Everyone who visited my property was polite and considerate. The work was carried out quickly and carefully, and the heating system is great. Many thanks to everyone who made this possible.
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Lisez les avis des autres
We contacted Renewafuel with little hope that we could afford Solar Panels and air source heat pump. We were totally gobsmacked that we could afford the installation and are saving a lot of money. T... Voir plus
Used this company on three occasions. The work has been top rate every time. The installers are very professional and tidy. Had a few issues getting a busbar from their suppliers on the last installat... Voir plus
BEWARE of this company. Year 2 of unsolved problems. Day 4 of unsuccessful trying to get installer codes so another inter can correct their error. Their system even show that the solar panel work i... Voir plus
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À propos de l'entreprise
À propos de Renewafuel Home Innovations Limited
Écrit par l'entreprise
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Why Renewafuel?
We are accredited by MCS
You can rest assured that the products we use and our workmanship are confirmed to be at a very high, and consistent standardWe are accredited by HIES
This protects; you as the consumer, the deposit that you pay and provides you with an insurance backed guarantee on the installationWe offer long term payment options
You may be eligible to spread the cost of your system between 2 and 10 years! This means that each month you would be paying off your system while also benefiting from your reduced energy bills*We offer no payments until 2024
You may be eligible for 6 months Buy Now Pay Later on all of our products - so you can have your system fitted and benefit from your energy savings a while before you settle your balance*We pride ourselves on your journey
We work very strongly from referrals and have an in house customer relations team on hand to help you at every point of the journey with us.We care about what we do!
For; our customers, our team, our community and the planet - we will do our best to make a positive impact.& If you would like any more information, please do call
0300 050 2370
*Renewafuel Home Innovations Limited, Company Registration 11358391 of Units 27 & 28 Middletons Yard, Potter Street, Worksop. S80 2FT is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594. Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.
Coordonnées de contact
Units 27 & 28 Middletons Yard, Potter Street, S80 2FT, Worksop, Royaume-Uni
- 0333 050 2370
- sales@renewafuel.co.uk
- www.renewafuel.co.uk
4,4
Excellent
635 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
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Very disappointed
Very disappointed. Arranged an appointment for 10am. No show by 10:50am, then I received a call from head office saying sorry and suggesting a 1pm appointment. This time was not convenient so I told them to forget it. However a Surveyor did turn up just before I was about to leave. Not impressed with their organization, pity really because the Survey appeared to be quite knowledgeable from my quick conversation with him.
10 septembre 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Karl,
I would like to apologise for the inconvenience you have experienced today due to the proposed time of arrival needing to move.
We had unfortunately been met this morning with a customer who had no heating or hot water and therefore we did have a duty to attend to them on a priority slot before the remainder of the diary could be attended by your allocated consultant.
I can see from your file that you were contacted and offered our next available slot, which was 1PM and it is unfortunate that this did not align with your existing commitments. I again, apologise on behalf of the teams for this inconvenience.
The technology you enquired about is a great piece of equipment and we do feel this could reduce your energy bills and make your environment a little greener - and we therefore wish you all the best with your further enquiries, and if we can be of any assistance at all, please do let us know.
Kind Regards
The team at Renewafuel
Very happy customers
I originally came to Renewafuel just wanting a price over the phone, and they did one better and arranged a free home visit for me and my husband. They came & we sat down for a cup of tea while they showed me all the different options they had available.
In the end, I went with solar panels and 2 batteries - my app tells me I have barely bought anything from my supplier in the last week, its all come from my panels and has been saved up when I've not needed it. It's very easy to read on my phone.
We were very surprised that just 10 panels would do the trick as our neighbours have a lot more, but it was all there in black and white for us to make a decision and it's going really well.
We're booked in for next year with the same person to look at our heating so we look forward to seeing how panels can help with the cost if that,
Thank you Renewafuel !
28 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Ash,
Thank you very much for taking the time to provide feedback on your experience, it was a pleasure to work with you on tailoring the system to your lifestyle.
