Raymour & Flanigan - Natick Avis 

Scott was wonderful. No pressure and we wanted to be in and out of there because we knew exactly what we wanted. He showed us the showrooms we went through them and he knew how to talk with us instead of at us. And so we were in and out of there in 45 minutes with the purchase of a sofa bed and a bureau. That’s what we like… And no pressure sales person And he had a great personality as well.

Great staff. Not pushy, but genuinely helpful when you needed it. Good prices, good quality merchandise.

Professional help and not too pushy! Frank was super helpful as well as Michelle.

Everything that could go wrong went wrong, except for a good in-store experience. I took a day off from work. Waited for my delivery. It was canceled last minute due to missing parts. Received a bed that was falling apart, poorly put together squeaking. The replacement had a big gouge in it, and you could cut your finger on it. I was supposed to receive my nightstand, but that didn’t happen with the first few orders when I finally received it. It had multiple scratches. I will never order from the store again and I’m still waiting for a technician to set up a service appointment to fix the damage furniture that I received. If there is a quality control inspection of furniture before it is delivered it is not working well there is no excuse for shipping this type of material with poor quality and scratches and damage.

Great quality, great price, knowledgeable sales people

Matt was fantastic. Knowledgeable and helpful. When I purchase again I will ask for him. Great experience

Kevin is great to work with
Asset to your company
Phil

Made my purchase easy. Sales person was very helpful and very patient. Prices good.

The service was excellent. We found exactly what we were looking for, and all of our questions were answered thoroughly. The representative who assisted us was very friendly, knowledgeable, and professional. We are very happy with our purchase and truly appreciate the outstanding customer service.

The service was great. Carl Latortue was kind and patient. I was there to purchase a counter height table and ended up purchasing a chairside table as well.

Daquan at the Natick store was excellent! Very nice and knowledgeable. He made our buying experience enjoyable.

Aubrey was awesome! He assisted us with patio furniture. He was knowledgeable, professional, and friendly. Employees like Aubrey elevate the shopping experience. Thanks for the great service!

Matty G was very helpful and knowledgeable.

From the moment we walked in the store, the salesman, Matthew, was very welcoming and helpful and friendly. No matter how many questions we asked him, he was very patient and answered every question and was very helpful. We feel like we chose the perfect chair for us, and he and the store manager were wonderful and gave us the best price and did all that they could to get us the chair as quickly as possible. We would definitely go back to this store for future purchases.

Great no pressure service, sales staff looked for discounts

First, it seemed ridiculous and was inconvenient that I had to go to the store in person to order a simple metal bed frame. Why couldn't I order and pay for it online? Second, the very nice person who helped me had a terrible time with the technology of inputting my order in his tablet--he had to get another tablet when his didn't work, and the ordering process for him seemed overly complicated. When I went to check out and pay, their payment machine wasn't working initially! They definitely need a technology upgrade over there. Sometimes I miss the days of pen and paper! The whole thing took much more time than it should have, and was anxiety-producing, since it took me away from my disabled husband for longer than I had anticipated.

DJ was great when he took my call, was very timely in his follow up, had everything ready when I arrived at the store earlier today and the whole transaction was completed in under an hour.

DJ made it easy and was very helpful and knowledgeable. I can't wait to get the bedroom set.

Rob was amazing to work with! He was very informative, honest and worked with my aunt and I to find all that we needed. It was calmest and easiest furniture purchasing experience I’ve ever had. I will definitely be back and recommending this location to others! Thank you!

Carl was amazing. Best customer service I’ve received in years