Ordered traditional antique brass valves and pipe covers. Rang to check they could be delivered next day (Saturday). and with additional postage it was no problem. Other suppliers would not guarantee... Voir plus
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Good response time when queries raised. Haven't checked the radiators yet as they were delivered the day we went on holiday. However the driver was completely clueless and had no working SatNav and no... Voir plus
L'entreprise a répondu
Rang Nick for advice on buying radiators he was calm and efficient and very professional. Order was delivered very quickly...rang customer service just gor a query and was greeted with a very friendl... Voir plus
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No dislikes on your part, very good quality valves and quick despatch, but I had to phone DPD after they told me parcel was delivered (long wait on automated answering system). Eventually told it was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Radiators 4u has been a trusted, independent UK radiator supplier and heating specialist since 2002. Operating from our Kiln Road base in Portsmouth, we help homeowners, interior designers, and trade customers across the country find the perfect heating solutions for any renovation or building project. As an established online radiator retailer, we stock a comprehensive range of high-quality heating products. Whether you are looking to buy designer radiators online, source classic column radiators, or purchase traditional cast iron radiators, we offer styles to suit both modern and period properties. Our extensive catalogue also includes space-saving vertical radiators, bathroom towel rails, energy-efficient central heating options, and essential accessories like thermostatic radiator valves. We make upgrading your home heating straightforward, providing free UK delivery on standard off-the-shelf stock, fast next-day delivery options, and bespoke, made-to-order radiators tailored to your exact specifications. Browse our full collection online at www.radiators4u.co.uk or call our Portsmouth-based team of heating experts on 02394 216 216 for friendly, practical advice on BTU outputs and radiator sizing. We will always respond to any reviews within our 24 hour service level agreement. For Cast Iron Radiators see Cast Iron Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.
Coordonnées de contact
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Royaume-Uni
- 02394 216 216
- cs@radiators4u.co.uk
- www.radiators4u.co.uk
4,4
Excellent
252 avis
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Mixed thoughts about this
Mixed thoughts about this. Radiator is very nice. However, delivery was a problem. The courier delivered it a day early, when no one was home, gave no notice of this and left a large radiator with two infirm neighbours. Far from ideal.
Raised the issue with company. They tried calling me back but I could not hear them. I might hear an apology sometime?
16 juin 2026
Avis spontané
Réponse de Radiators 4u
Thank you David for your feedback. We're pleased to hear that you're happy with the radiator itself, but we're very sorry to learn about the delivery issues you experienced.
We understand how frustrating it must have been for the courier to deliver earlier than expected without notice and to leave such a large item with your neighbours, particularly given the circumstances you described. This is not the level of service we want for our customers.
We also apologise that our attempt to contact you was unsuccessful and that you have not yet received a clear apology for the inconvenience caused. Your comments have been noted, and we will continue to review both the delivery experience and our communication processes to help prevent similar situations in the future.
Thank you for bringing this to our attention and we appreciate your patience.
Kind regards, Wayne, Radiators4u
Disappointed by their delivery arrangement and for charging additional delivery cost.
I have ordered 2nos Minster radiators in metallic bronze finish, their quality seems fine and good. I will have to see if they will leak overtime. However I was very disappointed by the delivery arrangement. I was not contacted by the courier company until an hour before delivery, so it was only then that I can note to them that there is some restricted access to my property. The driver said he would call back after I told him, but then he never did until I called him back at the end of the day to find out if he will proceed with the delivery. I had to be off work for the day to wait for the delivery which didn't happen in the end. The next thing I received from the customer's services team was that I will be charged an additional £156 for the redelivery. At the time of placing the order, the team could have enquired if there are delivery access issues and made the appropriate arrangements. I had prevsiously ordered and there was no delivery issues with that order, so it was frustrating to have problems on this order.
8 juin 2026
Avis spontané
Réponse de Radiators 4u
Thank you Gordon for your feedback and for choosing our Minster radiators. We're pleased to hear that you're happy with the quality and finish of the products.
