Railcard Avis 

Despite my mature age, I like to think that I am quite au fait with digital procedures and have built many websites using html coding. However, I spent well over an hour struggling to renew my digital senior railcard! I suggest someone looks into simplifying the online procedures.

Doesn't work. Consistently.
Waste customers time - why are they allowed to continue to be this BAD?

Absolute shambles of a website you keep going round and round and round purchased senior citizens for £30
Does not show how up in my account have e mailed but no response I received an e mail which came into my junk
Folder saying I have purchased it
Looking at other peoples reviews must be the worst website on the internet I would give minus reviews if I could needs looking into from government or who ever approved this website is there an outside body who regulates this site would love know just looking for a rail card for senior citizens how very very frustrating anyone who suffers from anxiety will have to see Doctor just saying

I have been trying for 5 days to purchase a 3 year digital senior railcard and each time I get to the payment I get a message advising that something has gone wrong. I’m very competent with technology but Railcard need to resolve their technical issues. Having read many reviews I see there are comments going way back to 2021/2 complaining about the same problems. Cost of travel in the U.K. is extraordinarily expensive and these problems are totally unacceptable.

Well what a rubbish app. Want to store my Railcard in Google Wallet. Anyone know how to do this?

I found renewing and paying for both mine and my partners 3 years Senior Railcards on-line very stressful today.
On my first attempt to renew both in one go a message came up saying transaction had been unsuccessful and to try again.
I then renewed both separately – they showed up in my account but the 2 emails in my junk mail related to only one transaction.
Given this I decided to check my bank account and found £280 (£140 and £70 x 2) had been debited instead of £140.
The earlier £140 payment was and is still not showing in my Senior Railcard account and no email confirmation has been received.
On contacting Senior Railcard Customer Help Line the advisor was very helpful, contacted sales and I’ve been told £140 will be refunded but will have to wait 5 – 10 days.
But now after reading previous reviews I’m really hoping I do get refund and not have to speak to my bank!
I think Senior-Railcard seriously needs to review the on-line renewal process given this site is for older people and some ticket offices are permanently closing.

I was trying to download a digital senior rail card to my phone . It took me several attempts and a call to a very unhelpful helpline with no response. I was trying to input a code with the response that there was 'no associated digital device'despite the fact that I had downloaded to the same phone a year previously. I am fairly au fait with digital devices but I think for some older people the process would be fairly off-putting. There are too many steps to complete in my opinion.

All systems down. You can't buy or renew. But it's fine.....they will try to come back to you in TEN DAYS. HS2 money needs spending on this LMAO. Bit of a joke in this day and age isn't it?

Allways on strike at weekends .or next to no service .
Save your money go on bus .easier less hassle. I will never buy again

The website is totally and utterly useless and must have been coded by children.
Could not make a purchase even though the card details are correct.
Then tTold i had to clear my Basket and try again and the button to start this process does not work

Dread renewing every year. Each year Plastic Railcard comes to us photo-less. Takes ages to sort out and in meantime have to pay full for their mistakes. Informed that I MUST accept a digit al railcard as a resolve. Over 60. Not techi savi. The company could do with assessing the systemic problem and look for solutions. Any easy win for quality control

Would like to give a big thank you to your online helper name was Lance, he was a tremendous
help today in sorting out our two for one railcard,
He went the extra distance and ensured he stayed on line to make sure we had downloaded the correct app. Credit to your company, regards

This website is appalling, been trying to get a two together railcard for five days now without even being able to log in. I am using tesco vouchers which have to be used on the site and cannot be refunded if unused so am tied to this terrible company. Wrote to the customer service team who will get back to me within 10 days! Tried on a iPad, PC and phone none could log in you just get this supposedly jolly but very annoying ‘Oops something is broken’ message. Looking at other reviews if I wasn’t trapped by the tesco voucher it would be easy to buy one from one of the other train companies.

Absolutely terrible website, most links don't work or show a 404 error page. The fare discount calculators do nothing and present no discount to be able to check your fare. On a £13.20 fare it saved me... 20p! So much for the 1/3 off savings they claim. I have yet to see how that will ever be justified by the £30 card cost.

This company is more than eager to grab your cash, but provide basic to no support, their terms and conditions are broken or poorly explained, and the actual savings are wildly overstated. This website, its cards, and frankly the rail service itself, are not worth the time or money

I actually don’t think it’s worth my time renewing. I’ve never been so frustrated. According to the website I have bought my railcard but when I go into the App I don’t exist. So perhaps the authority could tell me how I prove that I bought the card.

Railcard disappeared from app and couldn't be re-added. When it came up for renewal website kept throwing up errors, irrespective of browser, cache clearance etc. Planned train trip cancelled anddriving instead. Garbage Garbage Garbage. Concrete over the railway.

Be warned! Would give zero stars if possible. Applied over a week ago, they say your digital card will be processed in 5 working days. They have taken payment but I still don't have the card. Emailing them gets a standard "we will get back to you in 10 days".

I last bought a Railcard 4 years ago (I lost money on it) and it was a bad experience then. I bought another today and nothing has improved. Obviously no money spent on developing their software. It comes across as a "couldn't care less" company.

Had no problems ordering and renewing my railcard. But saying that I would say having a railcard actually is pointless and does not serve much purpose as you would expect it to. Not sure what the rules are at other train stations but at mine you get charged double the ticket fare if you use your railcard before 9.30 am!! So regarding early work shifts what use is there in the railcard if I can hardly use it for my train fare to work!

I dread every year having to renew my railcard and this year is no different. Every year I eventually have to call them to sort it out. Renewed my card online and it says my new card is active but when I try to view it on the app only my only my old card is there asking me to renew! There is no option that I can find to enter my download code. I guess it’s another call to sort it out, frustrating and time consuming process.