Nuuly Avis 

They do not honor referrals. They make it as difficult as possible to get any sort of benefit when referring others. Megan from customer service provided the referral benefit to the person I sent it to, but refused to honor mine.
The white clothes are often dirty and appear stained. The thrift shop items can be worn out. They are final sale and will not replace.
I used to LOVE nuuly, but it has gone down hill and the customer service is not what it used to be. They give you a “bonus” item for every issue so you spend another $100 the next month.

I’m honestly torn on Nuuly. I really like the concept of renting clothes, especially for vacations, weddings, and special events, but the actual experience has been pretty inconsistent.

A lot of the inventory seems to be Urban Outfitters and its sister brands, and the quality of some of the pieces just isn’t great. I also found the product photos and descriptions to be somewhat misleading. Not completely inaccurate, but definitely more flattering than the items are in person.

Sizing was probably my biggest issue. I ordered multiple items in the same size and every single one fit completely differently. Out of six items, only about one and a half actually worked for me. I tried to exchange the pieces that didn’t fit for the same size in different items, but Nuuly requires you to return the entire box. That doesn’t make much sense when you may need to keep one item for an upcoming event, especially if that item is no longer available to rent again.

The return process also needs work. My box didn’t include a return label, so I had to print one myself. The box is fabric, and there is no clear plastic sleeve to insert the shipping label into, which feels like such an obvious and inexpensive design improvement. Tape barely adheres to the fabric, so you basically have to stick the label on and hope it stays there during shipping.

I still like the idea of Nuuly and would probably use it again for the convenience and variety, but there are some very basic operational and quality issues that make the experience more frustrating than it needs to be.

I have been using Nuuly for several months. I usually order my clothing and it reliably arrives within 2-3 days which is great given that you only have them for a month. This time I placed my order on September 3. They were originally estimated to arrive on September 5th, then bumped back to the 6th, now bumped back to the 9th. I asked about getting a prorated refund from Nuuly given that I will only have the clothing for three weeks and was told no. So you are paying for one week of transit which is not worth it $. Only get limited use of the items in three weeks

BUYER BEWARE

Occasionally okay clothing. I learned the hard way that they will absolutely charge the heck out of your card without you ordering things IF you actually return a previous order. The "no late fees" is only true if you do not return your last order. Otherwise they just charge and charge every month, but won't ever inform you you've been charged.

Every single time I place my monthly order there are at least 2 items that are either so pilled and worn out they are unwearable, or they literally smell like B/O. I want to love this concept but after 6 months of the same issues I am done.

It's been a couple months, I don't always wear what comes but I'm trying out new styles and nuuly allows me to branch out without having to commit and buy. Generally quality is okay, sometimes brand new sometimes garment is not taken care of. Their customer service has always been good for me.

They sent me 5 things / two of them were trash!The shirt wouldn’t button and the dress ripped in half putting it on!!!!No refunds fir defective items - di not use this resale!

Minus 100, This Nuuly is the most nasty disgusting items I have even smelled seen and had to experience. They advertise professionally cleaned, gently worn. This is a scam And a lie that will damm them to hell. They hide behind stock photos which do not represent what you receive and there do not refund policy while neglecting to professionally clean the items and ship customers sellable items. They customer service is a spitting image of their clothes.Why can I not add phots here?