We are, however, very sorry to learn about the difficulties you experienced with the delivery process. We understand how frustrating it must have been, only for the delivery not to be completed as expected.
We appreciate your comments regarding access requirements and how these could have been identified earlier in the order process. Your feedback has been noted and will be shared with the relevant teams as we continually review our procedures and work with our delivery partners to improve the customer experience.
We regret the inconvenience and disappointment this situation has caused.
Thank you again for taking the time to share your experience. We value your business and hope we have the opportunity to provide you with a much smoother experience in the future.
Kind regards, Wayne, Radiators4u
Cool valves, collected for free.
I ordered a set of valves from here, a nice modern design in a colour that perfectly matched my radiator which was great. They are quite local to me in Portsmouth too, so I managed to collect from the store to save on postage which was a bonus!
29 mai 2026
Réponse de Radiators 4u
Thank you for your fantastic review! We're delighted to hear that the radiator valves you chose were a perfect colour match for your radiator and that the modern design complemented your heating setup so well.
It's also great to know that our Portsmouth location made it convenient for you to collect your order and save on postage costs. We pride ourselves on offering a wide range of high quality radiator valves, designer radiator accessories and heating products to help customers achieve the perfect finish for their radiators.
We appreciate your support and look forward to helping you again with any future radiator or home heating projects.
Kind regards, Wayne, Radiators4u
Fantastic company to deal with
Fantastic company to deal with, sales guys were really helpful, we love our new radiators and the were very competitively priced, will definitely be using this company again for our next project.
8 juin 2026
Avis spontané
Réponse de Radiators 4u
Really appreciate the review Ricky.
We're delighted to hear our team was helpful and that you're pleased with your new radiators.
We pride ourselves on offering high quality radiators at competitive prices, along with expert customer service.
We look forward to helping with your next heating or radiator project.
Kind regards, Wayne, Radiators4u
Lovely radiators but disappointing delivery timescales
The delivery times were not great.
Last week, I received a text message asking me to select a delivery date by replying to the message. I did so and chose Tuesday 2nd. However, I received no further updates, so I called the office to confirm a delivery time. During that call, I was informed that the date I had selected had not been registered.
The delivery was rearranged to two days later and once again I had no communication so messaged again to ascertain a delivery time, to be told there had been a delay by DPD.
5 juin 2026
Avis spontané
Réponse de Radiators 4u
Thank you for your feedback Ann. We're pleased to hear you're happy with your new radiators but we're sorry the delivery process was disappointing.
We apologise for the confusion with your selected delivery date and the lack of communication regarding the subsequent courier delay. We understand how frustrating this can be when you're waiting for your heating products to arrive. I note these have now been delivered.
Your comments have been shared with our team as we continue to improve our radiator delivery service and customer communication.
Thank you for your patience and for choosing our radiators.
Kind regards, Wayne, Radiators4u
Purchased a lovely grey designer…
Purchased a lovely grey designer radiator that looks brilliant in my new kitchen - would definitely recommend!
4 juin 2026
Avis spontané
Réponse de Radiators 4u
Thank you Louise for your wonderful review. We're delighted to hear that your grey designer radiator looks brilliant in your new kitchen and that you're pleased with your purchase.
Designer radiators are a fantastic way to combine efficient home heating with modern interior style, and it's great to know that your new radiator has become such an attractive feature in your kitchen.
We appreciate your recommendation and are thrilled that you chose us for your heating upgrade. We hope your new designer radiator continues to provide excellent warmth, energy-efficient performance and stylish comfort for many years to come.
Kind regards, Wayne, Radiators4u
Great customer service
The radiator was delivered on time and looked excellent. Unfortunately, when the plumber arrived to install it, we discovered that the thread was faulty.
Despite this issue, I have given a 5-star review because the customer service was outstanding from the moment we reported the problem. Once the manufacturer had confirmed the fault, a replacement radiator was promptly sent out and the defective one was collected.