We look forward to meeting with you again in the New Year to look at replacing your gas system with a cleaner, more efficient system.
In the meantime, please do let us know if we can help further with monitoring your panels & battery storage or you have any questions at all for the team.
Thank you!
Kind Regards
From the team at Renewafuel
RenewaFuel - Simply the Best! ⭐⭐⭐⭐⭐
I'm so happy with the solar panels and battery RenewaFuel installed for me! Their team was fantastic from start to finish – professional, honest, and explained everything so clearly. I never felt pressured or confused, and they really took the time to make sure I understood all the details.
The installation went smoothly, and the system is working like a dream. I'm already seeing the benefits on my energy bills, and it feels great to be doing my bit for the environment. I'm so impressed that I'm going to use them again for an air source heat pump.
If you're thinking about solar panels, don't hesitate to give RenewaFuel a call. You won't be disappointed!
5 septembre 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Mr Stewart,
Thank you for your positive review!
We are very pleased to hear you are so happy with your solar panel and battery storage system! With you now storing your unused energy for running your home, rather than purchasing all units from the energy company , we expect you to see a great difference in your upcoming energy bill!
We look forward to helping you with your upcoming Air Source Heat Pump system & will be happy to assist you further with the ongoing monitoring.
Kind Regards
The Renewafuel Team
Installation of battery storage
Installation of 2 batteries was carried out efficiently and professionally. The installation was very quick I just left the engineer to get on with the job. Once installed I was shown how to download the app and the engineer explained what I was viewing.
28 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Gillian, It is great to hear that adding battery storage to your existing Solar PV system was such a smooth process for you.
The app is such a great tool for seeing first hand how much battery storage can compliment your panels, and we will be on the other end of the phone if you need any help at all monitoring this with you.
Let's catch up in a month once you have received your next bill, and we'll check if there is more that we can do to bring down those costs
Thank you, Gillian!
Install was wrong from the start…
Install was wrong from the start Surveyor who was installer wanted to change agreed point for somewhere else after they started to rip out the boiler etc They had changed the plan for install with out consultation
Complained but company won’t speak to me
Gave them a zero on HIes
28 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Good Afternoon, Mr Hogg
Per my email to you just recently, we are not in receipt of a complaint from you at this time but are more than happy to schedule you in for a visit from a senior member of our heating department to fully review and resolve your concerns.
We can see from your file that further to your works being completed, we were provided with; a 5 star satisfaction note, a 5 star review on our profile & a testimonial expressing your satisfaction with the system. We are therefore very keen to discuss your experience since installation so that we can resolve any concerns for you and get you back to being wholly satisfied.
If you could please respond to our request from today, I am confident that we can have all resolved in a timely manner for you,
Thank you in advance.
Katie, Compliance Department
A professional organisation to work with
From the very start of the project, everything was clearly explained about the solar system that was most suitable for my house. I was kept informed of the project installation stages and my questions about the system were all answered. Danielle Brooks was my main contact, and she informed me clearly, about the the recent handover procedure.
21 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Mr Wood,
Thank you for taking the time to outline your experience for us.
I can see from your file that not only did you receive your installation of solar panels and battery storage, you also had a visit arranged with the DNO to move some existing live cable moved for you - which should hopefully make access around your home much easier moving forwards too.
We look forward to reviewing your energy savings with you.
Kind Regards
The team at Renewafuel
Great help from Danielle Brooks
Great help from Danielle Brooks on getting a servicing done on our system. Ben Durrell was very thorough and methodical checking the system through, and explained the system to us.
22 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi John
We agree, Danielle is a great help and we are so glad to hear that you were pleased with the service completed on your Air Source Heat Pump.
We look forward to hearing from you again when your next service is due, unless you should need anything further at all in the meantime.
Kind Regards
The team at Renewafuel
Had air source installed went very well…
Had air source installed went very well and clean and tidy all went to plan great job
14 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Hazel,
Thank you very much for your positive review, I have your installation photos on my screen as I reply, and agree that the system looks very neat and tidy in your home.
