Really enjoy the service so far. The customer service reps were very helpful to explain all the features of the service. There are a lot of great choices for someone who likes to have a lot of new clo... Voir plus
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Lisez les avis des autres
I ordered a dress for purchase and it is delivering this week (ordered last week). I needed tracking and wasn’t interested in downloading their app so chatted and sent email and got a quick response f... Voir plus
The founder of this company Rent the Runway, Jennifer Fleiss is an unethical person who steals from small businesses. I would not support a business of hers. The only thing inappropriate is a multi... Voir plus
Love RTR and their customer service. I’ve been a one time rental user since my high school prom. Even in the few times where things went wrong their customer service is extremely responsive and helpfu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Why buy when you can rent? Choose from thousands of designer pieces for special occasions and every day.
Coordonnées de contact
10013, New York, Etats-Unis
- www.renttherunway.com
4,0
Bien
648 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 51 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Customer service is excellent!
28 décembre 2025
Réponse de Rent the Runway
Hi there,
We appreciate your feedback and are so glad our customer service met your expectations!
Great customer service
Been using RTR for 3 years and I love it. Anytime I reach out for help their team is great and always finds a solution. It’s apparent all the details they have added this past year to improve rental experiences. This
8 janvier 2026
Avis spontané
Réponse de Rent the Runway
Hi Jeannette,
We're happy to hear that you've loved using our service and thank you for being a loyal customer for three years! It's great to know our team's support and improvements to the rental experience resonate with you. Thanks for your positive feedback.
Terrible customer service
Terrible customer service.
We received smelly and damaged clothes that seem to be just old dry cleaned thrift store clothes.
They won’t refund us, and will charge us a late fee for the items.
We made an honest mistake of not cancelling the subscription within 24 hours of being charged, and even with the damaged product, us being unhappy with the quality, they won’t refund anything. Also, when you cancel your sub, you only have until that cancellation date to not only order any remaining clothes you have left to order, but also send them back by.
We do not recommend this service at all.
5 janvier 2026
Avis spontané
Réponse de Rent the Runway
Hi there,
Thank you for taking the time to share this feedback with us. We will always replace items that are not in wearable condition. Our cancellation policies are in place to ensure a fair experience for all of our members.
We definitely hear you and would love to connect with you to learn more about your experience and review your account!
Recommend
I have been with RTR for over a year and have gotten so much value from this subscription. They are flexible and easy to work with and I’ve upped my fashion game both at work and socially without closet bloat. It’s a fun, sustainable, just-for-me pleasure, highly recommend.
7 janvier 2026
Avis spontané
Réponse de Rent the Runway
Hi Jessica,
Thank you for sharing this! We're thrilled to hear how much value you've received from your Membership and love that it's helped elevate your style without closet clutter. We appreciate your support and so glad you are enjoying the experience!
Réponse de Rent the Runway
Hi there,
Thank you so much for the kind feedback! We're glad we could help and appreciate you taking the time to share.
The clothes are either too long or…
The clothes are either too long or don’t fit properly. Selecting items/returning them is very confusing sometimes.
18 décembre 2025
Réponse de Rent the Runway
Hi Theresa,
We appreciate you taking the time to share this feedback!
Fit can vary across styles and designers and we want you to love how you feel in your selections. Using our fit tools and completing our fit survey helps our site suggest your best fit recommendations. Checking out other member reviews is super helpful as well and you can filter for those with similar measurements.
If you ever need help swapping items or navigating returns, our team is always happy to walk you through it. Feel free to reach out anytime!
Personalized response on a Saturday evening!
I wrote about an item small issue on a Saturday night and received a personal, helpful quick response minutes later! It was so impressive! And appreciated!~
3 janvier 2026
Avis spontané
Réponse de Rent the Runway
Hi Gretchen,
We're happy to hear you received a quick and helpful response and that your experience was positive. We appreciate you taking the time to share your experience and are so glad we could assist you!
Love the ability to wear fun, new options at a low cost.
Great clothes that have been fun to wear. Customer service is also responsive and quick. My sister just started renting as well. Also, really nice to have new options without having so many clothes in my closet.
