Regent Holidays Avis 

682
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent holiday to Svalbard arranged by Regent Holidays. Great trip. We went for the 24 hour daytime, passing the 80 Deg Latitude and a low expectation of seeing wildlife after all its nature. But w... Voir plus

Noté 5 sur 5 étoiles

Everything went like clockwork with all the travel arrangements. Very good hotels in perfect locations. We had the Bradt guide with us and noticed the author's name Neil Taylor who had worked with R... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have just returned from a wonderful trip to Uzbekistan. As well as the Silk Road cities we explored Nukus and Termes. Very few tourists visit these areas; well worth the adventures there. Regent Ho... Voir plus

Noté 5 sur 5 étoiles

Carl Meadows was extremely helpful in providing information about Uzbekistan. I had a lot of questions as to whether the tour would be suitable for me. As a mature traveller there are always concerns... Voir plus

À propos de l'entreprise

  1. Fournisseur d'excursions culturelles

Écrit par l'entreprise

Specialists in the alternative, Regent has been pioneering travel experiences since 1970. With Regent, out-of-the-ordinary comes as standard and you will learn first-hand about people and places that others have only heard of.

Regent Holidays

Écrit par l'entreprise

Over 45 years experience
Knowledgeable & experienced Travel Specialists
Tailor-made holidays & small group tours
British Travel Awards Winner 2017

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

682 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(682)

117 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

15 hour days are to much

15 hour days are to much.
Monasteries we should have visited were closed.
The date we were advised to travel on meant we had a Monday with all the museums were closed.

2 août 2026
Avis spontané
Logo de Regent Holidays

Réponse de Regent Holidays

Dear Diana,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with aspects of your holiday.

As acknowledged in our email to you, we are currently reviewing the details of your complaint internally, including the concerns you have raised regarding the itinerary, opening days and the length of the days involved. We will provide you with a full response once we have completed our review.

We appreciate your patience while we investigate this thoroughly.
Kind regards, Customer Resolutions

Noté 2 sur 5 étoiles

No attention to detail

The travel agent failed to include breakfast in the booking of the hotel, failed to tell us that the hotel had no functioning bar, lounge, no room service, no restaurant. The agent failed to include the two options on the visit to Sky Lagoon - important - as one of the party had had surgery. The agent failed to reserve seats on the return leg of our flight. I will be using Trail Finders in future

26 juin 2026
Avis spontané
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Réponse de Regent Holidays

Dear Katherine,
Thank you for taking the time to leave your feedback.

We were naturally disappointed to read your review, particularly as we had the opportunity to investigate your concerns in detail following your return.

As discussed during our correspondence, we acknowledged that aspects of your booking and holiday experience fell below the high standards we strive to provide. I'm pleased that we were able to rectify the breakfast on the spot. We sincerely apologised for this and, following our investigation, agreed a compensation payment which we were pleased to hear you felt was a fair resolution.

Whilst we appreciate that this has not changed your overall opinion of your experience, we would like to thank you for allowing us the opportunity to address your concerns. Your feedback has been shared internally and has helped us review our processes to help prevent similar issues in the future.

We wish you all the very best with your future travels.

Best wishes,
Customer Resolutions

Noté 5 sur 5 étoiles

Everything went like clockwork with all…

Everything went like clockwork with all the travel arrangements.
Very good hotels in perfect locations.
We had the Bradt guide with us and noticed the author's name Neil Taylor who had worked with Regent Travel!

1 juillet 2026
Avis spontané
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Réponse de Regent Holidays

Dear Raymond,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you had such a positive experience and that everything met your expectations. I'll be sure to pass your kind comments on to your travel consultant—they'll be thrilled to receive your feedback. We hope to help you plan another memorable holiday in the future.

Best wishes,
Gemma – Customer Resolutions

Noté 5 sur 5 étoiles

I requested what we were looking for…

I requested what we were looking for and they delivered. It was a great holiday. Will use Regent Holidays again.

14 juillet 2026
Avis spontané
Logo de Regent Holidays

Réponse de Regent Holidays

Thank you for your fantastic review. We're so pleased to hear you enjoyed your holiday and that our team helped make the booking process smooth and enjoyable. Your lovely comments mean a great deal to us, and we look forward to welcoming you back again soon.