22 mai 2026
Avis spontané
Réponse de Radiators 4u
Thank you for your fantastic 5-star review Tom.
While we’re sorry that a manufacturing fault with the radiator thread delayed the installation, we’re pleased that our customer service team was able to resolve the issue quickly and efficiently. We understand how important reliable heating products are, especially when planning a radiator replacement or home heating upgrade.
Thank you for recognising our commitment to customer care. We appreciate your patience and are delighted that your new radiator is now ready to provide efficient and dependable home heating.
Kind regards, Wayne, Radiators4u
seriously heavy radiator
This was a seriously heavy radiator and your chap carried it up our steps. Thank you very much.
1 juin 2026
Avis spontané
Réponse de Radiators 4u
Thank you for your kind review Jullien. We're delighted to hear that your column radiator arrived safely and that our delivery team was able to help by carrying such a heavy radiator up your steps. We know that quality cast iron style radiators and column radiators can be substantial due to their robust construction, so we're always happy to provide excellent customer service wherever possible. Thank you for choosing us for your home heating needs and we hope your new radiator keeps your space warm and comfortable for many years to come.
Kind regards, Wayne, Radiators4u
Great products
I purchased an all white Ramone valve and it matches my column radiator perfectly. Very happy with my purchase, thank you!
8 mai 2026
Avis spontané
Réponse de Radiators 4u
Thank you Amii for taking the time to leave us a review. Great to hear that our all white Ramone radiator valves matched your column radiator perfectly! Choosing the right heating accessories can make all the difference to your home heating style and performance, so we’re pleased you’re happy with your purchase. We appreciate you choosing us for your radiator valves and designer heating needs, enjoy your beautifully finished radiator setup.
Kind regards, Wayne, Radiators4u
I bought the Ramone Textured Black…
I bought the Ramone Textured Black valves. I was really surprised by the quality. They were delivered early next day via DPD. Great packagin exactly what I needed.
23 mars 2026
Avis spontané
Réponse de Radiators 4u
Thank you for your fantastic review! We’re delighted to hear you were impressed with the quality of the Ramone Textured Black radiator valves. We pride ourselves on supplying high-quality heating accessories and stylish radiator valves that combine durability with modern design. It’s great to know your order arrived quickly with next day DPD delivery and that the packaging met your expectations. Thank you for choosing us for your home heating needs — we hope to help again with your future radiator and heating supplies!
Kind regards, Wayne, Radiators4u
Poor customer service
Ordered some standard radiator valves. Turned out they were the wrong ones (my own fault) and I was happy to pay the returns postage cost to send them back. Once returned, they refused to refund me for the valves, because the tiny box they came in (which I might add was already slightly damaged (torn), I had added some extra tape to, to help secure it and keep the items safe (which they ask you yo do), yet they wanted to charge me £10 for re-boxing. The box is literally tiny, and they'll likely have hundreds of spares in their facility. Also they claimed the valve was damaged and sent me a picture, which it looks perfect, can't see any issues. I only took it out the box and put it back again, but they claim damaged. So I can either pay to have a "damaged" item delivered back to me, which I can't use anyway, or they'll happy dispose of it for me (or put it in a new box and resell). Utterly disappointing experience with this company. Also their emails were so generic and robotic, there was no empathy, and nothing personable. Not the customer service you'd expect sadly. Won't use again.
14 avril 2026
Avis spontané
Réponse de Radiators 4u
Thank you for your feedback. We’re sorry to hear that you were disappointed with your recent experience, and we appreciate the opportunity to clarify the situation.
Firstly, we would like to clarify that our returns guidelines do not advise customers to tape or alter the original packaging. As outlined in our returns document, items should be returned in their original condition and packaging where possible, as this helps ensure they arrive back to us without issue. Additionally, if any damage is identified prior to return, this must be reported to us so that we can advise accordingly.