The next contact you will be receiving will be from the handover team, and if you need anything further at all in the meantime - please let us know, we will be happy to help.
Kind Regards
Renewafuel
I would recommend this company
All of your members of staff whom I have encountered have been extremely polite and I have enjoyed speaking to them.They have been professional polite and extremely efficient. Thank them all very much from me.
I would use your company again anytime. Thank you
20 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Janet,
Thank you for your positive comments - we do pride ourselves on our customer service so it is great to hear that you had such a good experience with our teams.
We hope by this time you are noticing the benefits yourself of adding the battery storage to your solar panel system - but should you need any assistance monitoring the performance on your app - please do get in touch and we will be happy to help.
Kind Regards,
The team at Renewafuel
Solar win.
We were given dates for installations of the heatpump and solar panels, both of which were reliable.
The installers - plumbers, electricians and fitters were professional, clean and tidy both in themselves and their work, and cleaned up as they worked, also they were all considerate of us and our property.
Any queries we had were answered ASAP, with full explanations given.
We had slight confusion about the graphs on the solar App, Luke rang back and explained it fully to us.
It was interesting to see on the app how much power we had used since the installation of the solar panels, the majority of which has come via the panels and a very small amount from the grid.
After only two weeks it's win win.
29 juillet 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Susan,
Thank you for taking time to provide detailed feedback.
With you investing into an; Air Source heating system, a 4.5KW PV system and 10.6KW of battery storage - it is great to see that after only 2 weeks, you are already seeing the benefit yourself when comparing the amount of energy needing to be purchased now compared to before.
& we are pleased to see that your queries were quickly resolved with Luke, our in house team will remain available for you should you wish to review the usage / savings at any time with us.
If we can assist you further with reducing your energy bills / making your home even greener, please do let me know,
Kind Regards
The team at Renewafuel
Friendly and efficient
The team very efficiently organised everything needed for the design and installation of our new heat pump system. Our property came with many challenges to both design and installation which they overcame without compromising on quality.
The installation team were friendly and tidy. They completed the whole installation in only 2 days.
12 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Peter,
Though challenging, we had remained confident from the offset that your installation could be designed around all of the bespoke aspects that your property had for us to consider.
It was a pleasure for our teams to install the system for you - They even got their cardio in on route to work those days!
We are so pleased that you are satisfied with your system & your newly structured loft access.
If we can help you to further reduce your energy bills or to monitor your new, modern heating system - please do let us know.
Thank you very much for your feedback,
The team at Renewafuel
Excellent company
Excellent company and staff. Blaine who fitted the Battery didn't make any muck and left everything as he found It, he explained everything about the Battery and the does and do not.
We'd had solar panels fitted to our roof some 9 or 10 rs previously and realised it would be better to let a Battery store the electricity that our Panels collected and use it ourselves. Hey ho we seem to be. collecting enough power for us, so we are just paying on average £1.00, per day depending how much laundry that I decide to do in a day and our gas bill is less too. Excellent staff in the office very polite and friendly Tristan who was the first person we met from the company and he is a great fella, and very knowledgeable about their products.Great company and I have no objections at all in recommending them to all that read my review? 100/100 !!!!!!!!!!!
10 juin 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Susan,
£1.00 per day is an amazing result from you taking the initiative to add battery storage to your existing solar system.
It is great to see that even now your panels are working so well for you, now with the added bonus of storing your excess units to keep your home running through the night / at peak times that you would usually be paying a high amount to your energy provider.
Any assistance you need monitoring your continued performance, please let us know and we will be happy to catch up on a call with our internal battery team.
Kind Regards
The team at Renewafuel
All completed on schedule with minimal disruption …
All completed on schedule with minimal disruption by a very professional team. I can recommend. The proof of the pudding will now be in the eating, so hopefully the payback will be as smooth.
12 août 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Thank you for your positive feedback, Mr Ward
I appreciate from your file that the design needed to be revisited due to access issues, but we managed to find a route through a large window and the system is now looking great in your home.
