Tom was a great listener and helped me find the perfect bed set up to be prepared for my husband to come home from rehab! He gave me solid advice about the products that I wanted and informed me about... Voir plus
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Lisez les avis des autres
The salesperson showed us all the chairs that met my criteria and knew the store layout well, so I could be confident I tried all the options before making my decision.
Tom was the best! He showed me so many options to help me find exactly what I wanted, and ended up finding s manufacturer that offered so many customizations that I'm confident that what I ordered wil... Voir plus
Bought a headboard and footboard for my king size bed the footboard was wiggly they came out and replaced it saying the plastic bolts did not hold! Now it is happening again obviously defective and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin d'ameublement et de décoration
- Décorateur d'intérieur
- Magasin de matelas
Écrit par l'entreprise
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Coordonnées de contact
4000 State Route 31, 13090, Liverpool, NY, Etats-Unis
- 3156223836
4,4
Excellent
191 avis
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Réponse de Raymour & Flanigan - Syracuse Clay
Dear Deborah,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jerry provided you with excellent customer service. We will be sure to pass along your kind words to him. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Website would not accept payment…
Website would not accept payment repeatedly for my mother. I used my own to purchase and was sent a text message with a link from R&F asking for my personal info included social security information which I never provided in the first place. When I called the store to ask what the text was all about, they basically said they didn't know and to disregard. Left feeling like my personal information was not safe after this transaction, and the employee went to no lengths whatsoever to reassure me otherwise. Couch is scheduled for delivery in two days, and I'm hoping that goes well...
13 juillet 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hi Aaron,
Thank you for taking the time to share your experience. We're sorry to hear about the issues you encountered with our website and the unsettling text message you received. Your concerns about personal information security are completely understandable, and we apologize for any distress this may have caused.
We strive to ensure that all our customers feel secure and supported throughout their shopping experience. It's disappointing to hear that our team did not provide the reassurance you needed. We will certainly address this with our staff to improve our customer service.
We hope your couch delivery goes smoothly and that you enjoy your new furniture. If you have any further concerns or questions, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Customer Care Team
Fast and easy ordering process and
Fast and easy ordering process and, based on past experience, quality furniture and delivery/setup.
29 mai 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Steve Boulay We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
We went to R&F specifically to see if…
We went to R&F specifically to see if we could find a leather recliner with remote control. My husband is having trouble with his hands. Tom Seaver was our sales person. He knew exactly what we needed and took us directly to the recliner that we ended up purchasing. He showed us all the amazing features. Our chair was delivered within days, according to our free schedule. We love the chair and Tom was great. We can always find exactly what we are looking for at Raymour & Flanigan.
22 mai 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Irene Quinlan We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Lori was very helpful
Lori was very helpful. She researched the item we needed and processed the sale accurately. Overall great experience.
26 mai 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Ray H! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Mattress and adjustable bases
My salesman was very knowledgeable and helpful. He listened to all my concerns and took care of all of them. He went above and beyond to address all of my concerns.
23 mai 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Gary Pooler! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
King size bed purchased two years ago…
King size bed purchased two years ago has completely fallen apart. I did not buy extended warranty so I am stuck (and still paying). I am definitely not thin but I am less than 240lb == the bed should not have completely collapsed within two years of purchase. Zero stars.
11 mai 2024
Avis spontané
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Donald Kelly! Thank you for your feedback. We sincerely apologize for the issue you are experiencing with your furniture. We'd be happy to get this resolved for you!. Please email us a brief summary of the issues to rfcare@raymourflanigan.com and a leader will reach out shortly. Thank you!
Réponse de Raymour & Flanigan - Syracuse Clay
Thank you so much for your review, Robert! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Pleasant and fruitful day looking for our furniture
Tom was an excellent guide to all the areas and items we were looking for. Once found all the nuances about our selection were discussed. Jennifer was also pleasant to deal with when the purchase was completed
21 avril 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Thank you so much, Charles, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Greg
Greg, our sales representative, allowed us to look at the floor without being overbearing. When we had questions he enthusiastically researched the products and did not try to upsell us. We appreciate it.
14 avril 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Thank you so much, John, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Shopping for a New Mattress
Lori was very friendly and professional. She answered all of our questions. She gave us several options to consider and did not seem pushy. The store is very inviting and a pleasant experience.
6 avril 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Cindy Lake! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Great service
6 avril 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Blaga Asprovski! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Five stars
We were welcomed as soon as the door opened and from there on the experience was top notch.everyone was friendly but not over bearing .once they knew we wanted solid wood we were showed the perfect dinning set the chairs and bench are made to stand up to everyday use
25 mars 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Thank you, Sharon, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
AJ was an excellent salesperson who let…
AJ was an excellent salesperson who let us explore but also listened to our needs. She came up with an alternative we didn’t consider. She was excellent! No pressure, just cordial and helpful.
19 mars 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Keith Parsons! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Salesman was amazing.
Salesman knew exactly what I wanted. I told the salesman exactly what I needed & wanted in a loveseat & he showed me many loveseats that fit my criteria. I did narrow down the piece I purchased. I tested out every display model to make sure it fit my disability. Very pleased.
18 mars 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Shirley Wallace! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Good Experience
Greeted pleasantly at the door, sales person helped us find what we were looking for without being intrusive.
17 mars 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Thank you so much for your review, Mike! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Jim was excellent as he showed us…
Jim was excellent as he showed us different sofas and chairs for our new living room. He was patient, friendly and knowledgeable.
27 février 2024
Réponse de Raymour & Flanigan - Syracuse Clay
Hello Gary Allen! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Patrick was great!
Patrick was great! Very informative, patient, attentive, answering all our questions… can’t wait to go back and see Patrick next week to order our new living room furniture!! 😃
26 février 2024
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