Railcard Avis 

Appalling problems with their software which they simply dumped on existing customers. Customer support merely got off the line using an excuse so we had to go through the process 5 times to get half a solution. Anything connected to rail travel seems to go wrong.

Terrible. We have paid for our family railcard. But yet every single time I have to download and new code. And they won’t accept a screen shot
I have never used worse technology in 2024

Great app and offers a good discount on long weekend journey!!

Absolute rubbish. Trying to renew my railcard via both app and website but just keeping getting a nonsense error message. It runs out on Saturday and I need to book tickets for an upcoming journey. I have tried to contact them but message says they will revert within TEN days. Railcard is a good deal until you have a query or an issue.

UPDATE 8/5/24. Tried logging into the website from a different device but it won’t accept my details. Tried the ‘forgot password’ route but they don’t send an email. It seems the only possibility is to call an 0345 number which is expensive. Looks like I will have to start again by buying a one year plastic card at a station. Absolutely disgusted with this website and app. I am not hopeful of getting any response to my email query.

UPDATE 9/5/24 - To my astonishment I got a response to my email query - of course blaming everything on my browser not their website or app! Advising me to do all the things I had automatically done before even contacting them. In the meantime, I found a way around this by buying a new railcard on Trip, where I usually by my train tickets anyway. I won't be using Railcard.co.uk again.

We ordered 2 senior rail cards, one arrived the other was 'lost in the post'. Railcard offered to reissue the card but refused to send priority mail. The delay meant that I lost the discount on a rail journey, though the cards were purchased a month in advance. They said not their fault the mail lost the card - well the rest of the world gets proof of postage so they can get a refund. Unhelpful and very poor service.

The card was easy to purchase and i was able to add my then partner on. I purchased a 3 year card. Unfortunately after a few months my partner and I split up. There is no way, even by contacting the Rail card company, to remove my ex. Only when I renew in 2¾ years time!!! This is ridiculous with it all being online it should be simple to do this!

I’m deaf mother, had used my disabled Person Railcard with my reference numbers 08ZNJ1216264970, my expiry 8th December 2024 for the first time joined in December 2021 for three years I paid £54. In 2023 25th April, it had happened the inspector took it my DPRC railcard when my husband used mine I didn’t know everything about information about person must travel with me - I’m confused which my friend explained me what does mean. My friend had been once happened didn’t know first time, then inspector gave back because he’s married surname as same way my husband. In facts, DPRC didn’t give me leaflets when they post me a letter with my first new railcard also they didn’t give me for my customer numbers. I always used driving to travelling to London for many years because my family lived there. And I decided need my break, I decided joined DPRC to use travel by rail 2021. In anyway, inspector young lady asked my husband to show his ID when show his train ticket, inspector stamp mark on his ticket proof. Not even fraud because he’s my husband. Inspector was showed him the message by her mobile but my husband can’t see clearly which his eye infected with blurred. (He travelled to London for Eye Moorfield hospital on that day) My DPRC card Inspector didn’t give back to him! He did told but inspector didn’t gave him in writing note for where she going to give who and where after he shouted to stop her and asked her for question. Fail, it’s lack of communication the inspector did not aware of deaf sign language needed using BSL cause he’s deaf father too. Inspector went disappeared at St Pancras! He find difficult person to communicate with inspector. I’ve many times conversations to the Rail team by via email/ chat/ with my daughter (hearing) use phone and went to tickets office for search my railcard but nothing there, it’s not lost property - it was inspector took it! DPRC department should have it if inspector know must return to DPRC because my name and numbers on railcard with logo DPRC. I don’t understand why how come impossible they said nothing to be found. Odd! I was struggling to find it since through until now today 5th April 2024. I’m now unsuccessful that Rail Ombudsman been investigated through with Rail team. They said Rail give goodwill gesture only £20 vouchers I’m not accept it. I spending £164 with print Adults been went to travelled as not DPRC I don’t have one which the ticket office asked me if I have DPRC, I replied ‘No, because inspector took it’. I using Note app text show them. They should own me £55.95 which 1/3 off I’ll work out maths deduct by website I screenshots online train times and dates with prices as one Adult how much worth and other DPRC how much worth and free replacement new railcard included my train tickets I gave to Rail and Rail Ombudsman everything I proof to show them. But the Rail still not accept it to refused free replacement new railcard and refused pay me. I was fed up, so upset and frustrated. I can feel still fought, no give up because I’m still current railcard registered my name until expiry as above. I have my reasons why Rail should their responsibility to train inspectors learn about aware of DPRC with numbers on card must give back to deaf person or given in writing note within how to support communicate for help. I am rightful to persuade appeal for owe pay me £55.95 vouchers and free replacement DPRC! I’m not pay fee £10 for replacement card because not lost or stolen it was Inspector responsible! My husband had purchased own DPRC railcard last February 2024 because important for him for Eye Moorfield hospital routine.