We welcome a catch up once you have given the system the time to run and see how your energy bills are affected & are confident that this will be as smooth for you,
Again, thank you for your feedback,
Kind Regards
The team at Renewafuel
BATTERY INSTALLATION
They explained everything to me in a very professional manner. As to the fitting of the equipment I could not be more happier he was very efficient and never stopped until he had finished the work. left it all clean and tidy taking away all the rubbish. He then explained everything in depth as what and how the mobile system operated. After installation any questions I had were answered.
14 juin 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi John,
Thank you very much for taking the time to leave some feedback on your experience with us.
After having your solar panels since 2014, it was a great time for you to enhance your system with battery storage. A very efficient way of storing your excess units to dip into when you would usually be purchasing them from your energy provider.
We are very pleased to hear that you found our teams helpful and professional, and if we can be of any further help at all, please do let us know
Kind regards
The team at Renewafuel
Renewafuel were such a breath air to…
Renewafuel were such a breath air to work with, after having spoken to other companies who were all trying to hard sell. I would highly recommend the process from contract to the work being carried out.
15 août 2023
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Tim,
Thank you very much for not only your positive feedback above, but for the detailed account that you provided us with at your home.
The video captured has helped a number of our customers to understand our processes and the technology. You have a great understanding of the system and your bills, so it is great to hear that we were able to meet your expectations and provide you with a system that is benefiting your monthly bills, and your environment.
If you would like to schedule a catch up with us to review your current performance or any further ways of saving on energy bills, please do let us know and we will be happy to assist.
Kind Regards
The team at Renewafuel.
Customer Service
Update. 12.09.24
Their customer service continues to get even worse.
Whilst i have now received the installation paperwork and the building control registration documents, i am still 4 telephone calls and several ignored emails away from getting any feed in tariff?
I have now spoken with, or had emails from, Renewafuels "managers".
Danielle I spoke to twice asked me to remove my trust pilot review! I am now told by her colleague that she is not even in charge of customer service as she claimed to be!
It appears now that they put the incorrect address on the NPOWER registration documents so the Mpan number did not correspond with my address. It seems that they did this on 2 lots of paperwork?
Well NPOWER no longer trades according to Danielle so they are not aware who to send this paperwork too as the installation was completed 12 months ago and some company has had 12 months free electricity supplied by me.
They are complete clowns and they still fail to communicate this information to me.
I spotted the incorrect address not them. Why?
I would like to drop them from 2 stars to 1 star but trust pilot will not let me.
I have also instructed them to remove their now "thanks but all is good and aren't we wonderful" reply to my complaint as the main complaint is still ongoing and they have simply supplied me with the paperwork that I should have received last year.
The supply and installation of an earth rod for a solar installation is an electrical requirement so why I had supply and install one is beyond me?
Initially the price for installation of solar and batteries was good.
Slight issues with auto change over switch eventually overcome.
Installation team good but being an electrician myself I did quite a bit of the install such a cable runs to hide the cables internally.
They had no earth rod either so I provided and installed that too.
Running fine but some 9 months later and I am still receiving no grid feed in tariff as their paperwork has twice been refused by the DNO!
So my pay back term has increased thanks to what appears to be incompetence by Renewafuel?
They do not return calls. I have raised several complaints. I am about to go to the ombudsman about their lack of customer support.
I have also never seen any electrical installation paperwork and the work has never been registered with building control so I could have problems when I come to sell my house.
Avoid is my best advice.
Neville Benson
30 juillet 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Mr Benson,
Thank you for taking the time to provide us with your feedback.
I can see from your file that you have been provided with the documentation showing that all notifications were submitted to the relevant authorities at the point of your system being commissioned and hope that this aides you with the enquiry that you have open with your energy provider.
Should you need any additional assistance with your enquiry, please do not hesitate to let us know and we will be happy to help further.