Upon receipt and inspection of your return, the valves were found to be damaged. We provided you photographic evidence of this at the time to demonstrate the condition in which the items were received. Unfortunately, once items are deemed damaged, we are unable to process a refund as they are no longer in a resalable condition.
You were offered the option to have the items returned to you or for us to dispose of them on your behalf and your instruction to us was to dispose of the goods.
We are sorry that this experience did not meet your expectations and we do take your comments regarding communication on board, as we are always looking to improve our customer service.
Sent wrong item
Ordered manual valves, was sent TRV valves which couldnt be used. When I called up they insisted they were manual, despite there being TRV instructions in the box and the original sticker on box stating TRV, which had been half covered by a new label. Had to return at my own expense, despite this being the company's fault.
12 mars 2026
Avis spontané
Réponse de Radiators 4u
Thank you for your review. We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
From the information provided, the item supplied should have been the correct product. However, we understand your concerns regarding the packaging and labelling, and we would like to investigate this further.
To help us look into this properly, please could you provide additional details, such as photos of the item, packaging, and any labels on the box? This will allow us to review what may have happened and address any potential issues.
We’re also sorry to hear that you incurred return costs, and we’d like the opportunity to review this as part of our investigation.
Please contact our customer service team directly so we can assist you further.
Frustrated and disappointed!!!’
I ordered a cast iron but there was confusion so I have a different type. Don’t know whose mistake this was. Both my husband and I were talking to company when ordering and we are convinced we remember specifically asking for a cast iron radiator.
There was more than one phone call and we were played back one call only.
We called the company so as to make it clear we wanted cast iron.
I have excepted this radiator as I have no choice.
28 janvier 2026
Avis spontané
Réponse de Radiators 4u
Hi Rosalyn, thank you for your review. I can see that we shared the relevant call recording with you in which your husband requested a column radiator and he provided the product code. Based on this information, we processed the order accordingly. We subsequently received an email from him confirming acceptance within the bespoke order confirmation. In light of this, we are satisfied that the order was handled correctly and in line with the information provided and confirmed. If you require any further information, please let us know.
If I could give 0 stars I would
If I could give 0 stars I would. Most disappointing customer service I have ever received.
Item was delivered on time, we ordered a £2000 cast iron radiator, it came in 3 parts. Plumber has just been round to fit it and we haven’t been supplied with enough parts to join the radiator together. Which means I now have to pay my plumber half a day rate, for absolutely nothing! Radiators 4 u couldn’t care less, apparently in their small print they don’t accept liability and offered us a bottle of wine or box of chocolates. Bit of a kick in the teeth when you’ve spent a small fortune on a radiator and paid £200 for a plumber and taken a day off of work. Let’s see how long it takes to get the parts that we need! I only wish I had read the reviews on here before using this shambles of a company!
28 novembre 2025
Avis spontané
Réponse de Radiators 4u
Thank you for your feedback. While we’re disappointed to hear about the service you received, we’re committed to putting this right and ensuring your situation is resolved. Please share your order details with us privately and we will look into the matter and advise on the next steps.
Ordered 6 radiators and still not…
Ordered 6 radiators and still not arrived . Very disappointed as builders leave tomorrow and we have to find another builder to install as they are off on another job. Asked for radiators to be sent next day and told sorry even though we have snow and no heating !!! They did another 4 days wait. We have been waiting for 10 days already … never again use this company as delivery
11 novembre 2025
Avis spontané
Réponse de Radiators 4u
Hi Diane,
Thank you for your message and whilst we understand the inconvenience caused attempts had been made to contact you to arrange a suitable delivery date for your order. We have explored various options to arrange an earlier delivery date but unfortunately nothing sooner than the secured date of Monday 24th November. We will continue to monitor your order to ensure that upon arrival you are satisfied with the goods.
No responsability whatsover
I ordered a radiator from this company but overall the experience with the company was pretty bad. I had to chase them several times to arrange and confirm the delivery. On delivery date, the radiator was left in the middle of the road not kerbside. Upon inspection of the goods, the paint on the radiator was smudged in several places. When I contected the company to complain about this their suggestion was to sand and repaint the radiator myself.
