Raymour & Flanigan - Syracuse Clay Avis 

It was nice to be able to walk around and explore without being disturbed by a sales associate, but also when I was ready to make a purchase there was one waiting to help .

Tom was the best! He showed me so many options to help me find exactly what I wanted, and ended up finding s manufacturer that offered so many customizations that I'm confident that what I ordered will be a good fit. He knows his products and represents your company very well.

Easy for me to search for what I was looking for, review ratings and specs, and make my purchase decision. Communication has been great so far in terms of delivery.

Excellent customer & shopping experience! Good quality furniture at affordable prices that last for years of enjoyment.

I ordered on line and paid for it on line. So easy. I was then sent an email with delivery times and date (the following day).

We had a great time with very informed salesmen. A great purchase with a very good experience. Thank you to the movie star.

We have had an ongoing issue with a recliner we purchased back in September 2025. The recliner was delivered in late October 2025. From day one there has been an issue with the mechanism. The service technician has been to the house twice. There was a part placed on order. I have called customer care a number of times, left messages, etc with no response.
I stopped into the Liverpool NY store and spoke with customer care. I was supposed to get a return call that day with an update. No call back!
I'm giving one star only because the customer care representative was nice.
I'm sure nobody will review this comment, but you sent me the link to leave a review.

Very helpful salesman.

The company can improve by not ripping people off and denying their Platinum Protection Claims.

What's the point of paying all that money for a 5 yr plan for the couch to break before a 1 yr u use the 5 yr plan yet u can't use it again if that same piece breaks again.???? Then I gotta pay $75 to have it delivered after paying almost 5k for the couch. I'll never buy from yall again.

We told our salesman, Jerry Hunt, exactly what we were looking for in new living room tables and entertainment center, and he immediately showed us more than a few options with no hesitation. We were able to pick out 4 really nice pieces and were done in probably no more than 20 minutes.

Ordered king size bed frame almost one month ago and still not in stock after I drove to warehouse to pick after being told it was in and ready to be picked up Originally was told it would in 5 days after purchase. Same excuse after numerous calls - it will be in end of week… Now they state early January to be back in stock. Requested refund and receipt list couldn’t do because it’s an online order. Ridiculous and wasn’t even offered a slight remedy or consolation.

Brie was extremely professional, knowledgeable and courteous! A pleasure to work with.

Lori Isabell was very helpful and understanding of what we were talking about and looking for and that was a blessing for us Thank you so much for your time and patience with us

Salesman was especially friendly, courteous and knowledgeable about our purchase.

I walked in knowing specifically what I wanted. Jerry Hunt was personable, pleasant and so helpful..Directed me to what mattress and adjustable base thar was in my price range and was all set in less than 30 minutes. I would definitely recommend Raymour and Flanigan to friends and family. Thank you!