3 janvier 2026
Avis spontané
Réponse de Rent the Runway
Hi Jennifer,
Thank you for sharing this feedback. We're so happy you're enjoying the flexibility, value, and variety RTR offers and that our customer service has been quick and helpful. We love to hear that your sister has been renting too! Thank you both for being a part of our RTR community!
I found a FANTASTIC TOP for my freind…
I found a FANTASTIC TOP for my freind here for ONLY $54dls AMAZINGlY BEAUTIFUL!
>FRANK<
🐥
2 janvier 2026
Avis spontané
Réponse de Rent the Runway
We're happy to hear that you found a beautiful top for your friend at such a great price! Thank you for sharing your positive experience.
Not worth the expense
The concept behind RTR is good. The 4 months I paid for this service, wasn’t worth the time spent trying to locate styles for me. There were only 2 things that fit. I did use a stylist once and she finally located dresses that had color but mostly what I saw overall were neutral colors. Nothing fit well but was either too large or small overall or wrong parts were wrong sized. This last order the company tried to make it right by giving me extra pieces I could rent but still the sizing wasn’t correct. I really needed cocktail dresses but when none fit , I cancelled the service. It’s not worth the expense or the time spent trying to locate something I liked much less the right fit.
26 décembre 2025
Réponse de Rent the Runway
Hi Kim,
Thanks for sharing your feedback on your experience!
We know fit can be tricky, which is why we're here to help you navigate your plan. During your first 2 months while you're still learning the RTR closet, we'll add an extra spot on your next shipment for any item that didn't work out.
Our customer reviews also offer insight to which size would be the best for you, feel free to filter through renters similar to your body type.
We're always here to answer any other questions you may have!
so far so great
so far so good. With each delivery so far I have worn at least half of the things I’ve ordered and several times. I do feel the quality is great with most of the items. What makes your company stand out? Is your customer service. Everyone I’ve encountered working for you has been extremely helpful and patient and has help with my question or resolved issues quickly. I’m really enjoying my experience so far.
19 décembre 2025
Réponse de Rent the Runway
We appreciate your kind words regarding our customer service team. It's great to know that their helpfulness and patience have positively impacted your experience. Sounds like you are getting the most out of your membership as well! Thanks for your feedback!
Top Tier Customer Support
I had an account issue inquiry, not only was customer support speedy to respond but they were very understanding and worked quickly to make resolution.
29 décembre 2025
Avis spontané
Réponse de Rent the Runway
Thank your for this positive feedback! It means so much to us to hear our team provided an exceptional experience for you.
It was a great buy for these pants that…
It was a great buy for these pants that could not be found anywhere else. Rent the runway has changed my entire style. I feel polished and elegant and effortless.
20 décembre 2025
Réponse de Rent the Runway
We're glad you discovered those pants and that our service has positively impacted your style. Thank you for sharing your wonderful experience with us!
I love Rent the Runway!
I love Rent the Runway. They provide top-notch customer service. I can choose from many brands, many styles of clothing, and they always arrive clean and well-packaged. It’s nice to try a new style and have the freedom to send it back! I also love that I can purchase my items for a fraction of the retail price! I will be a member of RTR for years to come.
13 décembre 2025
Réponse de Rent the Runway
We're happy to hear that you love the variety and convenience we offer. It's great to know you appreciate our service and the option to purchase items. Thank you for your positive feedback!
Please stop stocking low cost and low quality items
I adore and recommend this service to everyone I know. Please stop buying cheap clothing and having collaborations that are cheaply made. I will pay whatever price for designer clothing that is stylish and good quality. The $120 mall items are never making it to my home and I will cancel if it continues in this direction.
20 décembre 2025
Avis spontané
Réponse de Rent the Runway
Hi Melinda,
Thank you for taking the time to provide your feedback!
We're taking initiatives to add hundreds of new styles to the RTR site this season, keep an eye out on our new arrivals section!
The sizing is off and the quality of…
The sizing is off and the quality of some of the clothes isn’t the best.
12 décembre 2025
Réponse de Rent the Runway
Hi Gina,
We appreciate your feedback here!
Our team is always here to help if you ever receive rentals that aren't in wearable condition. We'd never want to leave you without items to enjoy. We're glad our team was able to help you and address your concerns.
Let us know if you have any questions!
The best customer service
The best customer service! Quick response, understanding and helpful. It's always easy dealing with RTR.
4 décembre 2025
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