Best wishes,
Gemma – Customer Resolutions

Noté 5 sur 5 étoiles

Well arranged and most enjoyable…

Well arranged and most enjoyable privately arranged trip to Riga and Jurmala in Latvia.
Neiburgs Hotel in Riga was exceptional.
Everything turned out very well (except cold & wet in Jurmala. Can't blame Regent for that!

15 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent holiday to Svalbard arranged…

Excellent holiday to Svalbard arranged by Regent Holidays. Great trip. We went for the 24 hour daytime, passing the 80 Deg Latitude and a low expectation of seeing wildlife after all its nature. But we came home having seen polar bears, whales, reindeer, arctic foxes, puffins and much more. No hesitation recommending this holiday company.

16 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Norweigan islands summer trip

We are a family of 4 with 2 adult children that wanted an outdoors/nature/ high quality holiday - we had really good discussions with the Regent team (Moa ) about Norway. The assembled itinerary was spot on with a mixture of high quality, stunning scenery, nature, and a Nordic experience. We did Bergen, Vesteralen archipelago , and Lofoten islands via car, plane and train. The whole thing was high quality a d the communications levels, advance information, and in- holiday support was exactly as we needed. We had some changes to plans right at the last minute ( family bereavement) and the team helped to change my travel plans to allow me to join my family part way through. During the holiday a planned whale watching trip also got cancelled because of weather, and the Regent team were very proactive in sorting out a good alternative in super quick time. All in all I would recommend the service / quality of Moa and the rest of the Regent team

7 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Norway in a nutshell

Itinerary was spot on. We were lucky with the weather blue skies for 6 days which made each trip we did more stunning than we expected. Norway in a nutshell trip was great and well organised. We stayed in Flam for 1 night would recommend at least 2.
Only downer was delays with SAS airlines at both ends.

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Moldova - off the beaten track

Just back from a week in Moldova. I met very few other tourists so the experience felt really authentic. Recommend touring the vineyards and staying eco villages. The birdwatching is fabulous. A day in Transnistria is extremely interesting.

7 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Great Slovenian fly-drive

Great, very different locations to give us a flavour of the country, Slovenian. Accommodations were equally very different and of a high standard, including one small apartment. The hotels all made us feel particularly welcome. Being met at the airport and taken into Ljubljana and handover to the pedestrian precinct “Kavalier” cart worked exceptionally well. At all times we felt looked after

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Carl Meadows was extremely helpful regarding Uzbekistan

Carl Meadows was extremely helpful in providing information about Uzbekistan. I had a lot of questions as to whether the tour would be suitable for me. As a mature traveller there are always concerns about mobility and so forth, so that you are not going to spoil your, and fellow travellers, experience by not being able to keep up. Regent is arguably the only travel company who has this refreshingly honest way of informing you. There was no pressure to book. I can now process all the information and make a much more informed decision.

13 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Really amazing holiday to Iceland

Really amazing holiday, perfectly arranged by Regent. We made them work hard to come up with a tailor-made holiday for us, we had a lot of exacting demands, but they rose to the challenge and we got the holiday of our dreams. This is our second holiday with them, and it won't be the last

25 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Greenland Trip

After a fantastic holiday in Greenland our journey home was disrupted by bad weather meaning flights home were cancelled twice, first for 2 days and then for a further day. Regent stepped up and organised alternative accommodation for us and alternative flights that were outside the remit of the airline who cancelled the original flights. Excellent service in a difficult situation

12 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Extraordinary adventure in glacial Greenland

Everything about our Greenlandic adventure was utterly extraordinary and we loved every second spent in this glacial landscape. Kayaking around enormous icebergs, watching humpback whales within a few meters of the boat and navigating through sea ice to reach calving glaciers. We equally valued meeting the kind, resilient and enormously welcoming Greenlandic guides and learning about their history, culture and current lives. Many thanks to Robert Longstaff for sharing his knowledge and love of this remarkable country and putting together such an excellent itinerary, which included the superb Arctic Hotel & restaurant overlooking the Disko Bay in Ilulissat.

7 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Regent Travel Norway Rail &Sail

The representative we dealt with was friendly, helpful and knowledgeable.
The itinerary was very good and covered a lot of Norway by rail and an overnight cruise. We chose to extend the trip by a couple of days and this was no problem.

11 juin 2026
Avis spontané

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