When I've used it for travel I have found it works as expected.
However, the digital side needs a lot of attention to get into the twenty first century. Transferring the card from one device to another needs the efforts of a full IT department - though Reilcard's helpline was very good. But the last straw is it doesn't work with Apple's wallet.

I am trying to book rail ticket online and I can't book it with my railcard added to get discount. It says on railcard that it's easy to change your ticket or refund. They have a pleasant customer service. I was charged 10 pounds for changing my ticket so that's not a refund. I am going to a ticket office in future. I did ask a station staff to do it on my phone. He kindly tried and couldn't do it! So he checked by ticket machine and said 'that's not right' and advised me to go to ticket office to make sure. So it's not easy to change. It's not easy to book online.

So I can't recommend railcard to people who are new to it, except if you have time to get counter staff to carry out the transaction.

I went to ticket office and it seems that was the discount! So it would be easier if you can see the price differences online, so you know your rail card had worked (for dinosaurs like me). For example Saturday travel was half price and after 9 was different which I had to find from ticket office human.

Terrible company, I’m actually not sure if it is legitimate.
I purchased disability digital card, which should arrived immediately. Money was taken away right away but 5 days later no railcard.
I’m waiting for the refund now, 5-10 working day. They need to be reported to trading standards.
Is Nation Railway really associated with this railcard?! Scandal

The network Railcard is a complete waste of money as it no longer gives. Discount on "advance fares" £30 wasted.

Went online and bought a senior railcard on 17 January . Book trains for 16 February
Got the email saying it would arrive in 5 working days .
Nothing arrived by 2 February, rang them and they issued a replacement.
Still nothing arrived by 10 Feb rang again they said wait until 13 feb then ring them for a refund and go to a ticket office and buy another .
Moral of the story buy one from your local ticket station if you want to be sure of it arriving .

I am locked in a renewal loop (oops, something went wrong...) whereby I have been given a download code but no way to get to a screen where I can enter it to actually download the card. 30 minutes into it and multiple accesses. Still no joy...

The TWO FOR ONE RAILCARD site is very immature

Photos very difficult to load. Before paying, an address was requested, but no space to enter it.

In feedback, as soon as you receive a code and enter it , it asks for another code to be sent. This happened six times before I gave up, as I decline to go round and round in an eternal circle...

Website broken, never fixed. The renew system doesn't work, it says there is an error and you have to repeat the same long process, and on the App it just redirects you there too.

Edit: BUY ON THE TRAINLINE APP, it works there.

I was disappointed to have failed 3 times to purchase a railcard through the website, simply due to technical problems apparently. That is always extremely irritating. However, a quickly answered call to the support centre connected me with a very helpful and professional agent who enabled me to purchase a card immediately. I don't mind so much when things go wrong as long as there is efficient support when it does.

Tried to renew my railcard, logged into my account “no rail card to show “
Reported I’m having difficulty renewing, had 2 emails back scrambled and unreadable and one saying there is multiple users using my email address!!
What’s going on??? Who do I contact???

Dear dear Railcard are just the pits. Just a dreadful site which cannot download a simple digital railcard. No way of contacting the railcard site, no email no tel number. There is no way railcard should get any stars they are just awful
If you want a railcard go down to the nearest rail station with your passport/driving licence and buy it direct

Trying to update/renew my Veteran's Railcard. Your IT system is clearly not user friendly and needs fixing ASAP. You have my cash but, as yet I have no Railcard. Very poor support. 'See it say it fix It'

Despite my mature age, I like to think that I am quite au fait with digital procedures and have built many websites using html coding. However, I spent well over an hour struggling to renew my digital senior railcard! I suggest someone looks into simplifying the online procedures.