronix
Hi Dave,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support on older equipment
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue after Power cycling the system for 2 minutes.System operated all ok thereafter, thankyou.
10 mars 2025
Avis spontané
Réponse : Pyronix
Hi Christopher,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Juat taiked to Ryan,very…
Juat taiked to Ryan,very helpfull,knowledgable and freindly.
21 février 2025
Avis spontané
Réponse : Pyronix
Hi Jason,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
Réponse : Pyronix
Hi David,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great service from start to finish
Great service from start to finish, technical were there to help and solved our problems in minutes.
You should not be disappointed with these guys…
5 février 2025
Avis spontané
Réponse : Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Wouldn't buy again.
Wouldn't buy again.
System is clunky and connection to the cloud hit and miss
2 février 2025
Avis spontané
Réponse : Pyronix
Hi Peter, we are sorry to hear this. Would you be able to provide us with further details on the issues you have been experiencing? Please send this across to customer.support@pyronix.com and we can look into this further.
Speaking to a competent person
Speaking to a competent person. who made it simple
to understand.
17 janvier 2025
Avis spontané
Réponse : Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Support Team 👍
e guy's from…
Outstanding experience the guy's from technical support were really helpful and got me through the problem straight away.
20 décembre 2024
Avis spontané
Réponse : Pyronix
Hi Mark,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Ryan in Technical was phenomenal
Ryan in Technical was phenomenal. Complicated relay issue issue for access control, worked thorough patiently and methodically and working like a dream!
Thanks for all you guys do. Merry Xmas from iNVICTUS
18 décembre 2024
Avis spontané
Réponse : Pyronix
Hi Robert,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
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