Rangecookers.co.uk Avis 

Excellent customer service from rangecookers.co.uk – I can’t fault them!

I purchased a Stoves Richmond Deluxe 90Ei range cooker in June 2025 as the central feature in a new kitchen. My old kitchen, which I inherited, was fitted with Stoves Richmond Deluxe dual-fuel rangecooker. This was the first time I had had a rangecooker and I was very pleased with the existing Stoves unit, already 12 years old when I moved into the house. So, when four years later in 2025 and planning a new kitchen re-fit, I chose a new induction Stoves rangecooker. My neighbour had bought a rangecooker from rangecookers.co.uk and highly recommended this company. I am so glad I chose to buy from rangecookers.co.uk.

I expected my new Stoves De Luxe Richmond 90Ei to provide the same standard of performance as the much older dual fuel Stoves model I gave away. Both the first unit and its subsequent replacement unit had major faults. The first unit had inaccurate oven temperatures, excessive fan noise, a cooling fan that ran for around an hour after use, a non-functioning fan in the tall splitter oven, and moisture leaking from both oven doors. The problems were reported through the Pacifica call centre used by Stoves but I repeatedly had to chase for updates and was not kept informed about repair reports, parts, replacement arrangements, or uplift times. I asked for help from rangecookers.co.uk and they were so helpful. They communicated with Stoves on my behalf and a replacement unit was agreed and installed in April this year.
The replacement Stoves unit resolved some issues but introduced a more serious problem: the tall splitter oven appeared not to regulate temperature properly and continued heating well beyond the selected setting, raising a potential fire-safety concern.

I couldn’t face the thought of trying to deal with Stoves again, so I asked for further help from rangecookers.co.uk. They negotiated the return of the second Stoves unit, a full refund and gave advice on a replacement. I choose a Rangemaster Classic deluxe 90 induction model. It's early days with this model but no issues to date and it certainly seems a more robust and better made rangecooker.

In this saga, I have experienced the extremes of customer service. I have experienced appalling service from Stoves, its helpline Pacifica and its delivery agent Expert Logistics and wonderfully helpful and prompt service from rangecookers.co.uk who have ultimately secured a satisfactory outcome for me. I want to thank those who have helped – Anna, Carl, Mike and a special thanks to Shannon. I can highly recommend this company.

Initial purchase process was excellent with a really helpful sales team - Michael in particular.

Install process was excellent too!

Since the purchase the aftercare has been exemplary, nothing too small for the team to deal with!

Highly recommended.

Amazing! First class customer service

My sample hasn’t arrived. I need a refund.

Awful experience so far.
We purchased a Falcon cooker through rangecookers.co.uk, which was installed in late March 2026. Upon inspection immediately after installation, we discovered that the cooker had been damaged during transit and/or installation. The issue was reported the same day.
Since then, we have been in regular contact with both rangecookers.co.uk and AGA Rangemaster, yet months later we are still waiting for the necessary spare parts to complete the repair. We have received several assurances and updates along the way, leaving us hopeful that the issue would finally be resolved.
Today, after eagerly anticipating the engineer's visit and waiting for over four hours, we were informed that the appointment would need to be rescheduled. The engineer had been significantly delayed and, to make matters worse, not all the required parts were available to complete the repair.
The cooker itself appears to be a great product, but the after-sales service and communication from both rangecookers.co.uk and AGA Rangemaster have been extremely disappointing. A straightforward repair should not take several months to resolve. Both companies need to seriously review their customer service and support processes.

Update: It is not range cooker shop’s fault re the problems. They did give financial compensation for initial delayed delivery. They did not reply to my email filling them in on ongoing problems though, I just see from their reply to my complaint that they have seen this. The real problem is with Falcon…
Steer clear of Falcon I'm afraid to say. I have been trying to get my Falcon Oven fixed by
Falcon/Rangemaster since last October (having bought it May 2026 with what was meant to be 2 months lead time but delivered 2 months late, Sept 2026) and I can only think they must be going under as I am having virtually non existent after care and service by them. My hob needs replacing and the wrong one has been delivered or it’s been delivered broken to their engineers 4 times now. The people they use to fix it do not communicate and keep ordering the wrong parts. The oven arrived cooking hotter at the front than the back (the engineer said this is a common problem) and this has still not been fixed, nearly a year later, despite someone coming out to replace a part very late in the evening last autumn. The doors are not adjusted properly so wonky and heat escapes at the bottom. the oven rattles. There seems to be no way to get to the bottom of these problems. I made the decision to go for such a premium oven as I hoped it might be a once in a life time purchase and I loved the look of it but now I can't stand to look at it with it's plank of wood where the hob should be. I've been cooking on camping stoves since last October and can't find a way forward. I hate to write this as I don't want them to go bust as then there really never will be any way to get it fixed but please steer clear at all costs if you value your sanity! I have spend hours upon hours on the phone and writing emails and they as a company just do not function, just like their ovens.