26 avril 2024
Avis spontané
Réponse de Radiators 4u
Hi Vlad,
Thank you for your review. I am also sorry to hear you have had such a poor experience with us.
I have taken the time to investigate this and am keen to talk to you regarding this challenge.
I have tried calling today and have sent an email.
If you could call me on 02394216216 I would be happy to discuss this in more detail.
Kind regards
Laura
Customer Service Manager
I know the reviews for Radiators 4 U…
I know the reviews for Radiators 4 U don't look that great and to be honest I was afraid to buy from this company because of those reviews. the radiators seem to cost more from this company than anywhere else. My Radiator arrived this morning with the feet and the thermostat and so far I am thrilled with the quality. the whole process and customer service were great and the delivery was easy. it's a pallet delevery so you'll need a friend to help you carry it which should be mentioned beforehand other than that beautiful rad great-quality. Once it's fitted I'll add more to the review the radiator has been fitted it looks great and heats the room nicely. Great product good company
5 mars 2024
Avis spontané
Réponse de Radiators 4u
Hi Glyne,
Thank you so much for this feedback - it's great to know you're happy with your experience with us! :)
We'll definitely pass your comments on to the relevant departments.
We look forward to seeing more updates as and when the goods are fitted!
Hope to hear from you again in the future.
Best Wishes,
After Sales
Rail arrived with a huge dent in it
Rail arrived with a huge dent in it, packaging was undamaged so the rail was packaged faulty. As we did not see the dent and scratches in the first three days (as we left product in the perfect packaging) no refund or return offered. Look at the Trust Pilot reviews where they have 1.8 stars out of 5. Lost out on hundreds of pounds as radiator can't be fitted and no help given.
6 février 2024
Réponse de Radiators 4u
Hi Katy,
We're very sorry to see this feedback.
Your goods were ordered on the 31st October 2023 and delivered on the 3rd of November 2023. You then reached out to us on the 5th of February 2024 to report the damage, which is 94 days after delivery.
You advised us that you had only inspected the packaging which did not show signs of damage, but you have not actually inspected the radiator itself.
We were advised you have kept the goods packaged up since delivery, until the 5th of February when you had a plumber on site for fitting.
You then followed up with an email where you have stated you were reporting the damage within the 90 days of the product arriving with you. Please refer to our Terms and Conditions below:
"8.1 You shall be deemed to have accepted the Goods 24 hours after delivery.
8.2 You should carry out a thorough inspection of the Goods within 24 hours of delivery and should inform us immediately of any defects or missing parts which a reasonable examination would have revealed. Written notification to us should be received within 3 working days of delivery of the Goods.
8.3 Where you have accepted, or it has been deemed you have accepted the Goods, you will not be entitled to reject goods which are not in accordance with the contract."
Despite your delay in reporting the damage to us, we have still reached out to our manufacturers to see if there is anything they would be able to do as a gesture of goodwill. We explained to them that you have stated the packaging looked intact so this dent went unnoticed.
Unfortunately they advised they would not be able to offer a replacement, refund or repair due to the delay in reporting the damage. We explained to you that our manufacturers hold the same policy as us - 3 days to report damage/missing parts or items - as the time window to investigate whether an issue could have occurred in transit or before despatch is very short. After a certain time, damage on site becomes a very real possibility.
You have not been able to conclusively prove that the radiator was delivered damaged, and that there was no damage to the external packaging. We have only received two images, both only showing the damaged fragment of the radiator, taken and sent to us over three months after delivery, and we have not received any photos of the packaging. At this time, it is not possible to prove the condition of the item when it was first received.
As we are unable to offer any further assistance with the damaged radiator ordered on the 3rd of November, we offered to assist in purchasing a new radiator with a possible discount.
We have also explained the difference between the time period for inspection versus our returns policy. We happily accept returns up to 90 days from the date of purchase (which you are also outside of), for any goods unused, undamaged and still in their original packaging. This does not in any way relate to the time window given to report damage or missing parts.
