Reliable Property Group Avis 

Buying our first property and reliable property group were so helpful with the many questions we had which helped with a smooth transition in our buying process. We had hiccups with a previous company which caused delays and the entire team here were so fast and efficient in booking a date for the survey and getting the report back to us. Also the report was detailed and included all the info we needed or were worried would get missed. So happy with the service we received, I would definitely recommend especially if you are a first time buyer. Thanks so much Monique, Jordan, Natasha and the wider team at Reliable. Absolute life savers!

Very quick at providing the report, which was detailed and they even were willing to have a call to discuss some of the points in more detail afterwards. I would recommend this to anyone looking to carry out a homebuyers report.

A house purchase survey should be straightforward as this is our single most expensive purchase.

The Reliable surveyor failed to report correctly on part of my house, resulting in more than £10,000 of unexpected repairs.

The Principal Surveyor re-inspected and admitted that the report was incorrect. Then the company turned on me, refusing to take responsibility, apologise or ever return a single phone call.

Absolutely no effort was made toward an amicable solution, responding that as we could not agree then I should arbitrate - which in is incorrect as they should have explained that adjudication is funded by the company and free to the customer under RICS.

Eventually, I was invited by Jordan to join a resolution call with the CEO. It was an ambush with a solicitor who was not even aware of my case. The solicitor emailed me that he was not formally instructed to handle anything—making this a scare tactic.

I submitted a GDPR SAR, which was not responded to. The ICO upheld my request, and we moved to adjudication. Neither side is allowed to share the result of the adjudication as we are bound by confidentiality.

I've exhausted every available route for an amicable resolution and failed. In March 2023, I gave up.

Before engaging in a survey, it’s worth considering if you’d be better off using common sense, a friend and a camera to look at a property. Pay for a damp survey and insist on an electrical safety certificate + heating service before moving.

I would not recommend Reliable Surveyors (part of Reliable Property Group) to anyone. My experience has been an expensive and stressful disaster.

We had a survey undertaken by surveyor Odiri Itoje from Spectrum Property Services through reliable property group. She missed significant damage to our roof which led to a huge roof bill within 6 weeks of moving in to our house (less than 3 months after survey undertaken). We are first time buyers and this has caused a huge amount of stress and expense and has completely ruined the experience of buying a new house.

I had my survey conducted by Kim. She got my report out within days of inspecting the property. The whole team were friendly and answered any quires i had.

Without doubt, Reliable Property Group are the BEST company I have ever used for my home survey. The staff are SO polite, and the survey itself was conducted within just 2 days of me getting in touch! I cannot rate this company highly enough, they take a lot of pride in serving customers and the entire customer experience was FANTASTIC!

Professionalism at the highest standards. Alfie was knowledgeable and clear with his information that he provided. I had great communication both written and over the telephone and would look forward to dealing with yourselves again in the future. Highly recommend.

This was not the first time I’ve used Reliable. The whole experience was hassle free. I received a call from Mr. Kings the day after the inspection. The report was comprehensive, with photos (and caveats). They identified some issues which required further investigation. We were able to negotiate a discount with the seller. All in all, they saved me a pretty penny. Thank you Reliable.

Had a fantastic experience with this company. They were not aggressive in they sale. At first I spoken to Jordan and he was very helpful. Joshua King did a wonderful job with the report. He included photos, and called me after the survey to discus it. He emailed the survey report that afternoon. I would highly recommend the Reliable group and Joshua King.

I had done a home buyer survey with Kim Ding. She is very professional, quick to respond to inquiries and thoroughly explained to me the questions I asked.
Thank you.

Jordan Lee-Hixon and his team were helpful, quick to respond and explained any queries I had. The report produced from the inspection was highly detailed and of a high quality. Great service overall and will definatley be using them for future.

They were amazing in explaining what survey I needed, and got me booked in straight away. Can't fault the survey - highly recommend and reliable.

Would recommend this company for anyone needing a survey! Whole booking process was made simple and easy by Jordan - can't fault anything.

Amazing service! Jordan Lee-Hixon helped me with locating a surveyor within a very short time scale. The survey was completed to a high standard with detailed pictures which helped us finalise our purchase. Definitely would recommend

The service received was elite. I dealt with a gentleman named Jordan Lee-Hixon, he was thorough and explained the process with clarity. Would definitely use this company again!

Did full report which was delivered a bit late but didn't mention a hole in the roof, and severely degraded ceiling / wall.

There were like 100 photos of every slight defect (which is good) but no photos of this very real defect, very observable by just looking upwards above the electric board.

I complained and they told me that this was not their problem because their report said to hire a roofing contractor to evaluate the roof because of general poor condition, and lots of general statements that I should hire someone else.

The response didn't address the ceiling and wall wetness damage which was missed.

What more could you ask for? Genuinely lovely staff that are patient, not pushy when scheduling the survey and a punctual surveyor that gives you a thorough report after 2 days, all at a reasonable price.

Really quick to reply to emails, really efficient at arranging the survey and produced a really in depth and professional report.

The report has helped me understand the property I am buying, and has supported me in negotiating with the sellers. Really really happy I used Reliable.

Smooth experience from start to finish. The first time buyer report was more comprehensive compared to other providers we used in the past.

Had an amazing experience with this company couldn’t choose a better one. I had constant support and a lot of questions to ask, the surveyor was always keen to help and to answer my enquiries at any time. I am thankful for Kim’s service and I would highly recommend.

From the initial phone call to the final report, these guys were exceptional. Offering a fair price that was significantly lower than competitors, their channels of communication were always open and accessible. We needed a quick turnaround, which was met. Ryan, who took the initial call, went out of his way to assist and get the earliest appointment possible, while the survyor Bianica was happy to provide her phone number so we could stay in touch before and after the procedure. All of this was overseen by Monique in management, who was faultless. The service was pleasant, efficient, and helpful. These guys are first class in every department