In relation to your installation, I can see that this was rather bespoke and required some works which would not be included in a standard scope of service for your equipment. It is appreciated that with your experience you were able to complete those aspects to make our installation possible and it is great to hear that despite the inconvenience you have outlined surrounding your tariff, that the system is working well for you in your home.
Again, thank you for your feedback - we will ensure this is used to make improvements where needed,
Kind Regards
The team at Renewafuel
Very good service at every step of the process.
We had batteries added to our solar panels and received very good service at every step of the process. Great product, with very easy to understand app to really help us make the most of our installation.
Any queries are quickly responded to, whether by phone or email, the installing of the batteries and new inverter happened within two weeks of signing up and was done professionally and neatly, with minimum disruption.
There was an initial introduction to the app by the installation engineer on the day, followed up quickly by a phone appointment with Renewafuels customer support, giving a very clear explanation of the product and app, answering any questions. This very knowledgeable support continues going forward, as part of the price paid.
26 juillet 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Sheila,
Thank you very much for taking the time to provide feedback for us on your installation & the service that we have provided to you throughout.
From your app, I can see that the battery storage has been a great addition to your PV system and there are few instances through your normal day that you are needing to purchase from the grid - which is great!
If we can help you review any further energy saving measures / discuss new ways to go greener, please do let me know.
Kind regards
All the people involved in my switch to…
All the people involved in my switch to renewable fuel were passionate about the air source heat pump which, in turn, installed confidence in me to stop using fossil fuels and move to a cleaner way of living. I live in an older property which presented challenges but Renewafuel we’re not deterred and worked as a team to get the job done.
8 juillet 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Susan,
It was a pleasure to provide our services to you, with your shared interest in making greener choices around your lifestyle.
We are so pleased that you had a great experience with our teams, your install did require a little more work at the design stage - but this was all worth it now that the equipment is in for you.
If you need anything further at all, please do let us know.
Thank you for your feedback,
Kind Regards
Fantastic company to work with from…
Fantastic company to work with from start to finish. From the office staff to fitters, everyone has been great, really helpful and respectful of your property. Very pleased with our air source heat pump. Looking forward to no more gas bills!
6 juillet 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Andrew,
We are so pleased to hear that you are happy with your system and expect that by now you are seeing the benefit in your energy bills - no longer paying for the less efficient heating system/.
We pride ourselves on our teams being knowledgeable and helpful, so it is great for them to have the recognition for this.
Anything at all we can help you with, please do let us know and thank you for taking the time to leave feedback,
Kind Regards
The team at Renewafuel
2 out of 3 ain’t bad
I was impressed by the sales pitch which was not a hard sell, but gelled with the research i had done. Also seemed to be good value for money. The fitting and pipework was also done well with a team of really nice blokes. The electrician then came to wire it all up and get me up and running. A slight hitch there with me needing further instruction…
However, i should have had an engineer visit before the fitting to go through what was required in terms of pipe work and disruption. This got cancelled and never rebooked, which meant i had to make aesthetic and fitting decisions on the morning of the fitting, very disruptive. The communication from the “office” was less than perfect, with requests for me to discuss things with someone and then them not callng! If this area of the business was better this business would have had 5 stars.
My advice is to insist on an engineer to walk through what work is going to happen, before it does!
10 juin 2024
Avis spontané
Réponse de Renewafuel Home Innovations Limited
Hi Allison
Thank you for taking the time to provide your feedback on our service, It is great to see that your experience with our sales team was a positive one and you were provided with sufficient information before committing to a service with Renewafuel.
I can see from the file that we have since responded to your complaint received, detailing your concern with having no walkaround prior to installation. We are able to confirm that these are not required for all installations as prior to our team turning up we conduct a very in depth survey which covers the majority of factors needed to plan the works.
In this instance, we did encounter a concern with pipework which would not be seen until the works had commenced and we had full visibility of the pipes, and we appreciate your involvement in agreeing a solution for this - and for your patience while the additional works were reviewed.
We greatly appreciate your custom and hope the system is functioning well in your home , if we can be of any further help at all, please do let us know.
Kind Regards
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