This was a trip to the Harz Mountains in Germany, a very scenic destination. Unfortunately, travelling there & back turned into a logistical nightmare. Missed connections, route/destination chan... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of tr... Voir plus
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We are regular travellers with Railtrail. As always, excellent rail trips, hotel good. Fantastic scenery. Good service by the "baggage man" who couriered our suitases. Underwhelmed by the tour man... Voir plus
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I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in q... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Écrit par l'entreprise
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Coordonnées de contact
21 The Smithfield Centre, ST13 5JW, Leek, Royaume-Uni
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4,6
Excellent
305 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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First time using Railtrail
I booked online which was very easy and straightforward. There was a minor query which was resolved witha quick call. The booking was quick and efficient with very professional staff.
15 mars 2025
Réponse de Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Booking was fairly easy to follow
3 mars 2025
Réponse de Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on your future Railtrail Tour.
happy holidayan other booking made with Railtrail…
an other booking made with Railtrail and easy as normal with helpful staff.
14 mars 2025
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back on a Railtrail tour.
Very efficient but friendly and helpful.
3 mars 2025
Réponse de Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Superb service
Superb service - again! All the relevant information was given, in a helpful way. Also: a very prompt ‘phone call back about one specific query. Thank you, Marie.
5 mars 2025
Réponse de Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Booking online was smooth and…
Booking online was smooth and efficient. I hope the holiday is as well arranged
7 mars 2025
Réponse de Railtrail Tours Ltd
We greatly appreciate your five-star rating. We’re thrilled that you had a positive experience with us We look forward to welcoming you on your Railtrail Tour in 2025.
The booking was very good don't know…
The booking was very good don't know about the holiday yet as we haven't been will review when completed
25 février 2025
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve.
This was my first trip due to having…
This was my first trip due to having autism I was quite worried every on was so lovely and helpful I had a fabulous time have booked a new trip for September
7 février 2025
Réponse de Railtrail Tours Ltd
We are glad that you enjoyed your tour in February and have booked another tour in September. Thank you for you five star review it means a lot to us. We can't wait to welcome you on your tour later on in the year.
Easy to navigate
Website easy to navigate, had a couple of queries - easily remedied! Love the personal touch, thank you Phil for your help!
25 février 2025
Réponse de Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and our customer service team are her to answer any queries that you have during and after the booking process. We will always be here for that personal touch.
Really helpful staff that helped us…
Really helpful staff that helped us model the perfect girls break to Switzerland
4 février 2025
Réponse de Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. Providing exceptional experiences is our top priority. We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent
Excellent - notified me of the change of date, gave me £50 reduction and a further reduction as a loyal customer.
Roger
28 février 2025
Réponse de Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Réponse de Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on your Railtrail Tour in 2025.
Very quick response on booking queries…
Very quick response on booking queries :-)
Details and instructions after online booking send very quickly and easy to follow
24 février 2025
Réponse de Railtrail Tours Ltd
We greatly appreciate your five-star rating. We look forward to welcoming you on your Railtrail Tour in 2025.
Good rail holidaysClear instructions and full details of…
Clear instructions and full details of the trips
25 février 2025
Réponse de Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your upcoming Railtrail Tour.
No problems - just solutions!
So far I have only got to the booking stage of my holiday, but from the first phone call I have received extremely pleasant, really helpful and professional attention.I feel confident that the rest of the process, and the actual holiday will prove to be as equally well handled.
13 février 2025
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to welcoming you on your Railtrail Tour in the near future.
Special upgrade for a single person.
I attempted to book the tour of the Scilly Isles for July, travelling as a single person.
However, all single rooms had been allocated. The agent offered to contact the hotels and see whether I could be upgraded to a double.
This was agreed, but with a supplement being added.
I was happy to accept the supplement at this time. This upgrade was arranged very quickly.
I am very pleased with the outcome.
18 février 2025
Réponse de Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tours in the near future.
Excellent friendly service.
17 février 2025
Réponse de Railtrail Tours Ltd
We greatly appreciate your five-star rating. And look forward to welcoming you on your Railtrail Tour in 2025.
Travelling from NZ
Travelling from NZ and making arrangements from NZ was not difficult. Excellent communication and understanding of my particular position was appreciated.
3 février 2025
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share.
Easy to contact
Easy to contact, by phone; not a lot of those nowadays. It’s good to speak to someone and not have to play with the internet all the time.
28 janvier 2025
Réponse de Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. . We look forward to welcoming you on your Railtrail Tour in 2025.
extremely helpful telephone officer who…
extremely helpful telephone officer who made the booking painless and went over and beyond to accommodate our needs
11 février 2025
Réponse de Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. We look forward to welcoming you on your Railtrail Tour in 2025.
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