If I could give "NUULY" ZERO stars, I'd prefer to give that instead! I recently, in this month of June 2026, purchased & received what I thought was an Adult denim dress item, from this 3rd party marketplace seller "NUULY", who sells it's clothing items at the Anthropologie.con website; This dress was pictured and was described as an Adult size, and the model pictured wearing & modeling the dress was an Adult. I ordered one size larger even, than my normal Adult size; However, WHAT I received was DEFINITELY a child's sized denim dress garment instead. I contacted both Anthropologie & NUULY's customer support departments, to return this item received, which was "NOT as Described"; However, I was told that irregardless of the INACCURATE, DECEPTIVE, DISHONEST posted item description, the sale is FINAL! No EXCEPTIONS! Now I'm STUCK with an item that is of NO use to me, & I can't get a refund. My hard earned money is LOST!!! --People, do NOT trust "NUULY" Marketplace, and/or their platform at the Anthropologie.con website under any circumstances regarding ANY of their USED, and suspect, item listings and postings! They do NOT care about YOUR customer service experience, nor customer satisfaction. "NUULY" is a fraudulent and unethical operation. Stay Away! ---I'm DISGUSTED & DISAPOINTED in "NUULY" and Anthropologie.com for allowing "NUULY" to sell their JUNK at their website. This, to me, makes Anthropologie.com appear less trustworthy too! Why RISK it folks?

I had a very disappointing experience with this seller.

I ordered a sweater Marimekko Mutka mini Piirjo Unikko in size XL, but what I received was clearly not what I expected. The item arrived with visible yellow stains that do not come out, and the size tag had been cut off. Because of that, there is no way to confirm the actual size, but it definitely feels smaller than what I ordered.

When I contacted customer service, I was told the item is “final sale” and therefore non-returnable. I explained again that the item is damaged and not as described, but after that they simply stopped responding to my messages.

This is extremely frustrating because I paid for a wearable item, not something stained and unusable. A “final sale” policy should not apply when an item arrives in a damaged condition.

Based on my experience, I would strongly advise others to be very cautious before purchasing from this seller. If you don’t want to risk receiving damaged items and losing your money, it may be better to shop elsewhere, even if it costs more.

The pants I received were filthy. Will NEVER make that mistake again.

Items arrive in poor condition - stretched out, faded color, smelling of body odor. Customer service is not helpful.

Terrible experience with customer service about fraudulent charges on my debit card. They refused to respond back or provide the evidence they said made this account mine. Eventually just lost the $180

Poor customer communication. Most items arrive in poor condition and horribly wrinkled. I had to dry clean a few items before I could even wear them. They don’t allow you to rent an item for longer than the 30 period either.

Pros: Nuuly is a groundbreaking service and is as advertised! I love the products, the app, and the shipping time. 5/5 for those elements. Customer service is a solid 4/5. Not bad for such an affordable and fast rental site.

Cons: Package can be lost in the mail, and you can still be charged for months with a lost package. Be careful about where you drop your bag off for shipping, and make sure to get a shipping receipt. Thankfully customer service was able to get me a refund, but it did take some time.

I do recommend Nuuly, but ship with caution.

Boasts great brands but sizes in these name brands are rarely available. Items are commonly overworn, faded, and misshapen by many rounds of wear and wash.
Smell is off when items come sometimes so I must rewash.
Items are always heavily wrinkled so you must press everything.
This service overpromises and under delivers. Too bad because it had potential since premium brands are offered, but they are being cheap about replacing items and providing adequate inventory to meet demand.

Horrible communication with customer service. I’ve had to reach out for days to get any kind of response and when you finally get someone to message you back because you can’t call , there’s no follow through. It’s a great idea but the customer service end needs a major overhaul!!

The clothes are clearly worn and washed multiple times, seemingly by people who do not know how to care for clothes, They appear cheap, have distorted seams and are of poor construction. They do not come ready to wear, requiring pressing or steaming before it can be worn. 4 of my first 6 items seemed like Temu or SHEIN quality that I would not accept if offered to me for free, but are valued at over $100. Please avoid this company at all costs. You would do better to go to the thrift store.

$950... spent at Urban outfitters. For my daughter. Didn't know what Nuuly was about. All rags!!! Old, disgusting looking, and unwearably. I donate MUCH better clothes. Jumped through many many hoops, they didn't care, nor looked at the items I sent back, 10 pieces. No refund, no return of the rags. Disgusted at Urban outfitters who sell their items. They didn't want to know either. Never again!!!!

Items arrived vandalized and with blood and urine on them. They use the no return policy to do hate crimes against Christians and individuals they choose to target.