Love the cooker didnt love how long the setting of the delivery and then even though we paid for installation they didnt send the installation person that day..

Rangecookers have the best showroom, with the largest election of cookers that I have come across. When you visit the staff make you feel free to take as long as you want looking at the various ranges. They are helpful, knowledgeable and generous with their time and expertise.

My buying experience from Rangecookers was outstanding from beginning to end . The ordering process was made easy by Shannon who provided expert help and advice (I had many questions!!!) The lead time was explained fully to me and delivery was efficient and seamless .I am absolutely delighted with my ILVY cooker/fridge and hood .....

I bought a brand new DeLonghi cooker from Range Cookers but for some reason was not igniting properly; Ms Shannon Hay together with Mr Steve Richardson of DeLonghi did their best to resolve the issue. Unfortunately, it was not resolved and had to be returned. In their kindness and for what they stand for, gave me a much better upgrade without any extra charge. And so much so they also contributed to my Gas Engineer's costs of disconnection and reconnection. I can't thank them all enough for theirs upholding their gold standard of pristine customer service. Many thanks for all your help. I would highly recommend Rangemasters in a heartbeat. They are simply the Best!

Shannon and Anna are amazing. The company actually cares for its customers. Had an awful experience with the cooker I bought (through no fault of the company) - Shannon did everything possible to ensure everything was replaced , did the chasing and keeping us updated , the same with Anna. I would recommend them purely based on the service I have received. Thank you Shannon and Anna.

Excellent customer service. Bought belling cookcentre 110 d/f range 15/04/26 Anna went through everything with me, even got delivery date changed to suit my requirements.
Then it all went pear shaped!!!
Delivery company 'Expert' sent a message on 2/5/26 Saturday afternoon to say they would be in touch about pending delivery on Sunday 3/5/26. 6.24am Sunday morning text message arrived saying item would be delivered between 8:38 & 12:38. Why so early Sunday morning sending messages and calling? Then AO turn up with my range at 10am. I must admit I was seething mad, i know I could buy the range at a reduced rate from AO, however due to my last experience of AO goods, no thank you. I was then convinced as it was AO delivery van and AO liveried men that the goods were from AO.
I have spoken with Mark (manager) at Rangemaster today (poor Mark got both barrels from me as I was so cross) he has assured me I have bought my range from Rangemaster and not AO. It seams Expert Logistics has been bought out by AO so they are doing logistics for other companies…this is not a good look for the other companies …especially like me having had prior issues, plus the customer service from these logistics is not good. Who sends messages before 8am on weekends. I guess their motto is I’m up, everyone else up!
Thank you Mark for your help and understanding. Everyone at your shop does give excellent customer service. I would highly recommend Rangemaster your product knowledge and customer service are excellent.

Went completely out of their way to help, even recommending third parties when they themselves couldn’t help. Highly recommended them

Excellent service, very friendly helpful and knowledgeable staff. Timely delivery, thank you

The Rangecooker is an exemplary piece of equipment. The workmanship is first class. Once the sale was agreed a delivery date was given and it arrived as agreed. The delivery driver and mate were very friendly. I would not hesitate to recommend this company

Fantastic experience with this shop. I rang for assistance and found the them extremely helpful—nothing was too much trouble, and they clearly know their products inside out. The cooker is beautiful, stylish, and very easy to use, exactly as what was described. I would definitely shop here again and would highly recommend them to anyone struggling to find the right appliance as they make the whole process easy and provide expert guidance every step of the way.

I did a lot of research and contacted several companies before settling on Rangecookers.co.uk. Right from the outset, I was impressed by the responsive, kind customer service - whether by e-mail or phone. When an issue arose with my installation (which wasn't the fault of Rangecookers.co.uk or of the Bertazzoni-approved installer), Rangecookers.co.uk were sympathetic, helpful and proactive. It took a while to get sorted but eventually, it was and that wouldn't have been possible without their continuing help and support. Shannon is a legend and Anna is awesome too. They went over and above the call of duty and this is a company I absolutely trust.

A bright shining light in the Ranger Cooker arena. Providing an exceptional level of customer service and advice after encountering significant issues with the manufacturer of our chosen new range cooker. Would definitely recommend this firm to anyone looking to purchase a ranger cooker.

Anne was very helpful. Checked stock and gave me all the information I needed. Took my order over the phone. Now waiting for Cooker company to let me know when it is coming.

I have heard nothing from the delivery company and on four separate occasions have been put on hold for over 10 mins. They are well over the 10 days delivery time yet have not reached out to me nor are answering the phone.
Terrible service!!
Charles Lawson