We have offered and supplied touch-up paint as a gesture of good will in order to partially alleviate the damage.
We will still be happy to assist in purchasing a new radiator should you wish to replace the one you've got now. Please feel free to reach out to us on 02393 162 169 to discuss.
Thank you,
Column Radiators 4u
After Sales
Extremely poor organisational logistics.
Heating Engineer Review.
1st time I’ve used this company & Last due To being unable to send the correct radiator end bushes which took 4 attempts and 2 weeks to resolve including 2 telephone conversations and email correspondence.
Ordered 1 column lacquered vertical radiator (nice finish) bushes arrived separately when trying to install I found 3 left side & 1 right side orientation, I was advised by phone these are packed elsewhere. I Asked for 1 right side and consequently received 2 left, emailed to advise of circumstance then received 1 left & 1 right in WHITE?,
Requested 1 right in lacquer then received 2 left and 2 right, I offered to return all the spares I’d accumulated but was advised to put them in my recycle bin, what a total waste.
I advised Sue who’d dealt with the whole process personally that fortunately this product was for my own property, had it been for a customer they’d have a totally different circumstance to deal with.
I was advised by Sue that the above was an isolated incident which I struggle to comprehend as they had 4 attempts to get it right, and on 3 attempts bushes where sent loose and not in original packaging therefore from their own stock.
Unfortunately for Radiators 4 u they have lost my future business to the tune of thousands of pounds, however
Fortunately I use another (Reliable) provider who include column radiators with bushes pre installed - What a fantastic Idea!! and get it right 1st time.
The above is based on true facts and therefore an objective/diplomatic account of dealing with this business.
17 octobre 2022
Avis spontané
Réponse de Radiators 4u
Hi Harry
Unfortunately the first time we knew about your challenge was when your review went live onto this site. We investigated this straight away and found that your original discussion was directly with the manufacturer and not us here at Column Radiators 4 U. Therefore we were not aware of this issue at all. We discussed this straight away with the manufacturer, who were very sorry for the issues you have faced. They also agreed that this should have been handled much better and they also should have informed Column Radiators 4 U about your issues. Therefore they have agreed to refund your order in full. I have called you in the meantime, explained in full and obviously appologised. This is not the service we expect for our customers. We have also discussed you placing a new order for one of your customers, and therefore we have opened an installer account for you. This will give you the added installer benefits and discounts on any new order you place. We hope that you are happy with the after care that you have received from us relating to this challenge, and we look forward to helping you with your new order, and working with us again on your new projects
Warmest Regards
The Operations Manager
Really disappointing service
Really disappointing service. We placed our order based upon the stated 2-3 days availability and it ended up taking nearly 2 weeks. Plus, what was most annoying was me taking 2 days off work unnecessarily for x2 'no show' deliveries ..was a case of third time lucky as they say! Guys, please just be upfront & honest with your lead-times.
5 octobre 2022
Avis spontané
Réponse de Radiators 4u
Hi Lawrence Thank you for taking the time to leave a review. I have had a look into this for you. I can see that you placed your order on Monday 3rd October. You then called on Thursday 6th, to check on your order so we of course checked with the manufacturer. They confirmed that same day that we can book your delivery for Wednesday 12th October which was a total of 7 working days, and yes you are completely right longer than advertised. I have also checked and we have only booked in one delivery with you which was on Wednesday 12th October, this took slightly longer because this particular factory agreed to deliver your order on their own vehicle. I cannot see that any other delivery attempts were organised or failed. However I can totally understand your frustration with the lead time. Im sorry to say that the manufacturer has taken longer with your order, and therefore the Commercial Director is having a meeting with the Manufacturer this week to address your concerns so that we can tighten the gap on any delays. Our aim is always to meet the lead time advertised and we are as transparent as possible. We apologise once again that there has been a delay with your order. Kindest Regards The After Sales Team
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